Get help with a device
Use this when the customer has a device problem and wants a reviewed next step.
Choose where to go
Use this page to choose the area that matches you. Customers use the public service hub. Providers, students, organisations, ambassadors and the team-only team each have their own simpler starting point.
I need tech helpStart here if you are a customer who needs help, wants to check a job, or wants to ask support.I am a providerManage setup, profile, services, availability, work updates and provider support.I am a student helperUse student guidance, learning steps, support and the path toward provider readiness.We are a school or organisationArrange device pickup, handover, authorised contact details and support.I share or introduce the serviceUse safe sharing guidance and introduction links without pressure or automatic rewards.I am on the support teamOpen the private team area for review, support and service management.
Mobile and commercial polish lift
Pages should work cleanly on phones with large actions, readable cards and obvious next steps.
Tap targets
Primary actions stay large enough for thumbs.
Less clutter
Dense role content is split into cards and checklists.
Customer value
Copy explains the benefit before asking for effort.
Simple rule
Customers should not need provider, student or team-only team pages. Each role has a direct path so people can get to the right place faster.
Choose the closest customer path without overthinking it
This page points customers toward one practical next step first, then gives secondary paths for existing jobs, support questions and organisation pickups.
Track my order
Use this when the customer already has a reference and wants progress or a follow-up path.
Ask support first
Use this when the customer is unsure, worried about privacy or needs guidance before submitting details.
Organisation pickup
Use this only for school, campus, workplace or organisation handover requests.