Student boundary
Students learn, ask, document and stay supervised until the team approves a provider pathway.
Share friendly tech help in one simple step
Send the link to someone who may need help. They stay in control: they can read it first, ask a question, or start Quick Help when they are ready.
1. Send the linkUse a normal message: “I thought this might help you.”
2. They decideYour friend can read it first, ask a question, or start Quick Help.
3. We check itIf their job goes ahead, we check whether a 5% thank-you applies.
Only share with people who may genuinely need help. To be counted, they should start through your referral link before booking.
Share help. Get a small thank-you if it works out.
Send your link to someone who may need friendly tech help. They choose what to do next. If their job goes ahead, we can check whether a thank-you applies.
Example: a AUD 300.00 job could mean AUD 15.00 as a thank-you after we check it.
Thank-yous are not guaranteed. To be counted, the person should start through your referral link before booking.
Thank-you guideA thank-you of up to 5% may apply
Open this small guide only if you want example amounts. The person you refer still chooses whether to get help, and any thank-you is checked after a paid job is completed.
Example job amountPossible thank-you
AUD 100.00AUD 5.00
AUD 200.00AUD 10.00
AUD 300.00AUD 15.00
AUD 500.00AUD 25.00
AUD 1,000.00AUD 50.00
Keep it friendlyShare it as a helpful suggestion, not a sales pitch.
We check itIf they book and complete a paid job, we check whether a thank-you applies before confirming it.
No extra costThe referral thank-you does not add extra cost to the customer.
Example: a AUD 300.00 completed paid job could mean up to AUD 15.00 after we check it. It is not guaranteed and may not apply to discounted, cancelled, refunded, unpaid, repeat, fake, self-made or ineligible bookings. Simple sharing works best: “I thought this might help you.”
Fair sharingKeep referral thank-yous fair
Share only with people who may genuinely need help. Thank-yous are checked before they are confirmed.
Do not refer yourselfA thank-you is for sending someone else to friendly tech help, not for your own booking.
One real request is enoughDo not create the same booking more than once or ask someone to submit fake details.
Only completed work can countA thank-you may not apply if the job is cancelled, refunded, unpaid, unsuitable or does not go ahead.
Use your link firstTo help us count it, the person should start through your referral link before booking.
No pressure: do not promise a guaranteed thank-you, create fake or repeat bookings, refer yourself, or pressure anyone to book.
Worried about a scam? Pause before paying anyone
If something feels urgent, threatening or confusing, stop and ask for help before you send money, passwords, PINs, one-time login codes or banking codes.
1. PauseDo not pay, click, approve remote access, or share codes while pressured.
2. Save detailsKeep screenshots, phone numbers, emails, links or payment requests if safe to do so.
3. Ask for helpUse normal words. We can help work out the safest next step.
This is tech-help guidance, not emergency service advice. If someone is in immediate danger, call local emergency services first.
School or organisation pickup
For schools, campuses, workplaces and organisations arranging device pickup, support or handover. Tell us who is authorised, what devices are involved and where pickup or handover should happen.
Start a pickup or handover requestShare organisation details, authorised contact and the type of support needed.Preferred timingShare preferred pickup or handover timing for team review.Device handover notesRecord device context, handover notes and safe handling details.Sign-off guidanceConfirm handover details after the request has been reviewed.Organisation supportAsk a question if the request does not fit the normal pickup path.Back to service areasReturn to the main service areas page.
Organisation handover clarity lift
Schools and organisations need authorised-contact, custody and handover clarity before devices move.
Authorised contact
Capture who can confirm pickup, handover and device details.
Custody notes
List devices, accessories, labels, condition and handling notes.
Reviewed next step
The support team confirms the safest handover plan before anything proceeds.
Before anything happens
A support team member reviews the request and confirms the next step. This flow is separate from normal customer help and solo provider self-service.
Authorised contact guidance
Who can approve?Tell us the staff member or authorised contact who can confirm pickup and handover details.
What devices?List device type, quantity, visible labels, accessories and any handling notes.
What happens next?Support reviews the request, confirms the safe handover step, then keeps updates connected to the organisation request.
Organisation handover checklist
AuthorityName the staff member who can approve pickup and device return.
CustodyRecord device type, quantity, labels, condition, accessories and any permission limits.
CommunicationKeep all updates with the organisation request so handover details stay traceable.
Student and organisation flows stay separate and safe
Student support pages stay in a learning and supervision journey, while organisation pickups use authorised contact and device custody guidance before anything proceeds.
Master guidance
Senior review supports learning and quality without turning students into active providers early.
Organisation custody
Authorised contacts, devices, accessories, condition and handling notes are captured before pickup planning.
Student, master and organisation paths stay safely separated
The support page journey keeps students supervised, master providers in review/guidance, and organisation pickups tied to authorised contact and device custody details.
Student support pages
Students learn and document safely. They are not presented as active providers until reviewed.
Master providers
Senior support pages guide quality, scope and escalation rather than replacing team review.
Organisation custody
Capture authorised contact, device type, quantity, labels, accessories, condition and handover limits.
Separate from booking
Organisation pickup remains separate from normal customer device help.
We will review the safety concern carefully
The team reviews the information, looks for the safest next step, and contacts you if more detail is needed. Keep screenshots or messages if safe.