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Check request

Check your request.

Enter your request reference and the phone or email used on the request. We show the next simple step.

Please do not enter passwords, PINs, banking codes, one-time login codes or payment card details.

Status guide

ReceivedWe have your request.
Being reviewedA real person is checking the safest next step.
Need more informationWe need one more detail before continuing.
Next step readyWe have advice, a price or a booking option ready.
In progressHelp has started.
CompletedThis request is finished.

Checking a request?

Use your reference if you have one. If you do not have it, ask support and include your name, mobile and suburb so staff can find the request.

Get a priceStart requestCheck requestAsk a question

Need help finding it?

If the reference is missing, send your name, mobile or email, suburb and a short description. Staff can check existing requests before asking you to start again.

Ask a questionBack to options
Private customer room

Check request updates without sharing private details.

Keep passwords, PINs and banking codes out of messages. Referral details can stay attached, but the person who shared the link does not see private request notes.

ShareSend a safe rescue card
ChooseCustomer decides what to send
Customer roomTrack request and updates
Thank-youReward checked after paid completion
Secure request flow

Start help safely, then keep everything in the customer room.

Referral details stay attached, but private help notes stay with the customer. We ask for only what is needed, confirm the final quote before paid work, and keep updates in one place.

Start secure requestOpen customer roomAsk a question first

Know someone who needs safe tech help?

Send a referral rescue card. They stay in control, and a thank-you may apply after eligible paid work is completed.

Send referralHow referrals work