Stop
Do not keep patching the same admin, quote, booking or customer follow-up problem if it keeps costing time or leads.
📣 Marketing Customer journey · Builds A0000302–A0000314
Marketing Customer journey Guides
Guided help format
Start here: what to do before you decide
This guide is organised for quick decisions, safer checks and clearer next steps.
Quick answer
Seven plain-English guides to the Your IT & Tech Mates marketing funnel — share kits, landing cards, enquiry intake, follow-up, outcome tracking, proof requests and closed-loop QA.
Risk levelLow
Use the guide to choose the right next step and avoid spending time or money in the wrong place.
Best first stepCollect details
Keep the model, symptom, photos, error messages and timing together before asking for help.
Local helpMelbourne North
Use this guide first, then choose Quick Help or the most relevant local service page.
Try
Map the current process, note where work is lost or delayed, and identify the one step that would save the most time.
Send
Send the workflow problem through Quick Help so it can be reviewd before building or changing a system.
Choose the right next step
Choose the step that solves the real problem first, then avoid adding extra tools, bookings or work until the next action is clear.
Before you book
- What changed before the problem started
- Device model, account, system or service involved
- Photos, screenshots, error messages or examples
- Whether files, study, work or customer enquiries are affected
Helpful next pages
Seven plain-English guides to the Your IT & Tech Mates customer journey. From share kits and landing cards to closed-loop QA — each post explains a feature in plain English for customers, providers and campus helpers.
📣 Post 1 · Builds A0000302–A0000304
How Share Kits and Landing Cards Help You Promote Tech Help Clearly
Turn a profile, service or proof page into one clear link. No marketplace, no price race.
📋 Post 2 · Builds A0000308 & A0000314
How Customer journey Enquiry Intake Captures Real Interest Without Pressure
Turn landing card visits into manual lead notes — no auto-booking, no payment on the form.
📨 Post 3 · Builds A0000305 & A0000309
How Manual Follow-Up and Offer Packs Turn Enquiries Into Clear Next Steps
Copy-ready response packs for professional follow-up — still human, still manual.
📊 Post 4 · Builds A0000307 & A0000310
How Outcome Tracking and Conversion Safety Keep the Customer journey Honest
Record what actually happened — contacted, completed, referred or closed — with approval before stronger public claims.
✅ Post 5 · Builds A0000311 & A0000314
How Proof and Testimonial Requests Build Trust Safely
Ask for feedback politely after completed work. Permission and approval before any public use.
🔄 Post 6 · Builds A0000312 & A0000314
How Repeat Share and Referral Prompts Create a Local Growth Loop
Turn approved proof into the next manual share or referral ask — no spam, no auto-send.
🔍 Post 7 · Builds A0000313 & A0000314
How Closed-Loop QA Keeps the Marketing Customer journey Reliable
Run the install QA checklist before launch so every customer journey step connects without breaking.