Warranty claim
Customer explains what failed, what was promised and the preferred remedy.
Share friendly tech help in one simple step
Send the link to someone who may need help. They stay in control: they can read it first, ask a question, or start Quick Help when they are ready.
1. Send the linkUse a normal message: “I thought this might help you.”
2. They decideYour friend can read it first, ask a question, or start Quick Help.
3. We check itIf their job goes ahead, we check whether a 5% thank-you applies.
Only share with people who may genuinely need help. To be counted, they should start through your referral link before booking.
Share help. Get a small thank-you if it works out.
Send your link to someone who may need friendly tech help. They choose what to do next. If their job goes ahead, we can check whether a thank-you applies.
Example: a AUD 300.00 job could mean AUD 15.00 as a thank-you after we check it.
Thank-yous are not guaranteed. To be counted, the person should start through your referral link before booking.
Thank-you guideA thank-you of up to 5% may apply
Open this small guide only if you want example amounts. The person you refer still chooses whether to get help, and any thank-you is checked after a paid job is completed.
Example job amountPossible thank-you
AUD 100.00AUD 5.00
AUD 200.00AUD 10.00
AUD 300.00AUD 15.00
AUD 500.00AUD 25.00
AUD 1,000.00AUD 50.00
Keep it friendlyShare it as a helpful suggestion, not a sales pitch.
We check itIf they book and complete a paid job, we check whether a thank-you applies before confirming it.
No extra costThe referral thank-you does not add extra cost to the customer.
Example: a AUD 300.00 completed paid job could mean up to AUD 15.00 after we check it. It is not guaranteed and may not apply to discounted, cancelled, refunded, unpaid, repeat, fake, self-made or ineligible bookings. Simple sharing works best: “I thought this might help you.”
Fair sharingKeep referral thank-yous fair
Share only with people who may genuinely need help. Thank-yous are checked before they are confirmed.
Do not refer yourselfA thank-you is for sending someone else to friendly tech help, not for your own booking.
One real request is enoughDo not create the same booking more than once or ask someone to submit fake details.
Only completed work can countA thank-you may not apply if the job is cancelled, refunded, unpaid, unsuitable or does not go ahead.
Use your link firstTo help us count it, the person should start through your referral link before booking.
No pressure: do not promise a guaranteed thank-you, create fake or repeat bookings, refer yourself, or pressure anyone to book.
If there is immediate danger, call emergency services first
For suspicious messages, account access, remote access requests, banking/code pressure or unsafe behaviour concerns, pause and contact support before taking the next step.
Resolution support clarity
Use support when the outcome, payment or provider concern needs review.
The resolution centre should keep the issue connected to the original job, provider, payment, warranty or support reference. It does not guarantee a particular outcome; the team reviews the details and explains the next step.
Support can help with
- Provider concerns.
- Warranty or outcome questions.
- Payment, receipt, refund or invoice concerns.
- Evidence or screenshots that are safe to share.
Before you submit, include
- Your name and the best contact email or phone number.
- Any job, booking, quote, invoice, referral or privacy reference you already have.
- A simple description of what happened and what you need help with.
- Screenshots or photos only if they are safe and do not show private codes.
- Whether anything feels urgent, unsafe, confusing or time-sensitive.
Response expectation: Support reviews your message and replies through the appropriate existing support path. We cannot guarantee an exact response time unless a separate written policy applies. Urgent or unsafe: if someone is in immediate danger, call local emergency services first. Do not send passwords, PINs, one-time login codes, remote-access approvals or banking codes.
Escalation Good to know: Support can review, clarify and link concerns. This panel does not create a new page, requesting system, customer support system, support queue, process, automatic booking, payment action, provider assignment or guaranteed outcome.
Resolution centre
Warranty, disputes, provider chat and reports in one controlled case thread
Customers and providers can resolve issues together first. Your IT & Tech Mates admin can step in when requested, overdue, unsafe or sensitive.
Open a caseContinue a chatReport an issueDispute
Customer and provider can respond in one moderated timeline before admin decides if escalation is needed.
Provider chat
Shared messages stay attached to the job, provider, order, referral and customer timeline.
Admin step-in
Admin can mediate, request evidence, message either side privately, reassign work, flag a provider or close the case.