NDIS service providers
Organisations helping clients with technology needs that fall outside core support work — devices, apps, connectivity and scam concerns.
♿ Quick Help Guide 3 of 5
How Quick Help Supports NDIS and Aged Care Client IT Needs
Quick Help can assist NDIS service providers, aged care service providers, carers, families and support workers with their clients' IT and technology needs — device setup, internet, communication apps, email and scam concerns. Technology help only.
Important: Your IT & Tech Mates is not a registered NDIS provider and is not an aged care provider. This service covers IT and technology help only — not disability support, aged care, health care, personal care, therapy, plan management, support coordination or care advice.
What this service is and is not
Technology help only — clearly stated
Your IT & Tech Mates is not a registered NDIS provider and is not an aged care provider. This is stated clearly because it matters — for compliance, for client safety and for everyone's clarity.
What Quick Help can assist with: device setup, internet help, communication apps, email access, printer support, scam and security concerns, video calling and pickup or drop-off for devices. Nothing listed here is disability support, aged care, health care, personal care, therapy, plan management, support coordination or care advice.
Who can use this pathway
Providers, carers, families and support workers
Aged care service providers
Providers whose clients need help with tablets, video calling, email, streaming or internet access as part of daily life.
Support workers and carers
Individuals requesting technology help for a client they support, with appropriate consent and contact details.
Families and coordinators
Family members or coordinators managing practical technology needs on behalf of a client or participant.
Case study
A client cannot join video calls
What to include in the request
Details that help us respond quickly
When requesting client IT help, useful details include: device type and brand, a short description of the issue, the location or whether pickup or drop-off is needed, preferred contact method, any accessibility or communication notes, and confirmation that the requester has authority to share the details on the client's behalf.
Do not include clinical notes, care plan information, private health details or sensitive case file content in a Quick Help request. Keep it focused on the technology problem.
Common questions
Frequently asked questions
No. Your IT & Tech Mates is not a registered NDIS provider. Quick Help can assist NDIS service providers, carers, families and support workers with their clients' IT and technology help needs only.
No. It is not an aged care provider or care-service provider of any kind. The service is for IT and technology help only.
Device setup, internet access, communication apps, email, printer issues, video calling and scam or security concerns — technology help only. It does not provide disability support, aged care, personal care, therapy, plan management, support coordination or care advice.
Yes, if they are authorised to share the relevant technology support details and have the client's consent for the request.
Device type, a short description of the issue, location or pickup need, contact preference, any relevant accessibility notes and confirmation that the requester has authority to share the details.
Quick Help guide series
More guides in this series
Guide 1
Guided Quick Help Intake
How a simple guided form makes tech support easier for every kind of customer.
Guide 2
Senior-Friendly Tech Help
Patient, plain-English support for older customers, families and carers.
Guide 3
NDIS & Aged Care Client IT Help
What Quick Help can do for client technology needs — and what it cannot.
Guide 4
Device Repair & Home Technology
Laptops, phones, gaming consoles, CCTV, smart doorbells and pickup/drop-off.
Guide 5
Reviews, Reports & Safety Checks
How star ratings, conduct reports and safety controls protect the local network.
Main repair & support entry point
Start with Quick Help.
Quick Help is the fastest way to send the right details without needing to know the exact technical name for the issue. A real technician reviews every request.
1. DescribeTell us what happened.
2. Add detailsDevice, suburb and contact info.
3. ConfirmA real technician reviews it.
Guide only until confirmed by a technician. Never send passwords, PINs or banking codes through public forms.
Need client IT and technology support?
Use Quick Help to send the details. A real technician reviews every request and confirms the next step. Technology help only.