Your IT and Tech Mates logoYour IT and Tech MatesReal neighbours. Clear tech help.

Choose the right area

Customer, provider, student, organisation, ambassador and team areas are kept separate so each person sees the right tools.

Who is this for?The page heading should match your role.
What can I do here?Use the cards to choose one clear next action.
Need another area?Go back to the main screen and choose a different path.
Choose a different area
Role Entry

One account. Different rooms.

Choose the room that matches what you want to do. Browse first, then sign in when trust, privacy, proof, payment or follow-up matters.

Use this room in order

Start with the green button. The other actions stay close by, so you do not need to search through the page.

Choose roleBrowseSign inOpen roomContinue
Choose my roleOpen customer helpOpen student path
Choose my roleOpen customer help
One account. Different rooms.

Choose what you want to do.

Browse first. Sign in when trust, privacy, payment, proof, messages or follow-up matters. Every role uses existing TheFixers.APP account security instead of a separate login system.

CustomerStudentProviderReferrerTask posterSchool / agency partner
My Help Room

Get help

Start a help request or check a job

Browse services, prices guidance and safety information before signing in.

Sign in when needed: Sign in or verify when you request help, upload photos, message, track work, approve quotes or pay.

Customer actions use the existing customer access flow. Sensitive account actions should continue through the shared account security/MFA layer when enabled.

Start a help requestOpen customer status
My Support page HQ

Build my MateCard

Build proof, SkillStack and Live Resume

See how MateCard, Proof Missions, Experience Drops and volunteer tasks work first.

Sign in when needed: Sign in before you build MateCard, save SkillStack, show interest in tasks, add proof or share your Live Resume.

Student access reuses the existing TheFixers.APP MFA bridge and protects MateCard before My Support page HQ opens.

Student login with MFANew student start
Provider Page

Provide services

Apply, verify, then become eligible for work

Read provider expectations, service boundaries and verification requirements first.

Sign in when needed: Sign in or verify before provider profile, service setup, quotes, jobs, messages, supervision or payouts.

Provider access must stay review-first. Approved provider account actions should use the shared account security/MFA support page before work or payout areas open.

Apply as providerOpen provider pathway
My Referral Room

Share and refer

Share safely and track referrals

View referral information and safe sharing rules first.

Sign in when needed: Sign in before you access your referral link, QR, flyer, page, rewards or payment details.

Referral access stays protected by the existing verified sign-in flow and must not expose share tools before account verification.

Referral sign inCreate referral account
Partner Room

School or agency partner

Invite students, post opportunities and review progress

See how schools, agencies and community partners can help students build MateCard proof, Live Resume experience and provider readiness.

Sign in when needed: Sign in and complete review before inviting students, posting opportunities, seeing approved progress or matching students to paid or volunteer tasks.

Partner access reuses the existing partner page, role access and account security/MFA support pages. Opportunities still flow through existing campus-help and Student Notice Board links.

Open Partner RoomPartner sign in
Task review

Post a task

Share a paid or volunteer opportunity

Read how student-friendly paid and volunteer Experience Drops work.

Sign in when needed: Verify before a task can be reviewed, published, assigned, messaged or paid.

Task posting stays moderated and uses the same trusted task flow, so students and customers stay protected.

Post through campus helpView Student Notice Board
Terms first. Before creating your selected role room, please read the Your IT & Tech Mates / TheFixers.APP Terms. Sign-up, provider, student, school and partner pathways stay review-first and use the existing account security process.

Progressive sign-up rule

Refer a Friend

Share a simple referral link

Add your details so we can keep your link ready. Share it only with people who may genuinely want tech help.

1. Send the linkUse a normal message: “I thought this might help you.”
2. They decideYour friend can read it first, ask a question, or start Quick Help.
3. We check itIf their job goes ahead, we check whether a 5% thank-you applies.
Share my linkGet Tech HelpAdd my details
Only share with people who may genuinely need help. To be counted, they should start through your referral link before booking.
Referral thank-you

Share help. Get a small thank-you if it works out.

Send your link to someone who may need friendly tech help. They choose what to do next. If their job goes ahead, we can check whether a thank-you applies.

Example: a AUD 300.00 job could mean AUD 15.00 as a thank-you after we check it.

Thank-yous are not guaranteed. To be counted, the person should start through your referral link before booking.

Thank-you guide

A thank-you of up to 5% may apply

Open this small guide only if you want example amounts. The person you refer still chooses whether to get help, and any thank-you is checked after a paid job is completed.

Example job amountPossible thank-you
AUD 100.00AUD 5.00
AUD 200.00AUD 10.00
AUD 300.00AUD 15.00
AUD 500.00AUD 25.00
AUD 1,000.00AUD 50.00
Keep it friendlyShare it as a helpful suggestion, not a sales pitch.
We check itIf they book and complete a paid job, we check whether a thank-you applies before confirming it.
No extra costThe referral thank-you does not add extra cost to the customer.
Example: a AUD 300.00 completed paid job could mean up to AUD 15.00 after we check it. It is not guaranteed and may not apply to discounted, cancelled, refunded, unpaid, repeat, fake, self-made or ineligible bookings. Simple sharing works best: “I thought this might help you.”
Fair sharing

Keep referral thank-yous fair

Share only with people who may genuinely need help. Thank-yous are checked before they are confirmed.

Do not refer yourselfA thank-you is for sending someone else to friendly tech help, not for your own booking.
One real request is enoughDo not create the same booking more than once or ask someone to submit fake details.
Only completed work can countA thank-you may not apply if the job is cancelled, refunded, unpaid, unsuitable or does not go ahead.
Use your link firstTo help us count it, the person should start through your referral link before booking.
No pressure: do not promise a guaranteed thank-you, create fake or repeat bookings, refer yourself, or pressure anyone to book.
Urgent support

If there is immediate danger, call emergency services first

For suspicious messages, account access, remote access requests, banking/code pressure or unsafe behaviour concerns, pause and contact support before taking the next step.

Ask a question to check itWorried About a Scam?Report a safety concern
Main service system

Choose where to go

Use this page to choose the area that matches you. Customers use the public service hub. Providers, students, organisations, ambassadors and the team each have their own simpler starting point.

I need tech helpStart here if you are a customer who needs help, wants to check a job, or wants to ask support.I am a providerManage setup, profile, services, availability, work updates and provider support.I am a student support pageUse student guidance, learning steps, support and the path toward provider readiness.We are a school, agency or organisationInvite students, post paid or volunteer opportunities, review approved progress, or arrange pickup and handover.I share or introduce the serviceUse safe sharing guidance and introduction links without pressure or automatic rewards.Team sign-inOpen the private team area for review, support and service management.
Target: 9.3+

Mobile and commercial polish lift

Pages should work cleanly on phones with large actions, readable cards and obvious next steps.

Tap targets

Primary actions stay large enough for thumbs.

Less clutter

Dense role content is split into cards and checklists.

Customer value

Copy explains the benefit before asking for effort.

Simple rule

Customers should not need provider, student or team pages. Each role has a direct path so people can get to the right place faster.

Customer path polish

Choose the closest customer path without overthinking it

This page points customers toward one practical next step first, then gives secondary paths for existing jobs, support questions and organisation pickups.

Get help with a device

Use this when the customer has a device problem and wants a reviewed next step.

Check request

Use this when the customer already has a reference and wants progress or a follow-up path.

Ask a question first

Use this when the customer is unsure, worried about privacy or needs guidance before submitting details.

Organisation pickup

Use this only for school, campus, workplace or organisation handover requests.

Get helpCheck requestAsk a question
Cleaner mobile flow

Less clutter, larger actions and clearer value

The key customer and role pages use card-based wording, full-width actions on phones, safer detail reminders and plainer next-step language.

One main action

Pages should make the best next step obvious before offering secondary links.

Safe details

Customers are reminded not to share passwords, codes or sensitive access details.

Local service value

Copy explains calm human review and practical next steps before asking for effort.

Customer journeyTrust and safetyReturn visitor help