Funnel everything to one inbox
Route website forms, Facebook leads and email enquiries to one email address you check regularly. That is the one inbox rule.
📋 Tradie Admin Guide
How to Stop Losing Leads From Facebook, SMS and Website Forms
The problem
Why leads go cold when they come from multiple channels
A Facebook message sits unread. An SMS gets buried under other threads. A website form goes to an email inbox that is not checked until evening. The customer rings a competitor who replied faster.
The fix
One place for all your enquiries
Set up SMS notifications
Some tools can send you an SMS when a new form enquiry arrives. That catches it while you are on site.
Create a daily check habit
Check the one inbox at set times: morning, after lunch, end of day. Consistent timing is more reliable than checking constantly.
Use a lead tracker
Move each new enquiry into a lead tracker with a status and next action. Stop relying on memory and inboxes as your CRM.
Common questions
Frequently asked questions
Leads arriving in different channels with no central follow-up habit. Each channel needs to feed into one place.
Yes, and quickly. Facebook and Instagram message enquiries go cold faster than email because the customer is browsing and may not remember messaging you.
Yes. Tools like Zapier, Make or basic CRM integrations can route leads from forms, Facebook, SMS and email into one place.
Same day during business hours is a good target. Within one hour for urgent enquiries is even better.
Only once the volume justifies it. Start with a simple lead tracker and a daily check habit first.
Related links
Helpful next steps
Industry page
Missed Call Text Message System
Set up a simple missed-call reply.
Industry page
Tradie Website Lead Capture
Turn website visitors into enquiries.
Service
AI Customer Enquiry Assistant
Organise and reply to enquiries from multiple channels.
Tool
Missed Call Reply Template Generator
Generate a missed-call SMS template.
Tradie admin cluster
More help for small trade businesses
Hub
Tradie Business Systems Hub
Start here for missed calls, quote follow-up, job notes and simple admin systems.
Guides
Tradie Admin Guides
Plain-English guides for AI, CRM, lead tracking, job notes and safer automation.
Tools
Free Tradie Tools
Use quick checkers and template generators before changing your workflow.
Case studies
Tradie Systems Case Studies
See practical examples for plumbers, electricians, builders, cleaners and landscapers.
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Related support
Core services that support tradie systems
These tradie pages connect back to our main small-business services, so you can move from one admin problem to the right practical support.