NDIS technology context
Use the separate NDIS Tech Support pathway for participant technology tasks, accessibility setup and device support. YITM does not decide funding or provide support coordination.
♿ QuoteMe Guide 3 of 5
How QuoteMe Supports Authorised Representatives With Client Technology Needs
QuoteMe can be used by an authorised representative helping someone else with a technology problem. Keep the request focused on the device, fault, access or communication need, and use the correct separate pathway for NDIS Tech Support, Senior Tech Support or Families & School Technology.
Important: Your IT & Tech Mates is not a registered NDIS provider and is not an aged care provider. This service covers IT and technology help only — not disability support, aged care, health care, personal care, therapy, plan management, support coordination or care advice.
What this service is and is not
Technology help only — clearly stated
Your IT & Tech Mates is not a registered NDIS provider and is not an aged care provider. This is stated clearly because it matters — for compliance, for client safety and for everyone's clarity.
QuoteMe can start device setup, internet help, communication apps, email access, printer support, scam/security concerns and device-service requests. Use the relevant NDIS, Senior, or Families & School pathway for the technology context; none of these paths provides personal care, health care, plan management, support coordination or funding approval.
Who can use this guidance
Authorised representatives helping someone else
Senior technology context
Use the separate Senior Tech Support pathway for an older person who wants patient help with devices, online safety, communication or home technology. This is technology support, not care service delivery.
Families & school technology
Use the separate Families & School Technology pathway when a parent, family member or school context is driving the device decision or support task.
Authorised supporter
A family member, support worker or other representative can help communicate where they are authorised to do so. Share only the minimum information needed for the technology task.
Case study
An authorised supporter helps with a video-calling problem
What to include in the request
Details that help us respond quickly
When requesting client IT help, useful details include: device type and brand, a short description of the issue, the location or whether pickup or drop-off is needed, preferred contact method, any accessibility or communication notes, and confirmation that the requester has authority to share the details on the client's behalf.
Do not include clinical notes, care plan information, private health details or sensitive case file content in a QuoteMe request. Keep it focused on the technology problem.
Common questions
Frequently asked questions
No. Your IT & Tech Mates is not a registered NDIS provider. QuoteMe can assist NDIS service providers, carers, families and support workers with their clients' IT and technology help needs only.
No. It is not an aged care provider or care-service provider of any kind. The service is for IT and technology help only.
Choose the pathway that matches the technology context: NDIS Tech Support for participant technology tasks, Senior Tech Support for older-person technology help, or Families & School Technology for family and school-device needs. QuoteMe remains the intake path, and YITM does not provide personal care, support coordination, plan management or funding approval.
Yes, if they are authorised to share the relevant technology support details and have the client's consent for the request.
Device type, a short description of the issue, location or pickup need, contact preference, any relevant accessibility notes and confirmation that the requester has authority to share the details.
QuoteMe guide series
More guides in this series
Guide 1
Guided QuoteMe Intake
How a simple guided form makes tech support easier for every kind of customer.
Guide 2
Senior-Friendly Tech Help
Patient, plain-English support for older customers, families and carers.
Guide 3
Authorised Supporter Client IT Help
What QuoteMe can do for client technology needs — and what it cannot.
Guide 4
Device Repair & Home Technology
Laptops, phones, gaming consoles, CCTV, smart doorbells and pickup/drop-off.
Guide 5
Reviews, Reports & Safety Checks
How star ratings, conduct reports and safety controls protect the local network.
Main repair & support entry point
Start with QuoteMe.
QuoteMe is the fastest way to send the right details without needing to know the exact technical name for the issue. A real technician reviews every request.
1. DescribeTell us what happened.
2. Add detailsDevice, suburb and contact info.
3. ConfirmA real technician reviews it.
Guide only until confirmed by a technician. Never send passwords, PINs or banking codes through public forms.
Need client IT and technology support?
Use QuoteMe to send the details. A real technician reviews every request and confirms the next step. Technology help only.