What You Can See in Your Customer Job Portal

The customer job portal can show a job summary, status timeline, quote link, invoice link, pickup receipt, payment status and warranty information when those items are available. It uses two matching details — your contact information and a reference number — to protect privacy. Internal technician notes and device passcodes are not shown.

After submitting a repair or tech support request, customers naturally want to know what is happening. Has the job been received? Is a quote ready? Is an invoice due? Has warranty started after the repair?

The customer job portal helps answer those questions without a phone call for every update. It gives customers a clear, secure place to check progress at a time that suits them — morning, evening, at work or at home.

It also makes the process feel more professional and transparent. Customers can see what stage the job is at, what links are available and what is coming next. This reduces uncertainty and helps both the customer and the team focus on the actual work rather than status updates.

The portal connects directly to the journey covered in what happens after you submit a repair request — the portal is where customers can see each stage as it becomes available.

To access the customer portal, visit the repair status page and enter two matching details: the contact detail used when the job was created, and a reference number for the job.

The contact detail is usually the email address or mobile phone number provided during the Quick Help intake or device drop-off. This must match exactly — the same address format and number format used at the time.

The reference number can be a job number, quote number, invoice number or pickup receipt number. Any of these will find the matching job when combined with the correct contact detail. See the guide on how to check repair status online for a breakdown of what each reference number looks like and when it becomes available.

The information available in the portal depends on where the job is up to. Items become visible as the job progresses through each stage:

• Job summary: a plain-English description of the request and the current status
• Status timeline: a step-by-step view of the job stages — received, in review, quote ready, work in progress, completed
• Pickup receipt: a summary of device details if the device was dropped off in person
• Quote link: a secure link to the customer quote when the technician has prepared one
• Invoice link: a secure link to the invoice when it has been issued
• Payment status: whether the invoice is unpaid, pending, paid or overdue
• Warranty information: start date, expiry date and a claim option when warranty has started

For a detailed explanation of what each document contains and how quotes, invoices and payments work, see understanding repair quotes, invoices and payments.

The customer portal is designed to show what is useful and safe for the customer — not internal business information. The following are deliberately not shown on customer-facing pages:

• Internal technician notes, workshop status comments or diagnosis details intended for staff
• Device PINs, passcodes or access codes
• Internal parts pricing, supplier references or technician time records
• Other customers' job records

If a technician needs device access as part of the repair, that is arranged safely through direct communication — not shown in a public-facing portal page. Customer-facing quote, invoice and receipt documents are designed to be safe to view, print or email.

The portal uses two-factor matching to protect customer privacy. Both the contact detail and the reference number must match before any job information is shown. This means someone who only knows a job number cannot view information without the associated contact detail.

The Trust Centre within the portal explains important safety points in plain English. It can remind customers that quotes are confirmed by the technician, invoices are payable within the stated terms, warranty appears after it starts and sensitive credentials should never be shared through public forms.

If you are concerned about account or device security — for example if your email address or phone number may have been compromised — contact Your IT & Tech Mates directly before using the portal, so we can review the situation together. See the guide on scam and cyber safety support if you think an account may be affected.