Use a known contact
Do not use phone numbers or email addresses from the suspicious payment-change message.
Business cyber safety tool
Supplier Payment Change Check
A supplier says their payment details changed. How do you verify it safely?
Check supplier payment-change requests, changed bank details, email-only instructions, urgency, known contacts, two-person approval and payment hold steps. This is a practical self-check and preparation guide, not a guarantee, audit or formal investigation.
Supplier paymentsKnown contactTwo-person approvalPayment hold
Fast decision guide
Use this quick guide before you reply, approve, update records or send money.
Privacy: answer in general terms only. Do not enter passwords, login codes, card numbers, bank passwords or private customer records.
Answer the quick questions
Tick the statements that match your business situation. The result updates automatically.
What to do now
Hold the payment
Pause the change until the supplier has been verified through a trusted method.
Use two-person approval
One person verifies the supplier and another approves the payment detail change where possible.
Related tools and guides
Invoice Bank Details Change Check
Check changed invoice bank details before paying.
Business Email Safety Check
Review email risks that can lead to fake supplier or invoice requests.
Invoice scam guide
Read the related Scam Safety guide for changed invoice bank details.
Staff Cyber Safety Checklist
Train staff to verify payment changes and report suspicious requests.
Need help turning this into a safer business process?
Your IT & Tech Mates can help create a simple supplier payment-change process so staff know when to pause, verify and escalate before money is sent.
FAQ
Should I update supplier payment details from email?
No. Treat email-only payment changes as a warning sign and verify using a known supplier contact method.
What is two-person approval?
One person verifies the supplier change and another person reviews or approves it before money is sent.
What if money has already been sent?
Contact your bank immediately and ask whether the payment can be stopped or recalled. Then report and get help.