1. Do not use details from the suspicious invoice
Do not call the phone number or reply to the email in the changed invoice. Use contact details already known to your business.
Free business safety tool
Invoice Bank Details Change Check
Someone sent new bank details on an invoice. Should your business pay it?
Use this check before paying. It helps you pause, verify the change using a known contact method, and record the decision. It is a practical guide, not a guarantee.
Before you paySupplier verificationBank-first warningNo sensitive details needed
Fast decision guide
Use this before paying an invoice if bank details, payment instructions or supplier contact details changed.
Do not enter account numbers, passwords, login codes, card numbers or private customer details into this tool.
Answer the quick questions
Tick what applies. The result updates automatically and gives a safe next step.
What to do now
2. Verify with the supplier
Ask the supplier to confirm the change using a trusted contact method. For larger payments, use a second person to approve.
3. Record the check
Record who checked it, when, which trusted contact method was used and who approved the payment change.
Related tools and guides
Business Cyber Safety hub
Return to the hub for business email, payments, supplier and staff safety checks.
Invoice scam guide
Read the related Scam Safety guide for changed invoice bank details.
Cyber evidence helper
Prepare plain-English notes for business cyber insurance, tenders or supplier questions.
Need help setting up a safer payment process?
Your IT & Tech Mates can help create a simple payment-change verification checklist, supplier approval process, staff warning guide and business email safety review.
FAQ
Should I pay if the invoice looks normal?
No. If bank details changed, verify the change using a known supplier contact method before paying.
Can this tool confirm whether the invoice is real?
No. It helps you choose safer next steps. It cannot guarantee an invoice, bank account or supplier request is genuine.
What if we already paid?
Contact your bank immediately and ask whether the payment can be stopped or recalled. Then report and get help.