Your IT & Tech MatesCheck repair statusCall 0452 323 571
Your IT & Tech Mates Help Desk

What do you need help with today?

Send a tech request in under 60 seconds.

We’ll lodge it, review it, and give you a way to track progress online.
Quick Help Your IT Mate 🤖

Choose the closest help type, send your details, and track the request online. No payment is required to get started.

Send a requestChoose a help path and lodge a request in under 60 seconds. You can track progress online after sending. Track an existing requestAlready sent a request? View your job, quote, invoice, pickup receipt or warranty details. Refer someoneKnow someone who needs tech help? Share a referral link without interrupting your request.
How it works
  1. Send your request
  2. We lodge it
  3. You can track progress
  4. Quote, repair, invoice and warranty if needed

What do you need help with?

Tap the closest option. We’ll open a short request form and lodge it for review.
Optional: get a guide while you wait

If you want extra guidance, Your IT Mate can suggest the best help path, prepare clearer notes and give a general guide. Sending the request is still the fastest way to get started.

Your IT Mate only checks this when you press the button.

Optional price guide

Already sent enough details? You can skip this and lodge the request now, or ask for a rough guide first.

This is not an official quote. A technician will confirm the final quote before any repair work starts.

Initial estimate range

Checking estimate...

A technician will confirm the final quote before repair work starts.

This is an initial estimate only, not an official quote. No repair work starts until you approve the official technician quote.

Send your request

This takes about 60 seconds. Once submitted, your request is lodged with Your IT & Tech Mates and you can track progress online.

Your request will be lodged and trackable after sending. No payment is required to send a request. Please do not enter passwords, PINs, banking codes or one-time verification codes.

Your contact details

Add the best details for follow-up. You do not need to call to confirm we received it.

Optional. Helpful for onsite bookings and quote/invoice details.
Once you press Send request, we’ll lodge it and give you a way to track progress from My Job.
Optional details that can help us review faster

Device details optional

For laptop, phone, tablet, PC, printer or device repairs. Never enter banking, email, Apple ID, Google, Microsoft or one-time verification codes.

Device/unit details

Add each different make/model separately. Use Quantity if you have more than one of the same device.
Only used by the technician to unlock the device for testing. Leave blank if not needed.
Tell us what you are leaving with the device.
Water/liquid damage selected: a $79 cleaning and safety assessment fee applies before we assess the device. This helps reduce the risk of short circuit damage during inspection.
This acknowledgement will appear on the invoice/intake notes for the technician and customer record.

You selected visible physical damage. Tick what you can see. It is okay to leave this blank.

These notes help avoid confusion about damage or faults that were already there before service.
Helps us prioritise business outages and onsite jobs.
Helpful when you are organising support for someone else.

Quick optional questions

Smart issue helper

Use quick taps or type naturally. Your IT Mate can turn messy notes into a clear request before you send it.

Please do not enter passwords, device PINs, banking codes, one-time login codes, card details or ID documents.
Optional: use Your IT Mate to check missing details or create a clearer summary before sending.

Clear request summary

Your IT Mate will prepare a clearer summary here.

Translating into clear tech notes... 0s
Please keep this page open. Your IT Mate is making the wording clearer for the technician.
Upload one photo or screenshot if it helps. JPG, PNG, WEBP or GIF. Max 8 MB. Please do not upload passwords, banking codes, login codes, card details, ID documents, medical documents or other private files.
Selected image preview
Sending your request... 0s
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This agreement is recorded with the request for service history, quote, invoice and warranty record keeping.
When you send this request, it will be lodged with Your IT & Tech Mates. You can track your request, quote, invoice or warranty from My Job.
Choose a help path to start. Calling is only needed if the matter is urgent right now.
Please do not send passwords, banking codes, login codes or card details.
Refer someone Know someone who needs tech help?

Share Your IT & Tech Mates with a friend, family member or customer. Your own tech request stays separate.

Open referral page
Request lodged
Job number: QH-PENDING

Your request has been lodged

Thanks — we’ve received your request. You can track progress online from My Job.

Track my request Refer someone else Urgent? Call 0452 323 571
Your request is lodged. We review the details before confirming any quote, repair advice, price or booking time.

Add another message

Need to add something else? Send it here and it will attach to the same lodged request.

Attach one more photo if needed. Max 8 MB. Please do not upload passwords, banking codes, login codes, card details, ID documents, medical documents or other private files.
Selected follow-up image preview
Uploading photo... 0s
Please keep this page open while the photo uploads.
Chat ended. Thank you — Your IT & Tech Mates has your request lodged. Please keep your job number for tracking.

Chat thread

Your technician is online A technician will be ready to assist when a reply is available.
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Need urgent help?Sending a request is the best way to lodge and track your job. If something is urgent right now, you can still call 0452 323 571.