Family Scam Safety Review
$229
Technology-focused checks after a suspicious call, message, email, link, login or remote-access event.
Calm help before and after a suspicious incident
Family Scam and Online Safety — Protect People, Accounts and Devices
Choose a $229 Family Scam Safety Review for a specific suspicious incident or a $249 Family Online Safety Session for broader household safety, accounts and parent-guided habits.
Clear scope before workPasswords not retainedParent or guardian boundariesLocal Melbourne North support
For parents and households
Choose the right safety option
- Choose the Scam Safety Review after a suspicious message, call, link or account event
- Choose the Online Safety Session for prevention, safer accounts and family guidance
- Contact the bank or emergency services first where money, immediate danger or identity misuse is involved
Incident review or family-wide safety session
Family Online Safety Session
$249
Review safer accounts, multi-factor authentication, updates, privacy settings and age-appropriate family routines.
Act quickly when money or accounts may be at risk
Contact the bank
Use the bank’s official contact details immediately if money, cards or banking access may be affected.
Secure accounts
Use a separate trusted device where possible, change affected passwords and review account recovery methods.
Keep evidence
Preserve messages, numbers, screenshots and transaction details for the relevant bank, platform or authority.
Important safety boundary
We provide practical technology assistance. We are not a bank, police service, emergency service, legal adviser, counsellor or child-protection authority, and we cannot guarantee recovery of money or accounts.
Common questions
What families usually ask
What should we do after clicking a scam link?
Stop further contact, disconnect remote-access software where safe, secure important accounts from a trusted device and contact the bank immediately if financial access may be affected.
Do you need our passwords?
No. Customers should enter passwords and authentication codes themselves. We do not retain them.
Can you guarantee recovery of money or accounts?
No. We can help with technology checks and safer next steps, but banks, platforms and authorities control recovery and investigation.
Can you help with children’s online safety?
Yes, with a parent or guardian present and involved. We do not provide clinical, legal or child-protection services.
Is this an emergency service?
No. Immediate danger, crime in progress or urgent financial loss should be reported to the appropriate emergency service, bank or authority.