Urgent support

If there is immediate danger, call emergency services first

For suspicious messages, account access, remote access requests, banking/code pressure or unsafe behaviour concerns, pause and contact support before taking the next step.

Ask a question to check it Worried About a Scam?Report a safety concern

Refer a Friend

You were referred by someone who wants to help

You can look around first. Starting Quick Help does not mean paid work starts immediately; we check the request and explain the next step.

1. Send the linkUse a normal message: “I thought this might help you.”

2. They decideYour friend can read it first, ask a question, or start Quick Help.

3. We check itIf their job goes ahead, we check whether a 5% thank-you applies.

Get Tech Help Call us Learn about referrals

Only share with people who may genuinely need help. To be counted, they should start through your referral link before booking.

Thank-you guide

See what 5% can look like

Open this small guide only if you want example amounts. The person you refer still chooses whether to get help.

Example job amountPossible thank-you

AUD 100.00AUD 5.00

AUD 200.00AUD 10.00

AUD 300.00AUD 15.00

AUD 500.00AUD 25.00

AUD 1,000.00AUD 50.00

Keep it friendlyShare it as a helpful suggestion, not a sales pitch.

We check itIf the job goes ahead, we check the thank-you before confirming it.

No extra costThe referral thank-you does not add extra cost to the customer.

Example: a AUD 300.00 job could mean AUD 15.00 after we check it. It may not apply to cancelled, refunded, repeat, fake or self-made bookings. Simple sharing works best: “I thought this might help you.”

Referral claritySame help, clearer handoff

Referral links start through TheFixers and are reviewed with Your IT & Tech Mates. Referral details stay attached in the background so the customer can continue through one clear help path.

Evidence checked

Trust wording is reviewed before it is shown

Public trust notes should be based on real review, referral, warranty or provider evidence, not self-claimed badges or automatic ranking.

You have been referred

You have been referred for friendly tech help

Someone shared TheFixers.APP with you. You can accept the referral and choose what contact and help details to send.

Accept referral and request help See Quick Help first

Next step after a referral

Accept the referral, then continue to the help request

This keeps the referral connected before you move into the normal Quick Help request step.

Continue referral step Book with referral Start without referral Ask for help

Use the referral step before booking if someone sent you a link or code.
Book without referral only if the code does not apply.
You can still ask support to check the referral manually.

Before booking

Accept the referral before starting Quick Help

This keeps the referral link connected while the actual help request stays in the existing Quick Help form.

1. Confirm referral context

2. Continue to referred booking

3. Submit the normal Quick Help request

Continue with referral attached Add my details first Ask a question to check

Referral details help staff understand where the request came from. The repair request itself still uses the existing Quick Help path.

Referral accepted

Your referral is accepted

Thanks. Your referral code will stay attached when you continue to Quick Help. You choose what contact and help details to send.

Next step: Continue to Quick Help when you are ready.

Privacy and safety

You choose what contact and help details to send. We use the referral only to understand how you found us.

Please do not enter passwords, PINs, banking codes or one-time login codes.

Referral kept tidy

We keep the referral code consistent and avoid creating another record if these details already exist. If you already accepted this referral, continue from the same link instead of starting again.

Reference: not supplied

What happens next?

1. Tell us what you need.
Use the Quick Help form for phones, computers, internet, printers and everyday tech problems.

2. Staff review the request.
A team member checks the request before arranging any next step.

3. Stay connected.
After getting help, you can choose whether to stay connected with us.

Please do not enter passwords, banking codes, PINs or one-time login codes.

Referral details

Referral not supplied

Referral details are only used to help staff understand how you found us and to keep the request connected safely.

Add my details first

Referral half done?

Keep the referral attached before booking

If you accepted a referral but did not finish the request, continue through referred booking so the source stays attached for staff review.

Good next step

Accept or confirm the referral.
Continue to referred booking.
Then complete the existing Quick Help form.

Use existing paths

Continue referred booking Add details first

This guidance keeps your existing request, referral or provider path together instead of starting a repeat path.

status and safety polish

Need to change, check or pause a referral?

Use the existing support path instead of creating repeat referrals. This keeps the person on one safe thread and reduces confusion on mobile.

Use support for wrong details, repeatd details or privacy questions.
Use Campus Help only when the person needs student or campus help now.
Use the referral pages for a clean new introduction.

Contact support Campus Help

confirmation polish

After a referral, choose the safest existing next step.

If the person wants help now, use Campus Help or Quick Help. If they only need guidance, use support. This keeps one clear path instead of creating repeat requests.

Campus HelpFor student or campus-related support.Accept referralLet the person choose what to share.SupportBest for private or unclear requests.

loop closure

Student referral mobile loop closure check

The referral loop is ready when a person can discover, share, join, accept, check support and move to campus help without leaving the existing safe pathway.

Start with referral discovery or share.
Use join or accept only when the person wants to continue.
Use support for sensitive details, repeat entries or unclear next steps.

Share referral Support

What happens next

We received your request

The team will review it, check the safest next step, and contact you if more information is needed. Keep your job reference handy if one was shown.

Check My JobContact SupportCall 0452 323 571