Family Tech Care
$29/month or $299/year
- familiar support pathway
- scheduled guidance and basic check-ins
- priority routing within plan terms
- annual family technology review
Ongoing support for household technology
Family Tech Care Plans — Ongoing Help Without Starting Again
Family Tech Care is $29/month or $299/year. Family Tech Care Plus is $49/month or $499/year. Inclusions and fair-use boundaries are confirmed before enrolment.
Clear scope before workPasswords not retainedParent or guardian boundariesLocal Melbourne North support
For parents and households
A plan may suit your family when
- You want one familiar pathway for repeated questions
- Several household devices need occasional guidance
- You value priority support and ongoing context
Choose the level of ongoing support
Family Tech Care Plus
$49/month or $499/year
- everything in Family Tech Care
- broader household support allowance
- more frequent guidance
- priority planning for school and device changes
Plans support the relationship — they do not hide repair costs
Included support
Only the support listed in the confirmed plan schedule is included.
Quoted separately
Parts, major repairs, extensive data work, new equipment and out-of-scope visits are quoted before proceeding.
Fair-use and availability
Priority support is subject to business hours, service area, technician availability and the plan’s fair-use terms.
Simple consumer pricing across home-support services
Comparable home-support services use a consistent pricing framework. The family plan content remains tailored to household devices, students, parents and shared accounts.
Common questions
What families usually ask
What is included in each plan?
The final plan schedule confirms included support, contact channels, fair-use boundaries and any scheduled reviews before enrolment.
Are repairs and parts included?
No, unless specifically stated. Parts, major repairs, data recovery and out-of-scope work are quoted separately.
Does priority support mean emergency support?
No. Priority is subject to business hours, service area, technician availability and plan terms.
Can one plan cover several devices?
The confirmed plan defines the household and device scope. Additional or unusually complex work may require a separate quote.
Can the plan be cancelled?
Cancellation and renewal arrangements should follow the published plan terms supplied before enrolment.