You were referred by someone who wants to help
You can look around first. Starting Quick Help does not mean paid work starts immediately; we check the request and explain the next step.
1. Send the linkUse a normal message: “I thought this might help you.”
2. They decideYour friend can read it first, ask a question, or start Quick Help.
3. We check itIf their job goes ahead, we check whether a 5% thank-you applies.
Only share with people who may genuinely need help. To be counted, they should start through your referral link before booking.
Your referral link has been kept
You came through a referral link. You stay in control, and paid work does not start until the next step is clear.
Example: a AUD 300.00 job could mean AUD 15.00 as a thank-you after we check it.
Thank-yous are not guaranteed. To be counted, the person should start through your referral link before booking.
Thank-you guideA thank-you of up to 5% may apply
Open this small guide only if you want example amounts. The person you refer still chooses whether to get help, and any thank-you is checked after a paid job is completed.
Example job amountPossible thank-you
AUD 100.00AUD 5.00
AUD 200.00AUD 10.00
AUD 300.00AUD 15.00
AUD 500.00AUD 25.00
AUD 1,000.00AUD 50.00
Keep it friendlyShare it as a helpful suggestion, not a sales pitch.
We check itIf they book and complete a paid job, we check whether a thank-you applies before confirming it.
No extra costThe referral thank-you does not add extra cost to the customer.
Example: a AUD 300.00 completed paid job could mean up to AUD 15.00 after we check it. It is not guaranteed and may not apply to discounted, cancelled, refunded, unpaid, repeat, fake, self-made or ineligible bookings. Simple sharing works best: “I thought this might help you.”
Fair sharingHow we keep referrals fair
You stay in control. Referrals are checked so the person who shared the link is only thanked when the rules allow it.
Do not refer yourselfA thank-you is for sending someone else to friendly tech help, not for your own booking.
One real request is enoughDo not create the same booking more than once or ask someone to submit fake details.
Only completed work can countA thank-you may not apply if the job is cancelled, refunded, unpaid, unsuitable or does not go ahead.
Use your link firstTo help us count it, the person should start through your referral link before booking.
No pressure: do not promise a guaranteed thank-you, create fake or repeat bookings, refer yourself, or pressure anyone to book.
If there is immediate danger, call emergency services first
For suspicious messages, account access, remote access requests, banking/code pressure or unsafe behaviour concerns, pause and contact support before taking the next step.
Provider opportunities
Check reviewed provider opportunities.
Use the existing board link after review. This does not create automatic matching or dispatch.
- StartBegin on the existing provider entry path.
- ServicesChoose the work you can safely support.
- VerificationPrepare review information without sharing private details publicly.
- AvailabilityKeep timing and service area realistic.
- ShowcaseUse permissioned proof and customer-safe examples.
- Work areaUse the existing reviewed board path only.
Next stepAsk a question
Provider-safe guardrail: this continuity layer only links existing provider pages. It does not start a separate work, account, payment or support process.
Provider opportunitiesCheck back or update availability
Understand empty work states without guessing.
When there are no provider opportunities showing, use the existing support and setup paths instead of assuming work has been assigned.
Empty-state guide
No opportunities showing yet. Check back later, update your availability, or ask support if the board looks wrong.
Update availability- Refresh availability
- Review your services
- Use support for unclear board access
Provider-safe note: this panel only clarifies status, trust and empty states on existing provider pages. It does not start a separate work, account, payment or support process.
Board review
Provider board states are ready for final.
The job board explains empty states, support fallback and next actions without implying automatic work assignment.
If no opportunities showRefresh availability
No matching, dispatch, payment or payout system is introduced.
Board recovery
Explain what to do when the board is empty or unclear.
The job board keeps providers from guessing: update availability, review services, or contact support.
If no work is showingAsk about the board
No matching, dispatch, booking or payout process is promised.
Board readability
Make provider opportunities easier to scan.
Job board guidance keeps card hierarchy, support fallback and next-step actions clearer on mobile.
If the board is quietUpdate availability
This does not create assignment, matching, dispatch or payout processs.
Approved work
Use the existing board path after review.
Board access stays controlled and human-reviewed. This layer does not create a new job board or matching system.
Start as a providerUse the existing provider entry path for interest, role fit and next steps.Services and skill fitKeep services plain-English, specific and manually reviewable.VerificationPrepare evidence for human review without exposing private identifiers.AvailabilitySet realistic service area, timing and contact expectations.
More provider paths
Provider profileReview public-safe profile basics and provider pathway guidance.Showcase readinessPrepare permissioned proof, examples and profile confidence.Approved work areaUse existing board access screens only when review allows it.Ask a questionAsk for help if a service, profile, verification or board step is unclear.
Team review guardrail: this guide reuses existing provider, service, support and board paths. It does not start a separate work, account, payment or support process.
Segment job board access
Providers
Your main board appears first, with other approved or relevant boards shown separately. Customers are not bundled into one generic board.
Your main board
Provider Board
Approved provider opportunities, requests for more info, fixed-fee jobs and quote-ready work.
Only approved providers or invited agencies can see private job details.
View other boardsRequest another boardApproved or relevant boards
Provider Board
Approved provider opportunities, requests for more info, fixed-fee jobs and quote-ready work.
PrimaryCampus Help Board
Campus support, student provider opportunities and partner referrals.
AvailableTechnician / Field Job Board
Assigned field jobs, dispatch updates, completion evidence and sign-off.
AvailableLarge Project / Team Board
Multi-step projects, team roles, milestones, files, tasks, customer updates and approvals.
AvailableQuick Help Board
Fast support requests, simple repair bookings, warranty claims and customer follow-up.
AvailableBefore you take part
Before you take part: opportunity, referral, provider, job-board, ambassador, invoice and payment pathways are designed to help people explore suitable work, introductions, customer support, referral, project, provider or service opportunities. They do not guarantee jobs, income, referrals, rewards, reviews, approvals, ongoing work, payment timing or customer outcomes. Participation does not automatically create an employment, contractor, agency, partnership or franchise relationship with thefixers.app or Your IT & Tech Mates unless a separate written agreement says so. Each person must only accept suitable tasks, use official payment and support pathways, follow safety and guidance rules, avoid overpromising, and meet any tax, legal, licensing, campus, age, consent or parent/guardian requirements that apply.
We will review the safety concern carefully
The team reviews the information, looks for the safest next step, and contacts you if more detail is needed. Keep screenshots or messages if safe.