Family Tech Help Visit
$169
For one main problem or a short list of related tasks involving a computer, phone, tablet, printer, email account or home connection.
In-home help for busy households
Family Tech Help Visit — Practical Support in Your Home
A $169 Family Tech Help Visit focuses on the household’s agreed priorities during a scheduled visit. Choose the $249 extended session when several people, devices or learning goals need more time.
Clear scope before workPasswords not retainedParent or guardian boundariesLocal Melbourne North support
For parents and households
Choose this when
- Several small tech problems have built up
- More than one family device needs attention
- You want calm, in-home help and a clear priority list
Choose the right visit60-minute starting point Extended support
One focused visit or a longer family support session
Family Tech Support Session
$249
For several devices, several family members, a guided handover or practical learning that needs more time.
Common reasons families book
Computer, phone and tablet help
Updates, settings, email, storage, printing and basic troubleshooting.
See specialist device setupWi-Fi and printer problems
Identify whether the problem is the device, router, coverage or configuration.
See home connection helpStudent-device support
Prepare a device or decide whether it should be repaired, upgraded or replaced.
See school-device supportPrivacy and home-visit boundaries
- The customer or authorised adult remains present and controls account access.
- Passwords and authentication codes are not retained.
- Parts, major repairs, extensive data work and extra time are quoted separately.
- Work involving a child requires parent or guardian involvement.
Common questions
What families usually ask
What is included in the $169 visit?
It covers a scheduled 60-minute visit focused on agreed household technology priorities. Parts, major repairs and work outside scope are quoted separately.
Can several devices be checked?
Yes, but the number depends on complexity and available time. The $249 extended session is better for several people or devices.
Do I have to share passwords?
No. Customers should enter passwords and authentication codes themselves where practical.
Can you help a senior family member too?
Yes. The aligned senior service pathway remains available when patient, senior-focused support is the better fit.
What should we prepare?
List the highest-priority problems, gather chargers and device details, and make sure an authorised adult can access the relevant accounts.