How Our Referral Program Works: Share Local Tech Help and Earn Thank-You Rewards

Share Your IT & Tech Mates with someone who needs local tech help. If the referred job becomes eligible, is completed, paid, passes the 14-day hold and clears review checks, you may receive a manual referral reward. Referrers are not employees, contractors, agents or technicians.

A customer in Wollert often hears friends talk about slow laptops, phone charging problems, scam messages and Wi-Fi dropouts. Instead of trying to fix those issues themselves, they share their referral link. The referred person starts Quick Help, Your IT & Tech Mates handles the support process, and the referrer may earn a reward if the job becomes eligible, completed, paid and reviewed.

They did not diagnose any problem. They did not promise any price. They simply passed on a trusted recommendation — and the system tracked it properly.

Most people feel safer choosing a repair or IT support business when someone they trust has recommended it. A family member, neighbour, support worker or local business owner may notice someone needs help before that person knows where to start.

The referral program turns that word-of-mouth moment into a simple link or form. You can share Your IT & Tech Mates with someone who needs computer repairs, phone repairs, Wi-Fi help, scam safety support or business IT help.

The purpose is trust first. Rewards are a thank-you, not a guarantee and not a job offer.

Create a referral link through the referral page. That link can be shared by SMS, email, WhatsApp, social media, QR code, flyer or normal conversation. If the customer opens the referral link and starts Quick Help, the referral code is applied automatically.

Permission matters. Do not submit someone without their knowledge. Do not use harvested contact lists. A good referral feels like a helpful recommendation, not pressure. The safest message to share: “These are the local tech people I mentioned. Start here if you need help.”

A referral reward is not paid just because a name or contact was submitted. The referred job must become eligible completed paid work first. Current reward guide:

• Jobs under $100 — no reward payable
• Jobs of $100–$299 — may earn $10
• Jobs of $300–$599 — may earn $20
• Jobs of $600 or more — may earn $30

Minimum withdrawal: $25 available referral balance. Rewards are manual and reviewed. Your IT & Tech Mates does not collect Tax File Numbers through the referral system.

All referral rewards are eligible, not guaranteed. Subject to completed and paid work, a 14-day hold and manual review. See the referral policy for full terms.

Referral rewards are held for at least 14 days after customer payment is confirmed. This gives time to check for refunds, chargebacks, payment disputes, duplicate claims, cancellations, self-referrals and fake referrals.

A reward may be delayed, reduced, reversed, cancelled or refused if the payment is refunded, disputed, reversed, charged back, cancelled or flagged during review. For more detail see the case study why referral rewards are reviewed before payment.

The referral tally board can show a referrer's public nickname, suburb, eligible rewards and completed referral count — only if they opt in. It does not show legal names, phone numbers, email addresses, payout details or bank details. You can hide your nickname by turning off public display in your referral profile.

Referrers are not employees, contractors, subcontractors, agents, technicians or authorised representatives of Your IT & Tech Mates. A referrer cannot quote prices, collect money, accept payment, approve discounts, promise repair outcomes, provide warranties, access customer devices or accounts, or perform service work.