Pickup and custody record
We record the device, charger, visible condition and agreed contact details at collection.
A documented local device journey
Device Pickup, Repair and Return — Less Disruption for Your Family
Pickup, assessment and repair scope are confirmed before paid work. Final cost depends on location, device and the agreed service; repairs, parts, upgrades, data work and replacement options still require approval before proceeding.
Clear scope before workPasswords not retainedParent or guardian boundariesLocal Melbourne North support
Quick facts
Helpful information
- Help area
- Families & School Technology
- Start here
- School Device Care Assessment
- Similar help
- Slow School Laptop Epping
- Updated
- 13 August 2026
These links use current Your IT & Tech Mates information. A technician confirms the work and price before paid work starts.
For parents and households
Choose this when
- Getting to a repair shop is difficult
- The family cannot spend time waiting at a counter
- You want collection, written diagnosis and approval before repair
Clear stages from collection to return
Diagnosis and choices
Assessment pricing is confirmed for the device and agreed scope. You receive repair, upgrade or replacement options before chargeable work proceeds.
Approved work and return
Only approved work proceeds, followed by return, handover and any agreed setup guidance.
Repair, upgrade or replace
The pickup pathway connects directly to the existing repair services and affordable used-device cluster, so replacement is not treated as the automatic answer.
Data and access boundaries
Back up important data where possible. Diagnosis and repair can carry data-loss risk. Customers should remove unnecessary private information and provide only the access needed for the approved work.
Common questions
What families usually ask
Is diagnosis included in the pickup fee?
No. Pickup, assessment and any repair are scoped separately. We confirm the applicable cost for the location, device and agreed service before paid work begins.
Will repairs start automatically?
No. Chargeable repair, parts, upgrades or data work require approval first.
How is the device recorded?
The collection record should identify the device, charger or accessories, visible condition and agreed custody details.
Can you collect school devices?
Yes in eligible areas, with an authorised adult managing the request and any school requirements respected.
What if repair is not worthwhile?
We can compare upgrade or checked used replacement options without forcing a sale.