Separate customer journey
Technicians
A technician path for field readiness, job acceptance, evidence capture and dispatch follow-up.
Start this flowAll customer segmentsFollow-on screens
- Technician entryCapture technician details, region and role.
- Skills and equipmentCapture device categories, field tools, remote support skills and escalation limits.
- Readiness checksRecord verification, policy acknowledgement, privacy and customer safety notes.
- Dispatch preferencesCapture availability, travel radius, job types and acceptance rules.
- Technician next stepRoute to provider approval, field job portal, showcase profile or dispatch board.