How Provider Referrals Track Eligible Rewards Separately From Job Payouts
A provider referral reward tracking system shows eligible 5% referral rewards in a separate ledger from repair job payouts — making each income stream clear, auditable and easy to reconcile for providers and platform admin.
How does provider referral reward tracking work?
When a provider refers a job to the platform that they cannot complete themselves, and the referred job is completed, paid and reviewed, the provider may earn an eligible referral reward. This reward is tracked separately from their repair job payouts in a dedicated referral ledger on their provider dashboard.
A provider in one suburb refers a job to a provider in another — and earns a tracked reward
A repair provider in Epping receives a request from a customer in Doreen — too far for them to travel. Instead of turning the customer away, the provider submits the job as a referral to the platform. Another provider in Doreen is assigned the job. The job is completed, paid and reviewed.
The original provider earns a 5% referral reward. This reward appears as a separate line item on their dashboard — clearly labelled as a referral reward, not a job payout. The provider can see the referred job reference, the reward amount and the status. This connects to the referral program described in the referral rewards case studies.
Mixing referral rewards and job payouts creates confusion
A provider who earns both repair job payouts and referral rewards in the same ledger will struggle to understand each income stream. During tax time, the confusion multiplies. A referral reward may have different tax treatment from a service payment, depending on the business structure and the platform agreement.
Separating the ledgers does not make reconciliation harder — it makes it easier. Each income source is clear, auditable and separately printable. Admin can also see the breakdown of platform activity: how much of the provider's income came from direct jobs and how much came from referrals.
Two ledgers, one dashboard
- Job payout ledger: completed jobs, job value, platform fee deducted, payout amount, payout date
- Referral reward ledger: referred job reference, referred job value, referral reward percentage, reward amount, status (pending, eligible, paid, declined)
- Combined summary: total job income, total referral rewards, total available balance, upcoming payout
- Payout request: request manual withdrawal once the minimum balance is met and the 14-day hold has passed
The 14-day review hold applies to referral rewards just as it does to customer referral rewards. See the guide on why referral rewards are reviewed before payment for the full reasoning.
How to build a provider referral tracking system
- Create a separate referral reward ledger table, not a flag on the job payout table
- Link each referral reward to the original referred job record
- Apply the same 14-day hold and review process as customer referral rewards
- Show referral status: pending, eligible, under review, paid, declined
- Make the combined dashboard summary accurate and easy to export
- Keep admin's view of the reward separate from the provider's view
Questions about provider referral reward tracking
How do provider referral rewards work?
When a provider refers a job they cannot complete, and the referred job is completed, paid and reviewed, the provider earns an eligible referral reward tracked separately from job payouts.
Why show referral rewards separately from job payouts?
Separate ledgers make each income stream clear for reconciliation, tax purposes and audit. Mixing them creates confusion and reduces transparency for providers and admin.
What referral percentage do providers earn?
Provider referral rewards are typically set at 5% of the eligible completed job value. The exact rate depends on the platform agreement and may vary by job type.
Can a provider refer a job and also do part of the job?
Generally a referral reward applies to jobs the referring provider cannot complete themselves. Partial involvement is handled through the job assignment system, not the referral reward system.
Can Your IT and Tech Mates build a provider referral tracking system?
Yes. We can build provider referral tracking dashboards, reward ledgers and payout workflows. Start with Quick Help to describe your platform needs.
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