Refer a Friend

You were referred by someone who wants to help

You can look around first. Starting Quick Help does not mean paid work starts immediately; we check the request and explain the next step.

1. Send the linkUse a normal message: “I thought this might help you.”

2. They decideYour friend can read it first, ask a question, or start Quick Help.

3. We check itIf their job goes ahead, we check whether a 5% thank-you applies.

Get Tech Help Call us Learn about referrals

Only share with people who may genuinely need help. To be counted, they should start through your referral link before booking.

Referral thank-you

Your referral link has been kept

You came through a referral link. You stay in control, and paid work does not start until the next step is clear.

Example: a AUD 300.00 job could mean AUD 15.00 as a thank-you after we check it.

Thank-yous are not guaranteed. To be counted, the person should start through your referral link before booking.

Thank-you guide

A thank-you of up to 5% may apply

Open this small guide only if you want example amounts. The person you refer still chooses whether to get help, and any thank-you is checked after a paid job is completed.

Example job amountPossible thank-you

AUD 100.00AUD 5.00

AUD 200.00AUD 10.00

AUD 300.00AUD 15.00

AUD 500.00AUD 25.00

AUD 1,000.00AUD 50.00

Keep it friendlyShare it as a helpful suggestion, not a sales pitch.

We check itIf they book and complete a paid job, we check whether a thank-you applies before confirming it.

No extra costThe referral thank-you does not add extra cost to the customer.

Example: a AUD 300.00 completed paid job could mean up to AUD 15.00 after we check it. It is not guaranteed and may not apply to discounted, cancelled, refunded, unpaid, repeat, fake, self-made or ineligible bookings. Simple sharing works best: “I thought this might help you.”

Fair sharing

How we keep referrals fair

You stay in control. Referrals are checked so the person who shared the link is only thanked when the rules allow it.

Do not refer yourselfA thank-you is for sending someone else to friendly tech help, not for your own booking.

One real request is enoughDo not create the same booking more than once or ask someone to submit fake details.

Only completed work can countA thank-you may not apply if the job is cancelled, refunded, unpaid, unsuitable or does not go ahead.

Use your link firstTo help us count it, the person should start through your referral link before booking.

No pressure: do not promise a guaranteed thank-you, create fake or repeat bookings, refer yourself, or pressure anyone to book.

Urgent support

If there is immediate danger, call emergency services first

For suspicious messages, account access, remote access requests, banking/code pressure or unsafe behaviour concerns, pause and contact support before taking the next step.

Ask a question to check it Worried About a Scam?Report a safety concern

validation polish

Check the referral details before you send them.

On mobile, keep the referral small and permission based. Use the existing form and only include details the person is comfortable sharing.

Name, contact and a short help summary are enough to start.
Do not include passwords, banking codes, recovery codes, medical details or private files.
If details are sensitive or unclear, use support before submitting another referral.

Use existing referral share Ask a question first

form safety polish

Keep the referral form light, clear and permission based.

Use the existing referral form only for details the person is comfortable sharing. A referral is an introduction to help, not a promise of work, payment, speed, availability or outcome.

Start with name, contact and a short reason for the referral.
Do not ask for passwords, banking codes, medical details or private files.
Use support first when the request is urgent, sensitive, unclear or already in progress.

Use existing join form Ask a question first

student referral mobile entry

Start with the existing referral path, then choose the safest next step.

This is a mobile discovery layer only. It helps students, families and campus support pages use the current referral, Campus Help, student and support links without creating a second referral system.

Share a referralUse the approved share link and let the other person choose.Student referralUse the current student-friendly handoff for campus referrals.Not sure?Ask a question before collecting private details or starting a second request.

Student pathwayCampus helpEmployability proof

Join the student pathway.

University and TAFE students can register interest for practical campus, community, referral, support, support, marketing and project work when their course or skill area matches the type of help they want to offer. The app helps keep work clear through guidance, Team Up, job boards, skill tags, customer updates, official payment links, reviews and live resume proof.

Request student access Start as campus ambassador Ask for guidance

Campus mobile bridge

Start small, then use the existing student pathway.

Students can begin from Campus Help, then move to missions, skill tags, page and Live Resume without a new student system.

Campus Help Start here Campus missions Live Resume

Start with the safest student step on mobile.

Pick a current pathway, ask before unclear work and use the existing student access link. This keeps onboarding simple without adding another account, password or student-skill system.

Choose volunteer practice, ambassador, guidance or skill tags.
Use official student access and guidance links.
Do not promise paid work, private access or resume proof before review.

Use student pathway Ask a question first

Guided student start

Choose one student support page path, see the proof you can build, then continue.

This guided start keeps the first step simple. Choose volunteer practice, resume proof, soft-skill practice, or a paid-work review request when you are ready.

VolunteerI want volunteer campus practiceStart with clearly tagged student-to-student help and build safe resume proof.Builds communication, organisation, customer care and tech confidence.Resume builderI want proof for my resumeChoose a mission that maps to job families and soft skills you can explain later.Shows Volunteer-tagged proof separately from paid job proof.PracticeI want study and soft-skill missionsPractise planning, communication, teamwork, management and digital business tools.Creates proof for admin, communication, planning and project support roles.Review firstI might be ready for paid workUse your campus proof to ask for team review for paid work when ready.Paid readiness is checked by our team and never approved automatically from Volunteer work.

My pathCampus support page

My tagVolunteer proof stays labelled

My skill proofTech + soft skills

My next stepReview before paid work

What happens next?

Pick a path, complete or request a safe campus mission, then turn the activity into Volunteer-tagged resume proof. Paid work stays separate and is checked first.

Start volunteer help Open resume proof Share support page card

Start Proof

How we check student requests

We look for a clear link between your course, practical experience and the help you want to offer.

Technical and digital courses

IT, computer science, cybersecurity, data, systemering, networking, software, web, UX and digital media can suit carefully selected technical, content or setup tasks.

Business and creative courses

Business, management, marketing, accounting, design, communications and media can suit coordination, content, admin, ambassador and small business support tasks.

Education, community and support courses

Education, health, community services, accessibility, aged-care and social support courses can suit tutoring-style support, patient tech help and guided digital confidence tasks where the work is safe and suitable.

Good to know: sending a request does not automatically open paid work. We check course fit, skills, location, privacy-safe evidence and task type before access is opened.

How we review student evidence

We only ask for enough information to check whether the student pathway is suitable. Evidence helps TheFixers.APP review current study status, institution, course area, skill fit, location and safe task type. It does not guarantee approval or work.

Evidence is used only to help review current study status, institution, course area, skill fit, location suitability and suitable pathway.
Students may cover unnecessary private details before sharing evidence. TheFixers.APP does not need USI, student number, date of birth, banking, login, password, PIN, one-time code or private account details.
Evidence is checked by our team by TheFixers.APP. Submitting evidence does not guarantee approval, access or paid work.
Team review should record what type of evidence was checked, not sensitive identifier values from the evidence.
If evidence includes unnecessary private details, ask the student to resend a privacy-safe version or record only that private details were not stored.

Privacy rule: collect the minimum needed, cover unnecessary private details, review manually, and keep access pathway-limited.

Safe task categories first.

Students should start with lower-risk work that matches their approved pathway, confidence and supervision level. Approval for one pathway is not approval for every tech job.

Good launch categories

Website content help
Basic setup guidance
Support tasks
Ambassador and community tasks
Supervised remote help
Documentation and follow-up notes

Restricted until extra review

Passwords, PINs, one-time login codes, banking codes or remote-access approvals
Banking, payment systems or informal payment handling
Customer email accounts or private account access
Sensitive business systems or confidential data stores
High-risk cybersecurity incidents, breach response or scam recovery decisions
Unsupervised visits involving vulnerable customers or unclear safety risk
Broad approval for all tech jobs, all customer jobs or all provider work

Boundary rule

Team approval must name the pathway and suitable task category. Students must not handle passwords, banking codes, sensitive accounts, high-risk cyber incidents or unsupervised vulnerable-customer visits unless separately reviewed.

Getting started: low-risk first, pathway-limited, supervised where needed, and escalated when safety, privacy, payment or customer vulnerability is unclear.

Before your first student job

Approved students should start with clear, lower-risk work that matches their approved pathway. The safest first-job rule is simple: use normal words, do not overpromise, pause when unsure, and escalate anything involving safety, privacy, payment, customer vulnerability or sensitive account access.

How to work

Start with approved lower-risk task categories only. First jobs should match the student's approved pathway, confidence and supervision level.
Use normal words with customers. Explain what you can check, what you cannot promise, and what happens next.
Do not pretend to know. If the work is unclear, risky or outside your approved pathway, pause and ask TheFixers.APP for help.
Never ask for passwords, PINs, one-time login codes, banking codes, remote-access approvals or private account information.

When to stop and ask

Escalate safety, payment, privacy, vulnerable-customer, provider concern or account-access issues before continuing.
Keep notes factual and customer-safe. Record what happened, what was checked, what was escalated and what the next step is.
Use official support, booking and payment pathways only. Do not move customers into informal side arrangements.
Treat the first job as a supervised learning step. Good judgement is knowing when to stop and ask for support.

Readiness rule

Students should not be matched to broad, unsupervised or sensitive work just because they are approved for one pathway. First jobs stay low-risk, pathway-limited and supported.

Safety reminder: ask for help early, do not guess, do not request private credentials or codes, and escalate privacy, payment or safety concerns before continuing.

When a reviewed student support page may assist

For suitable lower-risk work, TheFixers.APP may involve a reviewed student support page. Student support pages are checked by our team before access, matched only to approved pathway categories, and expected to pause and escalate if the task becomes sensitive, unsafe or unclear.

Reviewed first

Student support pages are not given access automatically. Course fit, skill fit, privacy-safe evidence, location and task suitability are reviewed before limited access.

Matched carefully

Students are considered only for suitable task types such as practical support, website content, setup guidance, support, ambassador/community or supervised remote help.

TheFixers.APP remains here

If a customer is unsure, concerned, unsafe or confused about next steps, TheFixers.APP remains the support and escalation pathway.

Customer expectation rules

Some lower-risk tasks may be supported by reviewed student support pages when the task fits their approved pathway.
Student support pages are checked by our team before access and are not matched automatically just because they register interest.
Student support pages are matched only to suitable task types, approved pathways and safe task categories.
Students may help with practical support, website content, setup guidance, support tasks, ambassador/community tasks or supervised remote help when suitable.
Students are not presented as senior technicians, broad providers or all-purpose technical experts.
TheFixers.APP remains the support pathway if the customer is unsure, concerned, unsafe, confused about next steps or needs escalation.
Students must not ask for passwords, PINs, one-time login codes, banking codes, remote-access approvals or private account information.
If a task becomes sensitive, risky or outside the approved pathway, it should pause and escalate rather than continue informally.

Trust and safety: describe reviewed student support pages honestly, do not imply senior technician status, and keep support, safety, privacy and payment concerns on official TheFixers.APP pathways.

When a student support page should pause and escalate

Student support pages should only continue when the task is inside their approved pathway, low-risk enough for their approval level, and clear enough to explain in normal words. If the work becomes sensitive, unsafe, unclear or outside the approved category, the student should pause and escalate to TheFixers.APP before continuing.

Approved pathway only

Students must not continue beyond the pathway or safe task category chosen by admin. Suggested pathways are guidance only and are not supervision approval.

Pause before sensitive access

Passwords, codes, banking, payment systems, email accounts, remote-access approvals, private accounts and sensitive business systems must be escalated rather than handled informally.

TheFixers.APP escalation path

Safety, privacy, payment, vulnerable-customer, provider concern, scam pressure or unclear task suitability should move back to official TheFixers.APP support and review pathways.

Escalation triggers

Task is outside the student's approved pathway or approved safe task category.
Customer asks the student to handle passwords, PINs, one-time login codes, banking codes, remote-access approvals or private account information.
The task involves a sensitive business system, payment account, email account, banking/payment system or private customer account.
The customer seems unsafe, distressed, vulnerable, pressured by a scammer, or unsure whether they should continue.
The job turns into high-risk cybersecurity, fraud, account recovery, data-loss, identity, legal, medical, financial or emergency advice.
The student is unsure, cannot explain the next step in normal words, or feels they may need to guess.
The customer asks for side arrangements, cash/payment changes, off-platform work, or contact outside official TheFixers.APP pathways.
The student is asked to visit or continue with an unsupervised vulnerable-customer situation that was not separately reviewed.

Supervision levels

Self-guided lower-risk task inside approved pathway(self-guided lower-risk help)
Check-in required before continuing(check-in required)
TheFixers.APP supervision or review required(supervision required)
Pause and escalate before any further work(pause and ask for help)

When to ask for help: when unsure, sensitive, unsafe, outside pathway or involving vulnerable customers, pause first and ask TheFixers.APP before continuing. This is guidance only; access stays reviewed by the team before work is opened.

How we decide what work is suitable

We only show students for work that fits their course, skills, location, evidence and safe task type. Suggested pathways are guidance only and do not open access by themselves.

Course and skill fit

We check that the task matches what you study, what you can safely do, and the support level needed.

Suitable task areas

Early student work is kept to selected lower-risk tasks, with help from TheFixers.APP team when something is unclear.

Private until checked

Your profile and proof are not shown for customer work until the right pathway has been reviewed.

What happens after you submit

We keep the next step clear and avoid promising approval, paid work or broad task access before your request has been checked.

Pending review

Thanks for registering interest. Your application is waiting for team review. This means TheFixers.APP still needs to check course fit, privacy-safe evidence, skill area, location and suitable task type before any work can be matched.

Next step: Wait for TheFixers.APP to review the details, or provide more information if the team asks for it.

Needs more information

We may need a little more information before we can decide. This is not a rejection. It may simply mean the course, evidence, location, availability or preferred task type is not clear enough yet.

Student status checked

Your study evidence may have been checked, but this does not mean you are given access for work yet. TheFixers.APP still needs to confirm the suitable pathway and task boundary.

Approved for limited tasks

You may be considered only for the approved pathways or safe task categories TheFixers.APP has selected. This is limited access, not broad approval for every tech job.

Declined for now

This application is not suitable right now. That may be because the course fit, task type, location, timing, evidence or safety boundary does not match the current student pathway. It does not mean you can never apply again.

Paused

Your application or access is on hold. This may happen because timing, task suitability, safety review, location, availability or follow-up information needs another check.

Good to know: if we need more details, we will ask only for privacy-safe information that helps confirm course, evidence, skill, location or task suitability.

Student-to-student help

Start small on your campus.

Students can help other students on the same campus first. Volunteer practice is clearly marked with a Volunteer tag, so paid work and community practice stay separate.

VolunteerStart with campus volunteer helpHelp another student with a small, safe request on the same campus so you can build confidence and proof for your resume.Start this path Resume proof

VolunteerBuild resume proof firstUse clearly marked volunteer practice, thank-you notes, skill tags and outcomes as examples before paid work is considered.Start this path Resume proof

Paid pathwayI am ready for paid workAsk for team review when you are ready for paid local tech help. Paid work is separate from volunteer-tagged campus practice.Start this path Resume proof

Volunteer-tagged tasks are optional and are for campus practice, confidence and resume proof. They are not a required unpaid step before paid work.

Level up safely

Build skills, proof and confidence before paid work.

Campus peer help should feel motivating without pressure. Students can start with clearly tagged Volunteer practice, learn across tech and business skills, then use the existing resume proof view when they are ready to show progress.

1Campus starterChoose a campus, select safe skill areas and ask for board access.

2Peer support pageComplete a small Volunteer-tagged student-to-student help task.

3Reliable support pageCollect thank-you notes, follow-up proof and safe outcome notes.

4Resume readyShow campus support page skill tags and resume proof from checked activity.

5Paid pathway reviewAsk for team review before any paid local tech help is considered.

Tech supportWi-Fi, laptop setup, printing, email/login, software, phone setup and scam safety.

Business skillsCommunication, follow-up, customer care, clear notes, privacy and reliability.

Digital skillsMicrosoft 365, Google Workspace, Canva, websites, AI tools and safe online forms.

Open student resume proof Share campus support page link

Resume proof uses the existing profile skill tag view. It does not approve skills, publish private details, guarantee paid work or create a new resume system.

Mission feed

Pick a useful campus mission, then turn it into proof.

The feed mixes real peer-help jobs with practice and resume-builder missions. Every mission links to a relevant job family and soft-skill proof so students can show what they are building.

VolunteerHelp a student connect to campus Wi-FiTech Support · Tech support assistantSoft skills: clear explanation, patience, problem solving, privacy awarenessStart this mission

VolunteerHelp a student set up Microsoft 365 for studyDigital Business Tools · Digital admin assistantSoft skills: organisation, communication, accuracy, follow-upStart this mission

PracticeHelp a student create a weekly study planStudy Support · Junior project coordinatorSoft skills: time management, organisation, communication, accountabilityStart this mission

PracticeSet up a simple task board for a group assignmentManagement and Organisation · Junior project coordinatorSoft skills: team coordination, planning, management, accountabilityStart this mission

Resume builderDraft a clear follow-up message after campus helpBusiness Communication · Customer supportSoft skills: professional communication, empathy, clarity, customer careStart this mission

PracticeCreate a simple Canva poster for student tech helpDigital Business Tools · Marketing/content assistantSoft skills: audience awareness, communication, design consistency, initiativeStart this mission

PracticeBuild a checklist for a small student club eventManagement and Organisation · Operations assistantSoft skills: organisation, planning, reliability, handover notesStart this mission

Review firstHelp a student understand a suspicious message safelyCyber Safety · Cyber safety assistantSoft skills: risk awareness, calm communication, privacy, escalationStart this mission

PracticeShow a student how to use AI tools for planning, not cheatingDigital Business Tools · Digital admin assistantSoft skills: judgement, explanation, ethics, communicationStart this mission

Generated missions are not fake paid jobs. Practice and volunteer missions are labelled, paid pathways stay review-first, and private details stay off public resume proof.

Soft-skill proof

Link small campus jobs to workplace skills students can prove.

Each mission produces privacy-safe proof across study, business, communication, management and organisation skills.

Tech support assistantproblem solving, clear explanation, customer care, privacy awareness

Digital admin assistantorganisation, document setup, accuracy, follow-up

Customer supportcommunication, patience, note-taking, expectation setting

Junior project coordinatorplanning, task breakdown, teamwork, deadline tracking

Marketing/content assistantsimple writing, design sense, audience awareness, consistency

Operations assistantprocess thinking, checklists, handover notes, reliability

Cyber safety assistantrisk awareness, calm communication, privacy, escalation

Open resume proof Share proof link

Progress record

Small Volunteer-tagged campus help can count toward private progress.

Small student-to-student campus help can count toward levels, skill tracks and resume proof drafts when it is clearly tagged Volunteer. Paid pathway access, public proof and anything sensitive still needs team review.

Auto-creditVolunteer and practice tasks can privately add progress, badge and resume proof credit when they are small and safe.

Review gatePaid readiness, risky requests and public share cards stay review-first.

Share loopStudents can share resume proof or a campus support page invite through the existing share path.

Open resume proof Share campus support page link

This does not publish private details, approve paid work automatically, or create a separate job board.

Badges and skill tracks

Help peers, collect proof, then level up your resume.

Badges are earned from Volunteer-tagged campus activity. They are motivating proof, not a guarantee of paid work.

1First Campus HelpFirst small Volunteer-tagged campus peer help task.

23 Volunteer HelpsThree small campus peer help activities.

3Reliable Peer Support pageRepeated safe peer support and follow-up proof.

4Resume ReadyEnough private proof to request resume/public review.

5Paid Review ReadyCan ask staff for paid pathway review.

View resume proof Share support page card

Completion loop

Post, help, thank, credit, share.

1Volunteer tagEvery volunteer task is labelled before a student starts.

2Small helpPeer help stays campus-first, low-risk and clearly scoped.

3Thank-you notePeer feedback becomes private proof first.

4Auto-creditSafe small tasks add private progress automatically.

5Review/sharePublic resume proof and paid pathway still need review.

Peer thank-you loop

Collect simple thank-you proof after help.

After a Volunteer-tagged campus task, a peer can leave a short thank-you or select safe endorsement tags. Public display stays privacy-reviewed and Volunteer-tagged.

Clear explanationPatient and helpfulGood communicationHelped me understandOrganised and reliableWould ask again

Thank-you notes support confidence, resume proof and team review, but they must not include passwords, private documents, contact details or sensitive account information.

Safety and review

Small Volunteer tasks can count toward. Sensitive work needs review.

Auto-credit

Safe campus practice

Wi-Fi, Microsoft 365 setup, simple planning, follow-up writing and basic study organisation can privately credit progress when safe.

Review first

Sensitive support

Passwords, banking, payment, private documents, data recovery, security incidents, business/customer work and paid jobs require review.

Admin readiness

Paid pathway stays manual

Volunteer progress can support readiness, but it does not automatically approve paid work or public proof.

Upskill reflection

Every mission becomes a learning story.

After completion, students can capture what they helped with, what skill they practised, what they learned and what they would explain better next time.

What did I help with?

Connect the task to a mission, job family and soft-skill proof.

What did I learn?

Turn practical activity into interview-ready examples.

Add to resume proof?

Keep it private until reviewed, then show it with the correct Volunteer or Paid label.

Campus growth loop

Students can become campus connectors without a repeat ambassador system.

The flow reuses the existing ambassador and referral/share links. Students can share a support page card, invite classmates, support clubs, and bring more real campus requests into the mission feed.

Campus Starter

Complete profile and choose skill tracks.

Peer Support page

Complete Volunteer-tagged campus help.

Campus Connector

Share support page links and invite peers safely.

Student Tech Ambassador

Use existing ambassador review and referral pathways.

Start as campus ambassador · Share invite link

Campus insight

Use the same activity records to see what students need and what support pages are learning.

Staff can review campus demand, mission categories, practised skills, job families, Volunteer vs paid-review requests, thank-you notes, reflections and share activity from the existing thin record layer.

Demand

Most requested campus help and mission tracks.

Skills

Tech, business, study, management and digital skills practised.

Growth

Share activity, ambassador prompts and campuses with momentum.