1. Post the request
Choose a job type or describe the problem in plain English. Add your suburb and preferred time. No technical knowledge required.
🏘 Community Guide 1 of 6
How the Neighbour Help Board Makes Local Tech Help Easier
Why neighbours need a simple way to ask
Most people do not know the technical name for the problem
Many people do not know whether their issue is a repair job, a setup job, a safety concern or a simple support question. A neighbour help board gives them one friendly place to describe the problem without needing to know the technical name for it first.
The board covers computer help, laptop setup, Wi-Fi troubleshooting, printer setup, smart TV setup, phone and tablet help, scam safety checks, email access, backup support, home office setup and small business tech support.
How it works
Four steps from problem to help
2. Admin reviews it
Every request is reviewed before providers can see it. Custom requests, sensitive issues and safety concerns are handled with extra care.
3. Provider responds
An approved local provider says they can help, requests more information or submits a fixed offer or quote. No open bidding.
4. You confirm
You review the quote or fixed offer and confirm before the job is scheduled. Your private contact details stay protected until you approve.
No bidding
Provider interest, not a price race
Open bidding pushes providers to compete on the lowest price instead of the right fit. For local tech help, trust, patience, reliability and safety matter more than a price race. Providers on the neighbour help board express interest, request more information, accept a fixed-fee job or submit a clear quote.
If more than one provider can help, admin reviews the fit, skills, location and availability before making a recommendation — not whoever bid the lowest.
Custom requests and tracking
Not on the list? Describe it in plain English
If the issue is not on the fixed service list, choose Something else / not listed and describe the problem in your own words. Custom requests are reviewed by admin before providers see them.
After posting, you receive a private request link. You can check whether the request is received, under review, open to providers, waiting for quote approval, scheduled, completed or closed — at any time, without calling.
Simple case study
Printer setup in Glen Waverley — sorted in one post
Common questions
Frequently asked questions
No. You can post as a guest and use a private tracking link. Extra verification may be needed before confirming a job or quote.
Yes. Choose Something else / not listed and describe the job in plain English. Admin will review it before sending it to providers.
No. Your IT & Tech Mates uses provider interest, fixed offers and quotes — not open bidding.
No. Public listings do not show private contact details or full address information. Contact details stay protected until the job is ready to proceed.
Yes. Referral codes or referral links can be captured and tracked when a job is posted through the board.
Community guide series
More guides in this series
Guide 1
Neighbour Help Board
How local residents post trusted tech help requests and get matched with approved providers — no bidding, admin moderated.
Guide 2
Campus Help Board
Student tech help for laptops, Wi-Fi, email, software, study tools and device setup — matched with approved campus helpers.
Guide 3
School Tutoring Board
Safe, moderated tutoring requests for parents, guardians and students — with WWCC-aware checks and academic integrity safeguards.
Guide 4
Provider Interest, No Bidding
Why fixed offers and moderated provider interest protects customers better than a lowest-price bidding marketplace.
Guide 5
Referral Tracking
How referral links and codes connect referred jobs to quotes, invoices and manually approved commission.
Guide 6
Live Resume and Showcase Cards
Shareable profile pages for students, tutors and providers — skills, reviews, jobs and a trusted request button.
Also useful
Related guides and services
Quick Help
Quick Help Guide Series
Five guides covering guided intake, senior support, NDIS client IT, device repair and trust and safety.
Support Desk
Support Desk Guide Series
Email-to-ticket, replies and attachments, convert to quote, ticket assignment and auto-refresh dashboards.
Software & AI
Software and AI for Small Business
Custom job boards, help boards, referral systems and admin dashboards built for local service businesses.
Ready to post a neighbour help request?
Post a local tech help request and let Your IT & Tech Mates match you with a trusted, approved local provider — no bidding, plain-English quotes only.