Scam safety support specialist
Suspicious message and scam triage
Stop, verify and protect accounts before taking further action or sharing sensitive information.
Authority pillar
Scam Safety and Account Recovery
Calm, safety-first guidance for suspicious messages, compromised accounts, remote-access scams and recovery steps.
Prepared byYour IT & Tech Mates content teamPlain-English customer guidance
Reviewed byTechnical support teamPractical service and safety review
Specialist roles and evidence paths
Different work is presented under the professional role responsible for that area. Images illustrate the professional role and do not identify a person, claimed qualification or named customer.
Account recovery support specialist
Account and device recovery
Password resets, MFA checks, session sign-out and evidence preservation for compromised accounts.
Cyber safety reviewer
Small-business cyber hygiene
Practical checks for updates, MFA, backups, staff access and suspicious activity, aligned with official Australian guidance.
Evidence standard: recommendations should explain the reported problem, checks performed, findings, options, customer approval, work completed and testing. Fictional or composite examples must be labelled clearly.