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Stop, check, ask family rule

The Simple Family Rule: Stop, Check, Ask Before You Click

The best scam rule is simple enough to remember under pressure: stop, check, ask. It works for SMS links, family emergency messages, invoices, PayID, popups and remote access requests.

Plain-English scam safety for Australians. Check before you click, pay, share a code, or let someone control your device.

Stop. Check. Ask Your IT & Tech Mates.

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Comic-style scam safety hero image showing the family rule to stop, check and ask someone trusted before clicking, paying or replying.

Quick answer: stop, check, ask

Stop before you click, pay, reply, share a code or install an app. Check using a trusted method you choose. Ask someone you trust if the request feels urgent, strange or emotional.

This rule is useful because scams are designed to make people act before they think.

When the rule must apply

  • A message says a family member has a new number and needs urgent money.
  • A link says your parcel, toll, bank, myGov or account needs immediate action.
  • A buyer or seller asks for PayID upgrades, courier fees, deposits or screenshots.
  • A caller or popup asks to control your phone or computer.
  • An invoice has changed bank details or unusual urgency.

Make it easy to use

Put the rule on the fridge, in a family chat, or near the computer. Save the Scam Safety Hub as a bookmark. Give older family members permission to pause and ask without feeling embarrassed.

Use a family safety phrase for new-number money requests. Use a second-person check for business invoices.

What to say when someone pressures you

Say: I do not make payments or share codes under pressure. I will check and come back to you. A legitimate person can wait. A scammer often cannot.

Use the free checker before the next step

These free tools are a first check only. They are not a guarantee and they are not a substitute for professional advice, your bank, police, ReportCyber, IDCARE or a qualified specialist where needed.

Why does stop, check, ask work?

It breaks the scammer’s pressure pattern. Most scams rely on urgency, fear, secrecy or embarrassment.

Who should people ask?

Ask a trusted family member, friend, bank, official service, local tech helper or qualified professional depending on the situation.

What if the request is real and urgent?

A real urgent request should still be verifiable. Use a trusted phone number, official app or known contact method instead of the link or number in the suspicious message.

Not sure where to start?

Open the Scam Safety Hub and choose the checker that matches what happened: message, link, payment, remote access, family scam, marketplace scam, business email or recovery.