What this page is for
This guide explains the customer path in order: start, request help, track progress, reply, review next steps and optionally share proof.
Share friendly tech help in one simple step
Send the link to someone who may need help. They stay in control: they can read it first, ask a question, or start Quick Help when they are ready.
1. Send the linkUse a normal message: “I thought this might help you.”
2. They decideYour friend can read it first, ask a question, or start Quick Help.
3. We check itIf their job goes ahead, we check whether a 5% thank-you applies.
Only share with people who may genuinely need help. To be counted, they should start through your referral link before booking.
Share help. Get a small thank-you if it works out.
Send your link to someone who may need friendly tech help. They choose what to do next. If their job goes ahead, we can check whether a thank-you applies.
Example: a AUD 300.00 job could mean AUD 15.00 as a thank-you after we check it.
Thank-yous are not guaranteed. To be counted, the person should start through your referral link before booking.
Thank-you guideSee what 5% can look like
Open this small guide only if you want example amounts. The person you refer still chooses whether to get help.
Example job amountPossible thank-you
AUD 100.00AUD 5.00
AUD 200.00AUD 10.00
AUD 300.00AUD 15.00
AUD 500.00AUD 25.00
AUD 1,000.00AUD 50.00
Keep it friendlyShare it as a helpful suggestion, not a sales pitch.
We check itIf the job goes ahead, we check the thank-you before confirming it.
No extra costThe referral thank-you does not add extra cost to the customer.
Example: a AUD 300.00 job could mean AUD 15.00 after we check it. It may not apply to cancelled, refunded, repeat, fake or self-made bookings. Simple sharing works best: “I thought this might help you.”
Fair sharingKeep referral thank-yous fair
Share only with people who may genuinely need help. Thank-yous are checked before they are confirmed.
Do not refer yourselfA thank-you is for sending someone else to friendly tech help, not for your own booking.
One real request is enoughDo not create the same booking more than once or ask someone to submit fake details.
Only completed work can countA thank-you may not apply if the job is cancelled, refunded, unpaid, unsuitable or does not go ahead.
Use your link firstTo help us count it, the person should start through your referral link before booking.
No pressure: do not promise a guaranteed thank-you, create fake or repeat bookings, refer yourself, or pressure anyone to book.
If there is immediate danger, call emergency services first
For suspicious messages, account access, remote access requests, banking/code pressure or unsafe behaviour concerns, pause and contact support before taking the next step.
What happens next
The journey is here to show what happens next.
Use this page when you want the bigger picture. It explains the customer flow from help request to updates, outcome, proof and safe follow-up.
- You can start small and add details later.
- Permissioned proof is manual and never automatically published.
- Support stays available if a step is unclear.
- The platform avoids price competition, price competitions and public quote races.
Good to know:
You are not expected to diagnose the problem yourself. Start with the safest description you can give. Do not share passwords, one-time codes, banking codes or private access details.
You are not expected to diagnose the problem yourself. Start with the safest description you can give. Do not share passwords, one-time codes, banking codes or private access details.
Easy to use on mobile: one clear next step, larger tap targets and comfortable spacing.
Journey feedback
Share where the customer path felt unclear. This goes to team review, not public reviews.
Private review only: this is for pilot feedback, bugs, confusion points and improvement ideas. It does not publish reviews, ratings, rankings, provider scores or public complaints.
Safety reminder: include a job/reference number if you have one, but do not send passwords, PINs, MFA codes, banking codes, card numbers or recovery codes.
Helpful note
Know what happens from request to follow-up
Your next step
Follow the first step that matches where you are now. You can safely use the fallback links if a link needs review.
What happens after
Each step opens an existing manual page. Proof is optional and permissioned only.
Good to know: this page keeps the next step simple. It does not add payments, price competition, provider comparison, automatic public posting, automatic booking or automatic messages.
Simple journey
What should a customer do next?
Quick Help, job tracking, support, next steps and proof tools are grouped here in one calm sequence with safe links.
ready
Start here
Choose the right starting door
Pick the path that matches what you need so the system can guide you without showing every backend feature.
Safe link: /page/start.php
manual
Tell us what help you need
Start a Quick Help request
Use the existing Quick Help request path to describe the problem, device, location and urgency in plain language.
Safe link: /services/quick-help/book-repair.php
team check
Confirm your details
Make sure contact details are correct
Customers should know what information is needed before a human can review or reply.
Safe link: /services/quick-help/book-repair.php
customer-safe
Track your request
Check your job or request
Give returning customers a calm place to check progress instead of guessing or sending repeat messages.
Safe link: /services/quick-help/my-job.php
threaded support
Reply or add more info
Send an update or ask about the job
If something changes, customers need a simple support path that preserves the existing support thread.
Safe link: /support/index.php
manual only
Review next step or outcome
Understand what happens next
Keep offers, outcomes and next-step replies manual and easy to understand.
Safe link: /page/next-best-action.php
permissioned
Leave proof only if you choose
Share feedback with permission
Proof and testimonials should be permissioned, optional and never automatically published.
Safe link: /customer/trust-share/
Helpful note
Customer trust and proof display
Understand safe proof before choosing a next step. We show only permissioned proof and plain trust notes. Nothing here ranks providers, compares quotes publicly, creates price competition or publishes testimonials automatically.
Trust note
Permissioned proof only
Proof or testimonials should only appear when the person has given permission and an admin has checked the public wording.
Trust note
What this proof means
A proof note is a plain-language confidence signal. It is not a ranking, guarantee, price competition result or lowest-price comparison.
Trust note
No proof yet
This provider has not added public proof yet. You can still ask a question or request more details.
What this proof means: proof is a customer-safe signal that someone had a useful experience or that an admin has reviewed a safe public summary. It is not a ranking, provider score, price comparison, promise of availability or automatic endorsement.
No ranking / no price competition: customers can ask questions or request details, but this display does not create price competition, price competitions, public price comparison or provider comparison.
Safety guardrails
Manual-only customer journey
- This customer journey guide links to existing manual pages only.
- It does not change Quick Help, the completed help path, provider onboarding, student paths or referral tools.
- It does not auto-book jobs, automatic messages, process payments or payouts, run rewards automation, create price competition or price competitions, rank providers, compare public quotes, or publish proof automatically.
- If a preferred link is missing, the guide shows a safe fallback instead of a broken path or blank error page.
When something is not ready yet
No offer or next-step message yet
If your request needs a quote or next step, it will be prepared manually. You do not need to create a second request.
This does not enable checkout, payments, price competition or public price comparison.
No outcome recorded yet
The request may still be active or waiting for a manual update. The system will not mark the job complete automatically.
Outcomes stay checked by our team.
No proof or testimonial shown yet
Proof is only requested after a suitable outcome and is only used with permission. Nothing is published automatically.
No fake testimonials or automatic public posting are added.