Separate customer journey
Neighbours
A local neighbour help path for home tech support, repairs, pickup jobs and trusted referral follow-up.
Start this flowAll customer segmentsFollow-on screens
- Neighbour entryCapture the person, suburb and what they need help with.
- Job detailsSeparate device repair, setup, Wi-Fi, scam help, training or pickup/drop-off.
- Access and safetyCapture address/access notes, pets, mobility needs and safety notes without exposing private details publicly.
- Schedule preferenceCollect preferred days/times and whether remote, pickup, drop-off or onsite support is best.
- Neighbour next stepCreate task, quote, dispatch, warranty claim or follow-up reminder.