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Post the basics first.

Tell us what happened, how to contact you, and whether it is urgent. Extra details can wait.

NameContactWhat happened
Start requestPeer help rules

Student tech help

Quick help request

Fill in the basics. Name, contact and what happened are enough to start.

1. Tell us2. We review3. We contact you
Back to Campus HelpCall us
Quick request

Send only what we need to understand the problem.

The main action is simple: add your name, contact and what happened. Optional details can stay closed unless they help.

RequiredYour name, best contact and what happened.
OptionalCampus, deadline, device or screenshot only if useful.
After sendingWe review and contact you. No payment starts from this form.
Go to formChange help type

Plain-language rule: users should know where they are, what they get, and what to tap next.

I am not sure

Describe what happened in your own words. Change choice

Urgent support

If there is immediate danger, call emergency services first

For suspicious messages, account access, remote access requests, banking/code pressure or unsafe behaviour concerns, pause and contact support before taking the next step.

Ask a question to check itWorried About a Scam?Report a safety concern
Refer a Friend

You were referred by someone who wants to help

You can look around first. Starting Quick Help does not mean paid work starts immediately; we check the request and explain the next step.

1. Send the linkUse a normal message: “I thought this might help you.”
2. They decideYour friend can read it first, ask a question, or start Quick Help.
3. We check itIf their job goes ahead, we check whether a 5% thank-you applies.
Get Tech HelpCall usLearn about referrals
Only share with people who may genuinely need help. To be counted, they should start through your referral link before booking.
Referral thank-you

Your referral link has been kept

You came through a referral link. You stay in control, and paid work does not start until the next step is clear.

Example: a AUD 300.00 job could mean AUD 15.00 as a thank-you after we check it.

Thank-yous are not guaranteed. To be counted, the person should start through your referral link before booking.

Thank-you guide

A thank-you of up to 5% may apply

Open this small guide only if you want example amounts. The person you refer still chooses whether to get help, and any thank-you is checked after a paid job is completed.

Example job amountPossible thank-you
AUD 100.00AUD 5.00
AUD 200.00AUD 10.00
AUD 300.00AUD 15.00
AUD 500.00AUD 25.00
AUD 1,000.00AUD 50.00
Keep it friendlyShare it as a helpful suggestion, not a sales pitch.
We check itIf they book and complete a paid job, we check whether a thank-you applies before confirming it.
No extra costThe referral thank-you does not add extra cost to the customer.
Example: a AUD 300.00 completed paid job could mean up to AUD 15.00 after we check it. It is not guaranteed and may not apply to discounted, cancelled, refunded, unpaid, repeat, fake, self-made or ineligible bookings. Simple sharing works best: “I thought this might help you.”
Fair sharing

How we keep referrals fair

You stay in control. Referrals are checked so the person who shared the link is only thanked when the rules allow it.

Do not refer yourselfA thank-you is for sending someone else to friendly tech help, not for your own booking.
One real request is enoughDo not create the same booking more than once or ask someone to submit fake details.
Only completed work can countA thank-you may not apply if the job is cancelled, refunded, unpaid, unsuitable or does not go ahead.
Use your link firstTo help us count it, the person should start through your referral link before booking.
No pressure: do not promise a guaranteed thank-you, create fake or repeat bookings, refer yourself, or pressure anyone to book.
Only 3 things are required.

Your name, your best contact, and what happened. Add the optional details only if they make the request clearer.

Volunteer location rule.

For volunteer student work, choose an on-campus public place such as a library, computer lab, student hub or supervised study area. Add the campus and exact location before sending.

Free browser location check-in

Confirm the campus location before help starts.

For volunteer or peer help, record the public campus place first, then record start and finish times. The browser will ask permission before sharing location. No continuous tracking is used.

Before start

Tap the button when both students are at the public campus location such as the library, lab or student hub.

Location not recorded yet.
Time and sign-off

Start time, finish time and duration support proof hours and review. Both people should sign off before it strengthens MateCard or Live Resume proof.

If location permission is denied, the campus and safe public location fields are still required and the request can be checked by our team.

Use the easiest way for us to reach you.
Simple words are fine.
Optional details

You can skip anything you are not sure about.

Optional. Before you send a photo or screenshot, hide passwords, login codes, bank details, and private student documents.
Student support page proof path, optional

Use this only when the request is part of student support page practice or resume proof.

Keep your details safe.

Do not send passwords, login codes, banking codes or private student documents.

Cancel
What happens next

We will review the safety concern carefully

The team reviews the information, looks for the safest next step, and contacts you if more detail is needed. Keep screenshots or messages if safe.

Contact SupportCheck My Job