Pickup and custody record
We record the device, charger, visible condition and agreed contact details at collection.
A documented local device journey
Device Pickup, Repair and Return — Less Disruption for Your Family
Local pickup and return starts from $59, with device diagnosis from $79. Repairs, parts, upgrades, data work and replacement options are confirmed before proceeding.
Clear scope before workPasswords not retainedParent or guardian boundariesLocal Melbourne North support
For parents and households
Choose this when
- Getting to a repair shop is difficult
- The family cannot spend time waiting at a counter
- You want collection, written diagnosis and approval before repair
Clear stages from collection to return
Diagnosis and choices
Diagnosis starts from $79. You receive repair, upgrade or replacement options before chargeable work proceeds.
Approved work and return
Only approved work proceeds, followed by return, handover and any agreed setup guidance.
Repair, upgrade or replace
The pickup pathway connects directly to the existing repair services and affordable used-device cluster, so replacement is not treated as the automatic answer.
Data and access boundaries
Back up important data where possible. Diagnosis and repair can carry data-loss risk. Customers should remove unnecessary private information and provide only the access needed for the approved work.
Common questions
What families usually ask
Is diagnosis included in the pickup fee?
No. Local pickup and return starts from $59, while diagnosis starts from $79. Final pricing depends on location, device and scope.
Will repairs start automatically?
No. Chargeable repair, parts, upgrades or data work require approval first.
How is the device recorded?
The collection record should identify the device, charger or accessories, visible condition and agreed custody details.
Can you collect school devices?
Yes in eligible areas, with an authorised adult managing the request and any school requirements respected.
What if repair is not worthwhile?
We can compare upgrade or checked used replacement options without forcing a sale.