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Your IT & Tech MatesCheck repair statusCall 0452 323 571
Your IT & Tech Mates Help Desk

Tell us what tech help you need

Start with the closest help type. We will review it before confirming next steps.

No passwords, PINs, banking codes or login codes are needed to lodge a request.
Quick HelpHuman-reviewed request

Start a clear tech help request for repairs, support, scam safety, setup, onsite visits or software work. Tell us what happened, how to contact you, and any device details you know. No payment is required to send the request.

Get helpOne clear way to start. We keep Quick Help, referral and source details attached behind the scenes.Track or update a requestAlready sent one? Check progress or ask staff to review an update from the same path.
Send a new requestChoose the closest help type, add your contact details, and tell us what you need checked.Check an existing requestAlready sent one? Use your job details to check progress, quotes, invoices, pickup receipts or warranty notes.Need urgent help?Send the request first when you can. Call 0452 323 571 if something needs attention right now.
What happens after you send it
  1. You choose the closest help type.
  2. You add contact, suburb, device and issue details.
  3. We receive the request for staff review.
  4. Staff contact you about the next safe step.
  5. You can track progress online once the request is lodged.
What we can help with

Phones, laptops, tablets, internet, printers, email, accounts, scam concerns, onsite visits, websites, automations and software projects.

What to include

Your name, best contact method, suburb, device type, what happened, when it started and any photos or screenshots that are safe to share.

How staff handle it

A team member reviews the request before confirming a quote, booking, repair advice or support step. You do not need to choose the perfect category.

Privacy and safety

Please do not send passwords, PINs, banking codes, login codes, card details or private documents. If you arrived from a referral link, that context stays behind the scenes for staff review.

Choose the closest help type

Tap an option below. We will open a short request form, keep any referral context safely in the background, and lodge the request for review.
Optional: get a guide while you wait

If you want extra guidance, Your IT Mate can suggest the best help path, prepare clearer notes and give a general guide. Sending the request is still the fastest way to get started.

Your IT Mate only checks this when you press the button.

Optional price guide

Already sent enough details? You can skip this and lodge the request now, or ask for a rough guide first.

This is not an official quote. A technician will confirm the final quote before any repair work starts.

Initial estimate range

Checking estimate...

A technician will confirm the final quote before repair work starts.

This is an initial estimate only, not an official quote. No repair work starts until you approve the official technician quote.

Send your request

This takes about 60 seconds. Once submitted, your request is lodged with Your IT & Tech Mates and you can track progress online.

Your request will be lodged and trackable after sending. No payment is required to send a request. Please do not enter passwords, PINs, banking codes or one-time verification codes.

Your contact details

Add the best details for follow-up. You do not need to call to confirm we received it.

Optional. Helpful for onsite bookings and quote/invoice details.
Once you press Send request, we’ll lodge it and give you a way to track progress from My Job.
Optional details that can help us review faster

Device details optional

For laptop, phone, tablet, PC, printer or device repairs. Never enter banking, email, Apple ID, Google, Microsoft or one-time verification codes.

Device/unit details

Add each different make/model separately. Use Quantity if you have more than one of the same device.
Do not enter device PINs or passcodes.
For privacy and safety, device PINs, passwords, banking codes and one-time login codes are not collected in the customer portal.
Tell us what you are leaving with the device.
Water/liquid damage selected: a $79 cleaning and safety assessment fee applies before we assess the device. This helps reduce the risk of short circuit damage during inspection.
This acknowledgement will appear on the invoice/intake notes for the technician and customer record.

You selected visible physical damage. Tick what you can see. It is okay to leave this blank.

These notes help avoid confusion about damage or faults that were already there before service.
Helps us prioritise business outages and onsite jobs.
Helpful when you are organising support for someone else.

Quick optional questions

Smart issue helper

Use quick taps or type naturally. Your IT Mate can turn messy notes into a clear request before you send it.

Please do not enter passwords, device PINs, banking codes, one-time login codes, card details or ID documents.
Optional: use Your IT Mate to check missing details or create a clearer summary before sending.

Clear request summary

Your IT Mate will prepare a clearer summary here.

Translating into clear tech notes...0s
Please keep this page open. Your IT Mate is making the wording clearer for the technician.
Upload one photo or screenshot if it helps. JPG, PNG, WEBP or GIF. Max 8 MB. Please do not upload passwords, banking codes, login codes, card details, ID documents, medical documents or other private files.
Selected image preview
Sending your request...0s
Please keep this page open. Uploading photos can take a little longer on slower connections.
This agreement is recorded with the request for service history, quote, invoice and warranty record keeping.
Before you send: add the safest contact details and a plain description of the issue. When you send this request, it will be lodged with Your IT & Tech Mates for review. You can track your request, quote, invoice or warranty from My Job.
Keep it safe: do not include passwords, PINs, banking codes, login codes, card details, ID documents or medical documents.
Choose a help path to start. Calling is only needed if the matter is urgent right now.
Please do not send passwords, banking codes, login codes or card details.
Helping someone else?You can still start here.

Send the request with the customer’s permission, or use the share page if you only want to pass the service on. Request details stay separate and are reviewed by staff.

Share the service
Request lodged
Job number: QH-PENDING

Your request has been lodged

Thanks — we’ve received your request. Staff will review the details before confirming the next step, and you can track progress online from My Job.

Track my requestRefer someone elseUrgent? Call 0452 323 571
Your request is lodged. We review the details before confirming any quote, repair advice, price, booking time or safe handoff.

Add another message

Need to add something else? Send it here and it will attach to the same lodged request.

Attach one more photo if needed. Max 8 MB. Please do not upload passwords, banking codes, login codes, card details, ID documents, medical documents or other private files.
Selected follow-up image preview
Uploading photo...0s
Please keep this page open while the photo uploads.
Chat ended. Thank you — Your IT & Tech Mates has your request lodged. Please keep your job number for tracking.

Chat thread

Your technician is onlineA technician will be ready to assist when a reply is available.
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Need urgent help?Sending a request is the best way to lodge and track your job. If something is urgent right now, you can still call 0452 323 571.