Secure status check
Check your request by email.
Enter your request reference and the email used on the request. We will email a six-digit verification code before showing private status information.
Please do not enter passwords, PINs, banking codes, one-time login codes or payment card details.
No email on the original request?
We do not send a paid SMS verification message. Contact Your IT & Tech Mates and include the request reference so a team member can help confirm access.
Status guide
ReceivedWe have your request.
Being reviewedA real person is checking the safest next step.
Need more informationWe need one more detail before continuing.
Next step readyWe have advice, a price or a booking option ready.
In progressHelp has started.
CompletedThis request is finished.