Start a tech support request | Your IT & Tech Mates

What needs help?

Tap the closest answer. It is okay if you are not sure.

Is this an NDIS-related booking?

If yes, we can suggest a likely NDIS category and support item/code while you book.

What is wrong?

Choose the closest problem. You can add more details later.

How should we keep you updated?

Your email securely identifies this request. Add SMS as well if you want short service alerts on your phone.

First nameEmail address

Add anything useful before you send?

Most people can skip these extras. We only show required follow-up questions when your selected problem needs them. For an NDIS request, confirm the plan type so we can suggest a possible category and item/code.

Add suburb or postcodeOptional

Only add this if location may affect the service option.

Suburb or postcodeHelps us suggest local service options

Add a photoOptional

Optional device photo

Add a helpful photo

A photo can show the device, model label, damage or an error message. You can skip this.

Photos are processed temporarily and deleted after extraction. Do not include passwords or account details. IMEI and EID are not collected.

Add a noteOptional

Tell us anything important0 / 1200

Choose how you would prefer helpOptional

Skip this if you are unsure. The technician can recommend the best option.

Preferred contact time, if any

Answer a few extra questionsOptional

Tell us what you can see or hear. It is okay to leave this blank.

Extra details0 / 800

Tell us who the request is forOptional

Check your request

Read it once. Use Change only when something is wrong.

DeviceNot selected

ProblemNot selected

ContactNot added

Your editable summary

What the technician will receive

Prepared from your answers. Please check that it is correct before sending.

Nothing is approved yet. Sending the request does not approve paid work, a repair, pickup or an appointment.

Next, you will see your request reference. You can then choose when to open Private Help.

Tell us what is wrong

What needs help?

Is this an NDIS-related booking?

What is wrong?

How should we keep you updated?

Add anything useful before you send?

Find a likely NDIS category and code

A few questions for this problem

Add a helpful photo

Add a helpful photo

Which photo would help?

Choose a photo

Please check the suggested details

Check your request

One quick check

What the technician will receive