Safe Tech Help Guides
See the public service standards behind scam safety support, then use the existing free scam tools or book hands-on help when you need it.
Free first check
Start with the Scam Help hub
Use the free scam guides and checkers first. Return here when you want to understand how hands-on support, technician safety standards and customer reports work.
How We Help Customers After a Scam
A calm, safety-first overview of what happens when you book hands-on scam help, from urgent steps and evidence preservation to your customer report.
Customer safety guideHow Our Technicians Use Scam Safety Checklists
See how consistent scam safety checklists help technicians work carefully, explain each step and avoid missing important customer safety actions.
Customer safety guideWhy We Do Not Ask for Passwords or One-Time Codes
Our safety rule is simple: technicians should not ask customers to tell them passwords or one-time security codes.
Customer safety guideWhat a Scam Safety Job Report Includes
Understand the plain-English information included in a scam safety report and how customers can print, save or email it.