Stop before clicking or paying.
Check suspicious messages, links and remote-access requests before taking the next action.
Open scam-safety toolsFree local resources · Melbourne North
Technology resources for families, seniors, community groups and small businesses.
Use these practical tools and guides to check a suspicious message, prepare a device for support, understand a technology problem or share safer digital guidance with someone in your community.
Start with the situation you are facing.
The resources are written in plain English and designed to help people choose a safe next step. They do not replace hands-on diagnosis, emergency services, financial institutions or official government advice.
Home devices and Wi-Fi.
Prepare school devices, understand charging faults and work out whether the NBN, router or one device is causing a problem.
Open family technology guidancePatient support and safer choices.
Use a preparation checklist for phone, tablet, account, scam and accessibility support.
Open senior support checklistRepair, replace or inspect first?
Compare device age, condition, repair cost and suitability without pretending an online result is a confirmed diagnosis.
Open repair-or-replace toolPractical systems and cyber safety.
Explore plain-English guidance for devices, Microsoft 365, workflows, websites, AI tools and basic cyber hygiene.
Open business technology guidanceShare a useful local resource.
Libraries, neighbourhood houses, senior groups, schools and support organisations can link to these resources or request a plain-English session.
Open the outreach kitHow to use these resources safely.
Choose the closest problem
Start with the tool or guide that matches the real situation.
Do not enter secrets
Never provide passwords, PINs, banking codes or identity-document numbers.
Pause when risk is high
Stop using swollen, smoking, wet or unusually hot devices and seek suitable help.
Confirm paid work
Scope, availability and pricing must be confirmed before paid work begins.
Community-use permission: organisations may link to these public pages and print a page for non-commercial community education, provided the wording, safety warnings and Your IT & Tech Mates attribution remain intact. Contact us before adapting or co-branding the material.