Student boundary
Students learn, ask, document and stay supervised until the team approves a provider pathway.
School or organisation pickup
For schools, campuses, workplaces and organisations arranging device pickup, support or handover. Tell us who is authorised, what devices are involved and where pickup or handover should happen.
Start a pickup or handover requestShare organisation details, authorised contact and the type of support needed.Preferred timingShare preferred pickup or handover timing for team review.Device handover notesRecord device context, handover notes and safe handling details.Sign-off guidanceConfirm handover details after the request has been reviewed.Organisation supportAsk support if the request does not fit the normal pickup path.Back to service areasReturn to the main service areas page.
Organisation handover clarity lift
Schools and organisations need authorised-contact, custody and handover clarity before devices move.
Authorised contact
Capture who can confirm pickup, handover and device details.
Custody notes
List devices, accessories, labels, condition and handling notes.
Reviewed next step
The support team confirms the safest handover plan before anything proceeds.
Before anything happens
A support team member reviews the request and confirms the next step. This flow is separate from normal customer help and solo provider self-service.
Authorised contact guidance
Who can approve?Tell us the staff member or authorised contact who can confirm pickup and handover details.
What devices?List device type, quantity, visible labels, accessories and any handling notes.
What happens next?Support reviews the request, confirms the safe handover step, then keeps updates connected to the organisation request.
Organisation handover checklist
AuthorityName the staff member who can approve pickup and device return.
CustodyRecord device type, quantity, labels, condition, accessories and any permission limits.
CommunicationKeep all updates with the organisation request so handover details stay traceable.
Student and organisation flows stay separate and safe
Student helpers stay in a learning and supervision journey, while organisation pickups use authorised contact and device custody guidance before anything proceeds.
Master guidance
Senior review supports learning and quality without turning students into active providers early.
Organisation custody
Authorised contacts, devices, accessories, condition and handling notes are captured before pickup planning.
Student, master and organisation paths stay safely separated
The helper journey keeps students supervised, master providers in review/guidance, and organisation pickups tied to authorised contact and device custody details.
Student helpers
Students learn and document safely. They are not presented as active providers until reviewed.
Master providers
Senior helpers guide quality, scope and escalation rather than replacing team review.
Organisation custody
Capture authorised contact, device type, quantity, labels, accessories, condition and handover limits.
Separate from booking
Organisation pickup remains separate from normal customer device help.