If there is immediate danger, call emergency services first
For suspicious messages, account access, remote access requests, banking/code pressure or unsafe behaviour concerns, pause and contact support before taking the next step.
Separate customer journey
Parents / Guardians
A guardian-first path for child/student support, consent, safe tutoring and family device help.
Start this flowAll customer segmentsFollow-on screens
- Guardian entryCapture guardian contact details and who the support is for.
- Student contextCapture age band, school/campus context and support type without exposing sensitive public details.
- Consent and safetyConfirm guardian consent, academic integrity and safe contact boundaries.
- Family preferencesChoose session style, availability, updates and accessibility notes.
- Guardian next stepLink to quote, tutor matching, device help, team review or follow-up.
We will review the safety concern carefully
The team reviews the information, looks for the safest next step, and contacts you if more detail is needed. Keep screenshots or messages if safe.