Your IT & Tech Mates
Refer a Friend

You were referred by someone who wants to help

You can look around first. Starting Quick Help does not mean paid work starts immediately; we check the request and explain the next step.

1. Send the linkUse a normal message: “I thought this might help you.”
2. They decideYour friend can read it first, ask a question, or start Quick Help.
3. We check itIf their job goes ahead, we check whether a 5% thank-you applies.
Get Tech HelpCall usLearn about referrals
Only share with people who may genuinely need help. To be counted, they should start through your referral link before booking.
Thank-you guide

See what 5% can look like

Open this small guide only if you want example amounts. The person you refer still chooses whether to get help.

Example job amountPossible thank-you
AUD 100.00AUD 5.00
AUD 200.00AUD 10.00
AUD 300.00AUD 15.00
AUD 500.00AUD 25.00
AUD 1,000.00AUD 50.00
Keep it friendlyShare it as a helpful suggestion, not a sales pitch.
We check itIf the job goes ahead, we check the thank-you before confirming it.
No extra costThe referral thank-you does not add extra cost to the customer.
Example: a AUD 300.00 job could mean AUD 15.00 after we check it. It may not apply to cancelled, refunded, repeat, fake or self-made bookings. Simple sharing works best: “I thought this might help you.”
Referred customer welcome

You have been referred to friendly local tech help.

This page explains what happens next before you start Quick Help. We keep referral details private, keep the referral details so we can check them if needed, and do not add extra cost to your request because you were referred.

Referral details preserved

Your referral path is ready

Referral not supplied

Start Quick HelpShare this referral

Trust promise

You stay in control. We confirm the issue, scope, quote approvals, evidence, warranty boundaries and customer messages through the platform. A referral thank-you is checked separately only if work goes ahead.

What happens next?

1. Tell us what you need

Start Quick Help and describe the device, issue, urgency and best contact method.

2. We confirm the safest path

We confirm the request, scope, quote or next step before work proceeds.

3. Referral thank-you is checked separately

Any referral thank-you is checked separately. It does not change your service price or support priority.

Before you continue

No pressure

You can ask a question first and you do not need to accept work until scope and next steps are clear.

Customer-safe records

Approvals, timelines, sign-offs and messages are kept clear and separate from private business notes.

Privacy first

Referral link details are used to understand where the enquiry came from and so we can check it if needed.

Optional: thank the person who referred you

This note is saved so we can check it if needed. It is not posted publicly and does not confirm a thank-you automatically.

Safety first

Worried about a scam? Pause before paying anyone

If something feels urgent, threatening or confusing, stop and ask for help before you send money, passwords, PINs, one-time login codes or banking codes.

1. PauseDo not pay, click, approve remote access, or share codes while pressured.
2. Save detailsKeep screenshots, phone numbers, emails, links or payment requests if safe to do so.
3. Ask for helpUse normal words. We can help work out the safest next step.
Get scam helpContact SupportGet Tech Help
This is tech-help guidance, not emergency service advice. If someone is in immediate danger, call local emergency services first.

Ready?

Start Quick Help nowPrivacy PolicyReferral Policy

What happens next

We received your request

The team will review it, check the safest next step, and contact you if more information is needed. Keep your job reference handy if one was shown.

Check My JobContact SupportCall 0452 323 571
What happens next

We will review the safety concern carefully

The team checks the information, looks for the safest next step, and contacts you if more detail is needed. Keep screenshots or messages if safe.

Contact SupportCheck My Job

Before referring or sharing

Before you refer or share: referrals are for friendly introductions only. They do not guarantee jobs, income, rewards, priority service or ongoing work. Any thank-you reward is checked by our team, and customers should never be pressured, misled or told a reward is guaranteed.