Website Terms and Conditions of Use

1. About Us

This website (youritmates.com) (the “Website”) is operated by Chatsifieds.com Pty Ltd (ACN 620 592 403), trading as Your IT and Tech Mates (“we”, “us”, “our”).

We provide IT and technology services including (but not limited to): IT support and managed services, cybersecurity monitoring, software development, device repairs, technical consulting and education (together, the “Services”).

2. Acceptance of Terms

By accessing or using our Website or Services, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, you must not use our Website or Services.

If you use our Services on behalf of a business or organisation, you warrant that you have authority to bind that entity to these Terms.

3. Changes to These Terms

We may update these Terms at any time. Changes take effect when published on the Website. Your continued use of the Website or Services constitutes acceptance of the updated Terms.

Where changes materially affect your rights, we will take reasonable steps to notify you (for example, by posting a notice on the Website or by email if you have provided one).

4. Privacy and Data Protection

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our Privacy Policy is available on our Website.

You acknowledge that:

• IT services may involve access to personal, confidential, or business information;
• you are responsible for ensuring you are legally entitled to provide us access to devices, accounts, or systems; and
• we are not responsible for unlawful content stored on your devices or systems.

5. Intellectual Property

All Website content (including text, graphics, branding, logos, code, documentation and media) is owned by or licensed to us and is protected under Australian and international intellectual property laws.

5.1 Limited Licence

We grant you a non-exclusive, non-transferable, revocable licence to access and use the Website for personal or internal business purposes and to print content for non-commercial use.

5.2 Restrictions

You must not:

• reproduce, republish or distribute Website content without written permission;
• modify or create derivative works from Website content; or
• use our branding, trademarks, or trade dress without written consent.

6. Service-Specific Terms (Important)

6.1 IT Support & Managed Services

We will provide Services with due care and skill. However, you acknowledge that IT systems are inherently vulnerable to failures and cyber threats and we cannot guarantee uninterrupted or error-free services.

You are responsible for maintaining appropriate backups and business continuity measures unless otherwise agreed in writing.

6.2 Data Loss Disclaimer

To the maximum extent permitted by law, we are not liable for loss of data, corruption, or system damage. You are responsible for backing up your data before repairs or service work.

We strongly recommend completing a full backup prior to any repair or system work.

6.3 Repairs (Devices & Hardware)

For repair services:

• we are not responsible for pre-existing faults or hidden damage;
• repair estimates are indicative only and may change after inspection;
• replacement parts may be new, refurbished, or third-party compatible parts; and
• where required by the ACL, consumer guarantees apply.

6.4 Cybersecurity Services

Cybersecurity monitoring reduces risk but does not eliminate it. We do not warrant that systems will be immune from attack, that all threats will be detected, or that no security incident will occur.

You remain responsible for staff conduct, password security, internal controls, and following our reasonable security recommendations.

6.5 Third-Party Software & Platforms

Our Services may involve third-party software, hosting providers, or platforms. We are not responsible for third-party outages, changes in third-party terms, third-party data breaches, or your licensing compliance beyond advice we provide.

7. Fees and Payment

If fees apply, they must be paid as agreed in writing (for example, in a quote, invoice, statement of work, or service agreement).

• Late payments may incur interest and reasonable recovery costs.
• We may suspend Services for non-payment.
• Business clients may be required to enter into separate service agreements.

8. General Website Disclaimer

Website content is provided for general information only. We do not warrant that the information is complete, current, or suitable for your purposes.

You use the Website at your own risk. We do not warrant that the Website will be uninterrupted, secure, or free from harmful code.

9. Australian Consumer Law (ACL)

Nothing in these Terms excludes, restricts, or modifies rights under the Australian Consumer Law.

If you are a consumer, our liability for failure to comply with a consumer guarantee is limited (at our option) to:

• re-supplying the Services; or
• paying the cost of having the Services supplied again,

to the extent permitted by section 64A of the ACL.

10. Limitation of Liability

To the maximum extent permitted by law, we exclude liability for indirect or consequential loss, including loss of profits, revenue, business opportunity, goodwill, or data.

Our total aggregate liability for any claim arising out of or in connection with the Services is limited to the amount paid by you for the relevant Services in the preceding 3 months.

This clause does not apply to liability that cannot legally be excluded.

11. Indemnity

You agree to indemnify us against claims, losses, liabilities, and expenses arising from your misuse of our Services, your breach of these Terms, or your unlawful or negligent acts.

This indemnity does not apply to the extent we are at fault.

12. User Conduct

You must not:

• attempt to hack, interfere with, or disrupt our systems or the Website;
• upload or distribute malicious software;
• use the Website or Services for unlawful purposes; or
• provide false, misleading, or fraudulent information.

We may suspend access for suspected or actual breaches.

13. Suspension and Termination

We may suspend or terminate Services if:

• you breach these Terms;
• payment is overdue;
• we are required to do so by law; or
• continued service poses risk to us or others.

You may terminate ongoing Services by giving written notice (minimum 28 days unless otherwise agreed in writing).

14. Force Majeure

We are not liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including natural disasters, power outages, telecommunications failures, cyber incidents, or third-party service failures.

15. Dispute Resolution

If a dispute arises, the parties must first attempt to resolve it through good faith negotiation. If unresolved within 28 days, the dispute must proceed to mediation in Victoria unless the parties agree otherwise. Mediation costs are shared equally.

Nothing prevents a party from seeking urgent injunctive or interlocutory relief.

16. Governing Law

These Terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of Victorian courts.

17. Severability

If any provision of these Terms is void or unenforceable, that provision is severed and the remainder remains in full force and effect.