Provider partner application
Apply to become an approved repair or service provider. Admin verifies business details, current insurance and payment details before any jobs can be allocated.
Provider simplification1. Verify onceABN, business registration, insurance and service area. 2. Keep availability clearShow where and when work can be accepted. 3. Only accept safe jobsUse handoff, scope and follow-up before payment.
Three things matter first
Slow point found as a provider/support page: Apply, verification, availability and page can feel heavy. Keep the first screen focused on the three decisions below.
Provider Control Centre1. ApplySubmit business, ABN, insurance and service area. 2. VerifyAdmin checks insurance, registration and safe work rules. 3. AvailabilityKeep service area, hours and job capacity clear. 4. PageApproved work, handoff and follow-up stay together.
One provider pathway from application to page
The application, verification, availability and page should feel like the same product. Use the steps below so providers know what happens next.
Personal tax identifier policy: we require ABN and business verification. Do not upload personal tax identifier documents.
If there is immediate danger, call emergency services first
For suspicious messages, account access, remote access requests, banking/code pressure or unsafe behaviour concerns, pause and contact support before taking the next step.
You were referred by someone who wants to help
You can look around first. Starting Quick Help does not mean paid work starts immediately; we check the request and explain the next step.
1. Send the linkUse a normal message: “I thought this might help you.”
2. They decideYour friend can read it first, ask a question, or start Quick Help.
3. We check itIf their job goes ahead, we check whether a 5% thank-you applies.
Only share with people who may genuinely need help. To be counted, they should start through your referral link before booking.
Your referral link has been kept
You came through a referral link. You stay in control, and paid work does not start until the next step is clear.
Example: a AUD 300.00 job could mean AUD 15.00 as a thank-you after we check it.
Thank-yous are not guaranteed. To be counted, the person should start through your referral link before booking.
Thank-you guideA thank-you of up to 5% may apply
Open this small guide only if you want example amounts. The person you refer still chooses whether to get help, and any thank-you is checked after a paid job is completed.
Example job amountPossible thank-you
AUD 100.00AUD 5.00
AUD 200.00AUD 10.00
AUD 300.00AUD 15.00
AUD 500.00AUD 25.00
AUD 1,000.00AUD 50.00
Keep it friendlyShare it as a helpful suggestion, not a sales pitch.
We check itIf they book and complete a paid job, we check whether a thank-you applies before confirming it.
No extra costThe referral thank-you does not add extra cost to the customer.
Example: a AUD 300.00 completed paid job could mean up to AUD 15.00 after we check it. It is not guaranteed and may not apply to discounted, cancelled, refunded, unpaid, repeat, fake, self-made or ineligible bookings. Simple sharing works best: “I thought this might help you.”
Fair sharingHow we keep referrals fair
You stay in control. Referrals are checked so the person who shared the link is only thanked when the rules allow it.
Do not refer yourselfA thank-you is for sending someone else to friendly tech help, not for your own booking.
One real request is enoughDo not create the same booking more than once or ask someone to submit fake details.
Only completed work can countA thank-you may not apply if the job is cancelled, refunded, unpaid, unsuitable or does not go ahead.
Use your link firstTo help us count it, the person should start through your referral link before booking.
No pressure: do not promise a guaranteed thank-you, create fake or repeat bookings, refer yourself, or pressure anyone to book.