Get help with a device
Use this when the customer has a device problem and wants a reviewed next step.
Share friendly tech help in one simple step
Send the link to someone who may need help. They stay in control: they can read it first, ask a question, or start Quick Help when they are ready.
1. Send the linkUse a normal message: “I thought this might help you.”
2. They decideYour friend can read it first, ask a question, or start Quick Help.
3. We check itIf their job goes ahead, we check whether a 5% thank-you applies.
Only share with people who may genuinely need help. To be counted, they should start through your referral link before booking.
Share help. Get a small thank-you if it works out.
Send your link to someone who may need friendly tech help. They choose what to do next. If their job goes ahead, we can check whether a thank-you applies.
Example: a AUD 300.00 job could mean AUD 15.00 as a thank-you after we check it.
Thank-yous are not guaranteed. To be counted, the person should start through your referral link before booking.
Thank-you guideA thank-you of up to 5% may apply
Open this small guide only if you want example amounts. The person you refer still chooses whether to get help, and any thank-you is checked after a paid job is completed.
Example job amountPossible thank-you
AUD 100.00AUD 5.00
AUD 200.00AUD 10.00
AUD 300.00AUD 15.00
AUD 500.00AUD 25.00
AUD 1,000.00AUD 50.00
Keep it friendlyShare it as a helpful suggestion, not a sales pitch.
We check itIf they book and complete a paid job, we check whether a thank-you applies before confirming it.
No extra costThe referral thank-you does not add extra cost to the customer.
Example: a AUD 300.00 completed paid job could mean up to AUD 15.00 after we check it. It is not guaranteed and may not apply to discounted, cancelled, refunded, unpaid, repeat, fake, self-made or ineligible bookings. Simple sharing works best: “I thought this might help you.”
Fair sharingKeep referral thank-yous fair
Share only with people who may genuinely need help. Thank-yous are checked before they are confirmed.
Do not refer yourselfA thank-you is for sending someone else to friendly tech help, not for your own booking.
One real request is enoughDo not create the same booking more than once or ask someone to submit fake details.
Only completed work can countA thank-you may not apply if the job is cancelled, refunded, unpaid, unsuitable or does not go ahead.
Use your link firstTo help us count it, the person should start through your referral link before booking.
No pressure: do not promise a guaranteed thank-you, create fake or repeat bookings, refer yourself, or pressure anyone to book.
If there is immediate danger, call emergency services first
For suspicious messages, account access, remote access requests, banking/code pressure or unsafe behaviour concerns, pause and contact support before taking the next step.
Choose where to go
Use this page to choose the area that matches you. Customers use the public service hub. Providers, students, organisations, ambassadors and the team-only team each have their own simpler starting point.
I need tech helpStart here if you are a customer who needs help, wants to check a job, or wants to ask support.I am a providerManage setup, profile, services, availability, work updates and provider support.I am a student support pageUse student guidance, learning steps, support and the path toward provider readiness.We are a school or organisationArrange device pickup, handover, authorised contact details and support.I share or introduce the serviceUse safe sharing guidance and introduction links without pressure or automatic rewards.I am on the support teamOpen the private team area for review, support and service management.
Mobile and commercial polish lift
Pages should work cleanly on phones with large actions, readable cards and obvious next steps.
Tap targets
Primary actions stay large enough for thumbs.
Less clutter
Dense role content is split into cards and checklists.
Customer value
Copy explains the benefit before asking for effort.
Simple rule
Customers should not need provider, student or team-only team pages. Each role has a direct path so people can get to the right place faster.
Choose the closest customer path without overthinking it
This page points customers toward one practical next step first, then gives secondary paths for existing jobs, support questions and organisation pickups.
Check request
Use this when the customer already has a reference and wants progress or a follow-up path.
Ask a question first
Use this when the customer is unsure, worried about privacy or needs guidance before submitting details.
Organisation pickup
Use this only for school, campus, workplace or organisation handover requests.