Use this form when you want us to review a new tech help request
Tell us what happened once. A team member checks the request before any paid work, booking or provider step is arranged.
- Do not use this form for passwords, PINs or one-time login codes.
- Use tracking if you already have a request number.
- Use referred booking if someone sent you here through a referral.
Get help
Tell us what happened in three simple steps
Describe the issue, add your contact details, then check before sending. Staff review your request before paid work starts.
TheFixers is the customer entry point for local technology help. Your IT & Tech Mates helps review, coordinate and deliver requests safely.
You only need to start one request. Staff keep the right Quick Help, referral or support context attached behind the scenes.
- A real person reviews the request before work starts.
- No automatic provider assignment is made from this page.
- No paid work starts until the next step is confirmed.
- Do not share passwords, banking codes, PINs or one-time codes.
What our trust notes mean
Reviews, referral proof, warranty notes and provider trust signals are shown only after staff have evidence to support them.
- Trust claims are shown only when there is recorded evidence.
- Referral proof never exposes private customer or referrer details.
- Warranty wording only appears when the scope and support path are clear.
- Provider signals help staff and customers understand readiness; they do not create automatic assignment or price competition.
Please do not share passwords, banking codes, PINs or one-time codes in any request.
Three simple steps
Send the right details without the guesswork
Your progress
Step 1 of 5
You can go slowly. Nothing is sent until you press Send my order.
Leave and come back
Your answers can stay on this device
If you stop halfway, this page can remember your typed answers on this device only.
We do not save payment details here. Do not type passwords or banking codes.
Referral attached
Your referral will stay with this request
Referral details attached
Staff can see this request came from a referral. Your private request details are not shown back to the person who referred you from this flow.
Your referral privacy
Referral details stay attached for staff review. Your contact details are used for your request, not shown back to the person who referred you.
- We do not ask for passwords, PINs, banking codes or one-time login codes.
- We do not show your private request details to the referrer from this flow.
- Staff should only use the minimum details needed to review and contact you safely.
Booking started
Your referral details are attached
Finish the Quick Help request. Staff will review it before arranging next steps. Your request details are not shown back to the referrer from this flow.
Do not enter passwords, PINs, banking codes or one-time login codes.
Good to know
Nothing scary happens here
- You are not paying yet.
- We check your order first.
- We explain the price before paid work starts.
- You can call us if you get stuck.
- Pay only through our secure system.
If you paused the form, use one clear next step
Finish the Quick Help request when you are ready. If you already submitted it, track the request instead of creating a duplicate.
- Finish this request if nothing has been sent.
- Track your order if you already received a reference.
- Ask support if you are unsure.
This guidance keeps your existing request, referral or provider path together instead of starting a duplicate path.