Data and security tools
Browse scam, backup, recovery and security planning tools in one place.
Data recovery advice for phones, laptops, HDDs and SSDs. Learn what to do first and when recovery is still possible.
Use this section to compare the main options first, then scroll for the detail, FAQs and related pages underneath.
Deleted files, failed drives, damaged phones, and cases where you need a calmer first read before taking action.
It helps separate recoverable situations from high-risk ones where extra attempts could make the outcome worse.
Use the estimator only if the device is stable. Call first if the data matters and the device is failing or behaving strangely.
A South Morang mum formatted the wrong drive β her 2TB photo archive. We stopped her from doing anything else with the drive, performed file carving on the formatted volume, and returned 94% of her files.
Understanding the cause helps you make better decisions β and helps us fix it faster.
SSDs use TRIM which can permanently erase deleted data quickly. HDDs don't β deleted files on HDDs survive much longer before being overwritten.
Accidental deletion and formatted partitions have high recovery rates. Physical damage, encryption, or firmware failure require specialist hardware tools.
Every hour the device is in use after data loss reduces recovery chances. Data from 10 minutes ago is far more recoverable than from 10 days ago.
NTFS (Windows) and APFS (Mac) handle deletion differently. APFS with SSD and TRIM enabled has a significantly narrower recovery window.
Your result points to either an issue you can address yourself, or one that needs professional attention before it worsens.
Do not attempt DIY data recovery software on SSDs or physically damaged drives. On a healthy HDD with accidental deletion, free tools like Recuva can work if used immediately. On anything else β stop, power off, call a professional.
You need professional recovery if: the drive is making noise, the device won't boot, files were lost more than a few hours ago, the storage is an SSD, or liquid damage is involved. Professional tools perform sector imaging before any recovery attempt β protecting the best chance of success.
If you are unsure which page to use next, call 0452 323 571 and we can point you to the most useful next step instead of making you guess.
Often, yes. Recovery chances are best when you stop using the device immediately and avoid writing new data to it.
Usually yes. SSDs can overwrite deleted data more aggressively, while HDDs may retain recoverable data for longer if the drive has not been heavily used.
Stop using the device, do not install recovery software blindly and avoid taking more photos or saving more files until you know the safest next step.
Use these links to move from research to the right service, local page, or next diagnostic step.
If you have read this page and already know the issue, the fastest next step is to call or WhatsApp. If you are still not sure, tell us the model, the fault and how urgent it feels β we will point you in the right direction.
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