We have saved the details you sent. You do not need to submit the same request again.
You were referred by someone who wants to help
You can look around first. Starting Quick Help does not mean paid work starts immediately; we check the request and explain the next step.
1. Send the linkUse a normal message: “I thought this might help you.”
2. They decideYour friend can read it first, ask a question, or start Quick Help.
3. We check itIf their job goes ahead, we check whether a 5% thank-you applies.
Only share with people who may genuinely need help. To be counted, they should start through your referral link before booking.
Your referral link has been kept
You came through a referral link. You stay in control, and paid work does not start until the next step is clear.
Example: a AUD 300.00 job could mean AUD 15.00 as a thank-you after we check it.
Thank-yous are not guaranteed. To be counted, the person should start through your referral link before booking.
Thank-you guideSee what 5% can look like
Open this small guide only if you want example amounts. The person you refer still chooses whether to get help.
Example job amountPossible thank-you
AUD 100.00AUD 5.00
AUD 200.00AUD 10.00
AUD 300.00AUD 15.00
AUD 500.00AUD 25.00
AUD 1,000.00AUD 50.00
Keep it friendlyShare it as a helpful suggestion, not a sales pitch.
We check itIf the job goes ahead, we check the thank-you before confirming it.
No extra costThe referral thank-you does not add extra cost to the customer.
Example: a AUD 300.00 job could mean AUD 15.00 after we check it. It may not apply to cancelled, refunded, repeat, fake or self-made bookings. Simple sharing works best: “I thought this might help you.”
Fair sharingHow we keep referrals fair
You stay in control. Referrals are checked so the person who shared the link is only thanked when the rules allow it.
Do not refer yourselfA thank-you is for sending someone else to friendly tech help, not for your own booking.
One real request is enoughDo not create the same booking more than once or ask someone to submit fake details.
Only completed work can countA thank-you may not apply if the job is cancelled, refunded, unpaid, unsuitable or does not go ahead.
Use your link firstTo help us count it, the person should start through your referral link before booking.
No pressure: do not promise a guaranteed thank-you, create fake or repeat bookings, refer yourself, or pressure anyone to book.
If there is immediate danger, call emergency services first
For suspicious messages, account access, remote access requests, banking/code pressure or unsafe behaviour concerns, pause and contact support before taking the next step.
Referral accepted
Start Quick Help with your referral attached
Your referral stays attached so we can check the request properly. You still control what help and contact details you send.
Next best step: start the Quick Help request and describe the problem in your own words.
Your choice You decide what details to send.Private request We do not show your help details to the person who shared the link.Keep codes out Never send passwords, PINs or banking codes.
You stay in control: nothing is sent until you choose to submit the Quick Help form.
Keep the referral attached as you move into Quick Help
Use this handoff when someone referred you, then continue into the normal Quick Help request path with the referral details carried forward.
- Use the referral path when a friend, ambassador or campus helper sent you.
- The actual repair request still goes through Quick Help.
- Support can help if the referral code is missing or unclear.
Now continue into the existing Quick Help request
The referral handoff is complete. The next step is the normal Quick Help request form, not a new referral form.
1. Referral context is attached
2. Quick Help collects the issue details
3. Staff review the request
Referral details help staff understand where the request came from. The repair request itself still uses the existing Quick Help path.
Booking started
Your Quick Help request has started
Add the issue, contact details and safe notes. We use the minimum details needed for staff to review and contact you.
Next step: Finish the Quick Help request form.
Privacy and safety
Your referral stays attached for staff review, but your private request details are not shown back to the referrer from this flow.
Please do not enter passwords, PINs, banking codes or one-time login codes.
Referral kept tidy
We keep the referral code consistent and avoid creating another record if these details already exist. If you already accepted this referral, continue from the same link instead of starting again.
Reference: not supplied
Your link can stay connected without extra steps
When someone starts through your referral link, the existing referral details can stay attached to their Quick Help request. That helps the team check any possible thank-you fairly, without asking them to repeat the story.
Link openedThe request can keep the referral code.Help requestedThe customer chooses what details to send.Thank-you checkedOnly suitable completed work can count.
This improves trust and repeat sharing by making the path clearer. It does not promise a reward or create a new tracking system.
Keeps the referral connectedSo the thank-you can be checked if a suitable paid job goes ahead.
Helps link real workA clear request helps the team and providers understand the job faster.
What happens next
You askTell us what help you need.
We match carefullyA suitable helper follows up.
Your referrer may benefitIf the paid job qualifies, they may receive a 5% thank-you.
You stay in control. We do not need passwords, PINs, banking codes or one-time login codes.
What happens next
Referral attached
Referral not supplied
Referral not supplied
Tell us what you need
Use the next page to describe the help you need and how we can contact you.
Use the next page to describe the help you need and how we can contact you.
We check the request
A team checks your request before arranging next steps.
A team checks your request before arranging next steps.
Referral details are used to understand how you found us and keep the request connected safely. We do not show your private request details to the person who shared the link from this flow. Please do not enter passwords, banking codes, PINs or one-time login codes.
What happens next with your referral
Your referral details stay attached behind the scenes while the request follows the normal customer review path.
A team member checks the request, safety notes, referral or source context, and the best next step.
If anything is missing, we ask for it in the same request or support thread.
If a price, booking, invoice or support action is needed, we explain it before work proceeds.
No paid work starts until the scope, price or next step has been confirmed where required.
When finished, the request can show completion, receipt, warranty or follow-up information where available.
Please do not send passwords, banking codes, PINs or one-time login codes. We will ask for safe details only.
Other options
Referral accepted, booking still needs the issue details
Referral context helps staff understand how you arrived. The repair request still needs your device or issue details before staff can review it.
Good next step
- Check the referral looks right.
- Start Quick Help with that context attached.
- Track the order after submission.
Use existing paths
This guidance keeps your existing request, referral or provider path together instead of starting a repeat path.
We received your request
The team will review it, check the safest next step, and contact you if more information is needed. Keep your job reference handy if one was shown.
We will review the safety concern carefully
The team checks the information, looks for the safest next step, and contacts you if more detail is needed. Keep screenshots or messages if safe.