Stop. Check. Ask Your IT & Tech Mates.

Scam Safety Check & Recovery Support

Worried you clicked, paid, shared details, or gave someone access to your device? We help you check what happened, reduce further risk, secure what we can, collect evidence and give you clear next steps.

Book scam safety help Use free scam tools first

SCAM SAFETY

Recommended next step

We will use the safe context from the checker or blog post as a starting point.

Only safe metadata is carried forward, such as tool name, risk level and service type.
No pasted scam messages, passwords, one-time codes, bank details, card details or identity numbers are passed in the URL.
If money or banking is involved, contact your bank first.

Continue to Quick Help What happens after booking?

Privacy reminder: do not include passwords, one-time codes, full card numbers, banking login details or identity document numbers in any booking note.

Scam Safety First Check

For suspicious SMS, emails, QR codes, online shops, marketplace listings, rental ads or payment requests before you act.

Scam Recovery Help

For customers who already clicked, entered passwords, shared codes, paid money or shared identity details.

Remote Access Scam Cleanup

For fake Microsoft, Telstra, NBN, bank or antivirus calls where someone asked to install remote access software.

Family Scam Safety Visit

For parents, seniors and families who need calm no-shame help, prevention advice and a printed/shareable report.

Read the safety guides before you continue to booking

These public guides explain the customer-facing safety standard without exposing protected technician procedures.

After a scam Technician checklists Passwords and codes Customer report

What happens after you book?

A technician follows the standard Scam Safety Job Checklist.

Safety first and bank-first if money or banking was involved.
Check what happened and identify the scam type.
Check device and remote access risk.
Check accounts, passwords, MFA and email rules where relevant.
Help collect evidence safely before deleting anything.
Explain reporting options such as bank, Scamwatch, ReportCyber and IDCARE.
Give you a customer report you can print, save as PDF or receive by email.

Which service fits your situation?

Before you act	Use the free checker first. Book a Scam Safety First Check if you are still unsure.
Already clicked, paid or shared details	Book Scam Recovery Help. If money or banking is involved, contact your bank first.
Remote access, fake virus popup or tech support call	Book Remote Access Scam Cleanup. Disconnect from the scammer and avoid logging into banking on that device.
Helping a parent or family member	Book Family Scam Safety Visit. We use no-shame, plain-English guidance.

What you receive

Plain-English explanation of what happened
Device/account checks recorded
Evidence and reporting guidance
Remaining next steps
Customer-safe report you can print or keep

What we cannot guarantee

We cannot guarantee money recovery, full account recovery, full malware removal, identity misuse resolution or legal outcomes. If money is missing, contact your bank immediately. If identity details were shared, contact IDCARE. For cybercrime or account/device compromise, consider ReportCyber. For immediate danger, call 000.

Choose your next step

Get a price guide, explain the problem for a technician review, or check an existing request. Your starting details will carry across and can be changed.

Get a price guide Explain the problem Track existing request