Quick Help HubAmbassador Network
Refer a Friend

You were referred by someone who wants to help

You can look around first. Starting Quick Help does not mean paid work starts immediately; we check the request and explain the next step.

1. Send the linkUse a normal message: “I thought this might help you.”
2. They decideYour friend can read it first, ask a question, or start Quick Help.
3. We check itIf their job goes ahead, we check whether a 5% thank-you applies.
Only share with people who may genuinely need help. To be counted, they should start through your referral link before booking.
Referral thank-you

Your referral link has been kept

You came through a referral link. You stay in control, and paid work does not start until the next step is clear.

Example: a AUD 300.00 job could mean AUD 15.00 as a thank-you after we check it.

Thank-yous are not guaranteed. To be counted, the person should start through your referral link before booking.

Thank-you guide

See what 5% can look like

Open this small guide only if you want example amounts. The person you refer still chooses whether to get help.

Example job amountPossible thank-you
AUD 100.00AUD 5.00
AUD 200.00AUD 10.00
AUD 300.00AUD 15.00
AUD 500.00AUD 25.00
AUD 1,000.00AUD 50.00
Keep it friendlyShare it as a helpful suggestion, not a sales pitch.
We check itIf the job goes ahead, we check the thank-you before confirming it.
No extra costThe referral thank-you does not add extra cost to the customer.
Example: a AUD 300.00 job could mean AUD 15.00 after we check it. It may not apply to cancelled, refunded, repeat, fake or self-made bookings. Simple sharing works best: “I thought this might help you.”
Fair sharing

How we keep referrals fair

You stay in control. Referrals are checked so the person who shared the link is only thanked when the rules allow it.

Do not refer yourselfA thank-you is for sending someone else to friendly tech help, not for your own booking.
One real request is enoughDo not create the same booking more than once or ask someone to submit fake details.
Only completed work can countA thank-you may not apply if the job is cancelled, refunded, unpaid, unsuitable or does not go ahead.
Use your link firstTo help us count it, the person should start through your referral link before booking.
No pressure: do not promise a guaranteed thank-you, create fake or repeat bookings, refer yourself, or pressure anyone to book.
Urgent support

If there is immediate danger, call emergency services first

For suspicious messages, account access, remote access requests, banking/code pressure or unsafe behaviour concerns, pause and contact support before taking the next step.

student referral mobile entry

Start with the existing referral path, then choose the safest next step.

This is a mobile discovery layer only. It helps students, families and campus support pages use the current referral, Campus Help, student and support links without creating a second referral system.

trust and share polish

Share the safe path, not extra private details.

A referral should help someone find the right existing link. It should not promise a job, a student match, payment, availability or a fixed outcome.

Student referral

Book trusted tech or learning support.

You were referred by Quick Help Ambassador. Choose campus help, tutoring support or neighbourhood tech help.

Campus

Student tutoring / learning support

Book help for study setup, learning support, tech setup, assignment planning guidance or exam prep support. Academic integrity rules apply.

Neighbourhood

Home and family tech help

Request help for printers, Wi-Fi, devices, scam safety, seniors support and small business IT.

Safety rule

Ambassadors refer. Providers perform.

Ambassadors can connect you to Quick Help. Jobs are handled by reviewed providers. Certificates unlock job types.

Invite a friend

Know someone else who needs help?

Use this same referral page or ask your ambassador to send their link.

Refer a friend

confirmation polish

After a referral, choose the safest existing next step.

If the person wants help now, use Campus Help or Quick Help. If they only need guidance, use support. This keeps one clear path instead of creating repeat requests.

link consistency polish

Every referral action stays on an existing checked link.

This controlled stage links only to current referral, student, campus support page and support pages. It does not add another referral system, matching path or support queue.

loop closure

Student referral mobile loop closure check

The referral loop is ready when a person can discover, share, join, accept, check support and move to campus help without leaving the existing safe pathway.

final journey map

Student referral mobile journey map

This closes the safe mobile referral discovery path by linking only to existing referral, student, campus and support links. It keeps people on the current checked pathway instead of asking them to start again somewhere else.

Safe handoff

Keep referrals simple and safe.

If the person needs help now, use Campus Help or Quick Help. If they are unsure, worried about privacy or already have a request open, use support before starting another path.

Safe referral guide

Student referral has a clear safe next step.

Use the existing referral, student help, campus support page and support pages. Choose the safest next step and keep private details out of the referral.

Share safelyUse the current share page and avoid private details.Accept when readyLet the person choose what they want to share.Ask a questionUse support for sensitive or unclear referrals.

final journey map

Final referral loop map before provider UX starts.

Every action below points to an existing checked page. This closes the student referral mobile loop without adding a new system, queue, matching system, payment path or provider process.

Referral homeStart from the existing referral landing pageShare referralUse the current referral share pageJoin referral pathContinue through the existing referral join pathAccept referralLet the referred person choose their next stepStudent referral guideUse the existing student referral guideCampus HelpUse the current campus help entryPost campus helpUse the current campus help formStudent joinContinue through the existing student pathCampus support pagesCheck safe support page boundariesSupportAsk a question before sharing sensitive or unclear details