Students
A focused student path for study support, device help, safe tutoring requests and live-resume follow-up.
Open flowYou were referred by someone who wants to help
You can look around first. Starting Quick Help does not mean paid work starts immediately; we check the request and explain the next step.
1. Send the linkUse a normal message: “I thought this might help you.”
2. They decideYour friend can read it first, ask a question, or start Quick Help.
3. We check itIf their job goes ahead, we check whether a 5% thank-you applies.
Only share with people who may genuinely need help. To be counted, they should start through your referral link before booking.
Your referral link has been kept
You came through a referral link. You stay in control, and paid work does not start until the next step is clear.
Example: a AUD 300.00 job could mean AUD 15.00 as a thank-you after we check it.
Thank-yous are not guaranteed. To be counted, the person should start through your referral link before booking.
Thank-you guideA thank-you of up to 5% may apply
Open this small guide only if you want example amounts. The person you refer still chooses whether to get help, and any thank-you is checked after a paid job is completed.
Example job amountPossible thank-you
AUD 100.00AUD 5.00
AUD 200.00AUD 10.00
AUD 300.00AUD 15.00
AUD 500.00AUD 25.00
AUD 1,000.00AUD 50.00
Keep it friendlyShare it as a helpful suggestion, not a sales pitch.
We check itIf they book and complete a paid job, we check whether a thank-you applies before confirming it.
No extra costThe referral thank-you does not add extra cost to the customer.
Example: a AUD 300.00 completed paid job could mean up to AUD 15.00 after we check it. It is not guaranteed and may not apply to discounted, cancelled, refunded, unpaid, repeat, fake, self-made or ineligible bookings. Simple sharing works best: “I thought this might help you.”
Fair sharingHow we keep referrals fair
You stay in control. Referrals are checked so the person who shared the link is only thanked when the rules allow it.
Do not refer yourselfA thank-you is for sending someone else to friendly tech help, not for your own booking.
One real request is enoughDo not create the same booking more than once or ask someone to submit fake details.
Only completed work can countA thank-you may not apply if the job is cancelled, refunded, unpaid, unsuitable or does not go ahead.
Use your link firstTo help us count it, the person should start through your referral link before booking.
No pressure: do not promise a guaranteed thank-you, create fake or repeat bookings, refer yourself, or pressure anyone to book.
If there is immediate danger, call emergency services first
For suspicious messages, account access, remote access requests, banking/code pressure or unsafe behaviour concerns, pause and contact support before taking the next step.
Support contact clarity
Support can help you choose the safest next step.
Use support for booking questions, safety concerns, payment questions, privacy requests, provider concerns or next-step confusion. Keep the same job or support reference where possible so the team can connect your history.
Support can help with
- Booking questions or changes before work starts.
- Safety concerns, scam worries or provider concerns.
- Payment, quote, invoice, refund or receipt questions.
- Privacy requests, contact-detail changes or data questions.
- Next-step confusion when you are not sure what to do.
Before you submit, include
- Your name and the best contact email or phone number.
- Any job, booking, quote, invoice, referral or privacy reference you already have.
- A simple description of what happened and what you need help with.
- Screenshots or photos only if they are safe and do not show private codes.
- Whether anything feels urgent, unsafe, confusing or time-sensitive.
Response expectation: Support reviews your message and replies through the appropriate existing support path. We cannot guarantee an exact response time unless a separate written policy applies. Urgent or unsafe: if someone is in immediate danger, call local emergency services first. Do not send passwords, PINs, one-time login codes, remote-access approvals or banking codes.
Escalation Good to know: Support can review, clarify and link concerns. This panel does not create a new page, requesting system, customer support system, support queue, process, automatic booking, payment action, provider assignment or guaranteed outcome.
TheFixersApp customer entries
Separate follow-on screens by customer segment
Students, neighbours, providers, guardians, schools/campuses and technicians now have separate entry flows instead of being bundled into one generic customer path.
Neighbours
A local neighbour help path for home tech support, repairs, pickup jobs and trusted referral follow-up.
Open flowProviders
A provider onboarding path for services, verification, acceptance, showcase profile and job readiness.
Open flowParents / Guardians
A guardian-first path for child/student support, consent, safe tutoring and family device help.
Open flowSchools / Campuses
A school and campus path for program enquiries, safeguards, authorised contacts and group support.
Open flowTechnicians
A technician path for field readiness, job acceptance, evidence capture and dispatch follow-up.
Open flowWe will review the safety concern carefully
The team reviews the information, looks for the safest next step, and contacts you if more detail is needed. Keep screenshots or messages if safe.