Student boundary
Students learn, ask, document and stay supervised until the team approves a provider pathway.
You were referred by someone who wants to help
You can look around first. Starting Quick Help does not mean paid work starts immediately; we check the request and explain the next step.
1. Send the linkUse a normal message: “I thought this might help you.”
2. They decideYour friend can read it first, ask a question, or start Quick Help.
3. We check itIf their job goes ahead, we check whether a 5% thank-you applies.
Only share with people who may genuinely need help. To be counted, they should start through your referral link before booking.
Your referral link has been kept
You came through a referral link. You stay in control, and paid work does not start until the next step is clear.
Example: a AUD 300.00 job could mean AUD 15.00 as a thank-you after we check it.
Thank-yous are not guaranteed. To be counted, the person should start through your referral link before booking.
Thank-you guideA thank-you of up to 5% may apply
Open this small guide only if you want example amounts. The person you refer still chooses whether to get help, and any thank-you is checked after a paid job is completed.
Example job amountPossible thank-you
AUD 100.00AUD 5.00
AUD 200.00AUD 10.00
AUD 300.00AUD 15.00
AUD 500.00AUD 25.00
AUD 1,000.00AUD 50.00
Keep it friendlyShare it as a helpful suggestion, not a sales pitch.
We check itIf they book and complete a paid job, we check whether a thank-you applies before confirming it.
No extra costThe referral thank-you does not add extra cost to the customer.
Example: a AUD 300.00 completed paid job could mean up to AUD 15.00 after we check it. It is not guaranteed and may not apply to discounted, cancelled, refunded, unpaid, repeat, fake, self-made or ineligible bookings. Simple sharing works best: “I thought this might help you.”
Fair sharingHow we keep referrals fair
You stay in control. Referrals are checked so the person who shared the link is only thanked when the rules allow it.
Do not refer yourselfA thank-you is for sending someone else to friendly tech help, not for your own booking.
One real request is enoughDo not create the same booking more than once or ask someone to submit fake details.
Only completed work can countA thank-you may not apply if the job is cancelled, refunded, unpaid, unsuitable or does not go ahead.
Use your link firstTo help us count it, the person should start through your referral link before booking.
No pressure: do not promise a guaranteed thank-you, create fake or repeat bookings, refer yourself, or pressure anyone to book.
If there is immediate danger, call emergency services first
For suspicious messages, account access, remote access requests, banking/code pressure or unsafe behaviour concerns, pause and contact support before taking the next step.
School and organisation device pickup in Melbourne
Arrange computer, laptop, tablet and other technology pickup or handover for a school, campus, workplace or organisation. Start in your own words, then review the device, quantity, location, timing and authorised-contact details before sending.
Set up your organisationUse the Intent Platform and public ABN details to reduce typing, then keep future support easier to connect.Partner RoomInvite students, post opportunities, review approved progress or use pickup and handover from one simple partner starting point.Start a guided pickup requestDescribe the need in plain language. The smart intake prepares the relevant fields for you to review before submission.Preferred timingShare preferred pickup or handover timing for team review.Device handover notesRecord device context, handover notes and safe handling details.Sign-off guidanceConfirm handover details after the request has been reviewed.Organisation supportAsk a question if the request does not fit the normal pickup path.Back to service areasReturn to the main service areas page.
Organisation handover clarity lift
Schools and organisations need authorised-contact, custody and handover clarity before devices move.
Authorised contact
Capture who can confirm pickup, handover and device details.
Custody notes
List devices, accessories, labels, condition and handling notes.
Reviewed next step
The support team confirms the safest handover plan before anything proceeds.
Start with the situation, not a long form
For example: “We have 14 school laptops in Epping. Five will not charge and the others need Windows updates. We would prefer pickup next Tuesday morning.” The guided intake uses that as a draft, shows what it understood, and only then prepares the relevant request fields.
Useful for bulk and repeat device support
Multiple devicesGive an approximate quantity and device type instead of creating a separate enquiry for every device.
Not sure of the fault?Describe the symptoms you can see. Exact diagnosis is not required to start the request.
Human reviewSubmitting a request does not automatically confirm pickup or paid work. A team member checks the details and confirms the next step.
Frequently asked questions
Can we request pickup for several devices?Yes. Include the approximate quantity, device types and any common issue or handling note.
Do we need a full street address immediately?Start with the location information needed to understand the request. Exact handover details can be confirmed during review.
Can we ask for remote help instead?Yes. If pickup may not be necessary, describe the problem and the team can review the most suitable next step.
Is the request automatically booked?No. Pickup, handover and paid work remain subject to team review and confirmation.
Before anything happens
A support team member reviews the request and confirms the next step. This flow is separate from normal customer help and solo provider self-service.
Authorised contact guidance
Who can approve?Tell us the staff member or authorised contact who can confirm pickup and handover details.
What devices?List device type, quantity, visible labels, accessories and any handling notes.
What happens next?Support reviews the request, confirms the safe handover step, then keeps updates connected to the organisation request.
Organisation handover checklist
AuthorityName the staff member who can approve pickup and device return.
CustodyRecord device type, quantity, labels, condition, accessories and any permission limits.
CommunicationKeep all updates with the organisation request so handover details stay traceable.
Student and organisation flows stay separate and safe
Student support pages stay in a learning and supervision journey, while organisation pickups use authorised contact and device custody guidance before anything proceeds.
Master guidance
Senior review supports learning and quality without turning students into active providers early.
Organisation custody
Authorised contacts, devices, accessories, condition and handling notes are captured before pickup planning.
Student, master and organisation paths stay safely separated
The support page journey keeps students supervised, master providers in review/guidance, and organisation pickups tied to authorised contact and device custody details.
Student support pages
Students learn and document safely. They are not presented as active providers until reviewed.
Master providers
Senior support pages guide quality, scope and escalation rather than replacing team review.
Organisation custody
Capture authorised contact, device type, quantity, labels, accessories, condition and handover limits.
Separate from booking
Organisation pickup remains separate from normal customer device help.
We will review the safety concern carefully
The team reviews the information, looks for the safest next step, and contacts you if more detail is needed. Keep screenshots or messages if safe.