How to Check Your Repair Status Online

Customers can check their repair status online by entering the email address or phone number used for the booking, plus one matching reference number — such as a job number, quote number, invoice number or pickup receipt number. Both details must match before any information is shown.

To check the status of a repair or tech support job, you need two things: the contact detail used when the job was created, and one matching reference number.

The contact detail is usually the email address or mobile phone number you provided when submitting Quick Help or dropping off a device. This must match exactly — including the same email address format or phone number format used at the time.

The reference number can be a job number, quote number, invoice number or pickup receipt number. Any of these will work as long as it matches a record connected to your contact detail.

The repair status page is available at any time. You do not need to wait for a phone call or email update — you can check whenever it suits you. This is especially useful if you are waiting to see whether a quote has been prepared, whether an invoice is ready or whether warranty information has been added after a completed repair.

Different reference numbers are available at different stages of a job. Here is what each one looks like and when it becomes available:

You only need one of these. Enter the one you have along with your contact detail.

The information available on the status page depends on where the job is up to. Not all sections will appear for every job — they become visible as the job progresses through each stage.

• Job summary: a plain-English description of the request and the current status
• Pickup receipt: a summary of device details if the device was dropped off
• Quote link: a secure link to the customer quote when one has been prepared
• Invoice link: a secure link to the invoice when it has been issued
• Payment status: whether the invoice is unpaid, pending or paid
• Warranty information: warranty start date, expiry date and claim option if warranty has started

Some items — such as the quote link and invoice link — connect to secure customer pages where you can review and take action. Understanding how repair quotes, invoices and payments work can help you know what to expect at each stage.

The repair status page uses two-factor matching to protect customer information. Both the contact detail and the reference number must match a record before any information is displayed. This means someone who only knows a job number but not the associated contact detail cannot view your repair information.

Reference numbers are formatted in a way that is not easy to guess — they include date components and randomised elements. Combined with the contact detail requirement, this provides a practical level of privacy protection for routine repair tracking.

If you are concerned about your account or device security — for example if your email address or phone number may have been compromised — contact Your IT and Tech Mates directly before using the status page, so we can review the situation together.

The customer-facing status page is designed to show what is useful for the customer — not internal business information. The following items are not visible on the customer status page:

• Internal technician notes, diagnosis comments or workshop status messages
• Device PINs, passcodes or access codes if these were provided separately
• Internal parts pricing, supplier details or technician time records
• Other customers' job records

If you have a question that is not answered by the status page — such as an estimated completion time or a parts availability question — contact Your IT and Tech Mates directly through Quick Help or by phone.