provider confidence

Provider profile confidence signals

Use these profile polish cues to make provider pages feel clear, trustworthy and commercially ready without turning providers into ranked marketplace listings.

Friendly profile introduction

Explain who the provider is, what help they offer and how customers can ask a safe next question.

Confidence signal

Plain-language intro, service area and support path are visible before any proof is relied on.

Service fit without price-race pressure

Show the kind of help a provider can support without quote comparison, price competition or lowest-price positioning.

Confidence signal

Service wording describes scope, suitability and manual next steps instead of ranking or competing.

Verification and readiness reassurance

Use calm trust language around manual checks, readiness and evidence without implying a score.

Confidence signal

Verification appears as a reviewed readiness signal, not a public score or leaderboard position.

Permissioned proof and safe fallback

Only approved proof, examples or testimonials should be shown; otherwise use a no-proof-yet confidence message.

Confidence signal

Proof is permissioned/checked by our team and missing proof never creates a blank or suspicious page.

Clear support and next-step path

Customers should know how to ask questions, add details or raise a concern without sending private codes.

Confidence signal

Support, job help and next-step links are available near provider trust messaging.

Important: This is trust and profile clarity only. It does not create provider scores, rankings, public ratings, quote comparison or automatic assignment.
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Refer a Friend

Share friendly tech help in one simple step

Send the link to someone who may need help. They stay in control: they can read it first, ask a question, or start Quick Help when they are ready.

1. Send the linkUse a normal message: “I thought this might help you.”
2. They decideYour friend can read it first, ask a question, or start Quick Help.
3. We check itIf their job goes ahead, we check whether a 5% thank-you applies.
Share my linkGet Tech HelpAdd my details
Only share with people who may genuinely need help. To be counted, they should start through your referral link before booking.
Referral thank-you

Share help. Get a small thank-you if it works out.

Send your link to someone who may need friendly tech help. They choose what to do next. If their job goes ahead, we can check whether a thank-you applies.

Example: a AUD 300.00 job could mean AUD 15.00 as a thank-you after we check it.

Thank-yous are not guaranteed. To be counted, the person should start through your referral link before booking.

Thank-you guide

A thank-you of up to 5% may apply

Open this small guide only if you want example amounts. The person you refer still chooses whether to get help, and any thank-you is checked after a paid job is completed.

Example job amountPossible thank-you
AUD 100.00AUD 5.00
AUD 200.00AUD 10.00
AUD 300.00AUD 15.00
AUD 500.00AUD 25.00
AUD 1,000.00AUD 50.00
Keep it friendlyShare it as a helpful suggestion, not a sales pitch.
We check itIf they book and complete a paid job, we check whether a thank-you applies before confirming it.
No extra costThe referral thank-you does not add extra cost to the customer.
Example: a AUD 300.00 completed paid job could mean up to AUD 15.00 after we check it. It is not guaranteed and may not apply to discounted, cancelled, refunded, unpaid, repeat, fake, self-made or ineligible bookings. Simple sharing works best: “I thought this might help you.”
Fair sharing

Keep referral thank-yous fair

Share only with people who may genuinely need help. Thank-yous are checked before they are confirmed.

Do not refer yourselfA thank-you is for sending someone else to friendly tech help, not for your own booking.
One real request is enoughDo not create the same booking more than once or ask someone to submit fake details.
Only completed work can countA thank-you may not apply if the job is cancelled, refunded, unpaid, unsuitable or does not go ahead.
Use your link firstTo help us count it, the person should start through your referral link before booking.
No pressure: do not promise a guaranteed thank-you, create fake or repeat bookings, refer yourself, or pressure anyone to book.
Urgent support

If there is immediate danger, call emergency services first

For suspicious messages, account access, remote access requests, banking/code pressure or unsafe behaviour concerns, pause and contact support before taking the next step.

Ask a question to check itWorried About a Scam?Report a safety concern

Profile share kit

Open this page with a live profile slug or private profile edit secure code to create copy-ready resume, service, job proof and referral share messages.

Profile not available

The profile is not public, the secure code is missing, or the profile is waiting for team review. Use the private edit link or approve the profile before sharing.

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