Incident summary
A clear overview of what the customer reported, when it happened and which devices, accounts or payments may be affected.
Evidence and checks
The report can note relevant screenshots or references and summarise the checks completed during the job.
Actions and recommendations
Customers can see actions taken, unresolved risks and recommended next steps in plain English.
A useful record to keep
The report can support follow-up with a bank, insurer, platform, police, ReportCyber, IDCARE or another trusted adviser where relevant.
Try the scam tools related to this guide
Use these free checks for a first review. They can help you slow down, identify warning signs and prepare useful details before deciding whether hands-on support is needed.
Do not enter passwords, one-time codes, banking login details, full card numbers or identity document numbers into a public checker.
Need hands-on scam help?
Tell us what happened in your own words. Do not include passwords, one-time codes, banking login details or full card numbers.