💻 Computer & laptop repairs
Local computer repairs for slow laptops, startup failures, overheating, virus issues, battery problems and SSD upgrades across Epping, Wollert and Melbourne's north.
About us
Founded in Wollert, VIC
Support local. Help local.
Honest local tech help.
Real skills. Real people.
Your IT and Tech Mates is a local technology business covering computer repairs, in-home IT support, NDIS tech help, senior support, business systems and practical AI — built by Paul W in Wollert and serving Melbourne's north since 2024.
We are not a franchise, a call centre or a drop-off chain. We are a real local business with deep technical skills, honest advice and a genuine interest in helping the communities we live in.
What makes us different? Deep technical expertise across hardware, software, networking, business systems and AI — delivered by a real local person who explains things clearly and does not charge you if we cannot fix it.
Not a franchise.No scripts, no call-centre feel, no cold handoffs to someone else.
Broad technical depth.Hardware, software, networking, business systems and AI — all in one place.
Plain-English advice.We explain what broke, what it costs, and whether it is worth fixing.
No fix, no fee.If we cannot fix it, you do not pay. Clear quote before work starts.
Computer repairs · In-home IT support · Business systems · AI solutions · Epping, Wollert & Melbourne North · Mon–Sat 9am–7pm
Track record
The numbers behind the local promise.
5★Google reviews — honest local feedback from real customers
Full-stackhardware, software, networking, AI & business systems
Real storieslocal case studies published — real jobs, real outcomes
Melbourne Northcovering Epping, Wollert, South Morang, Mill Park and beyond
Skills & expertise
More than a repair shop.
A full-stack local tech partner.
Most local tech businesses do one thing. Your IT and Tech Mates covers the full range — from cracked screens to cloud systems, from senior support to small business AI — all under the same honest, local approach.
Hardware Diagnostics & Repair
Board-level fault finding, charging port repair, battery replacement, screen replacement, SSD upgrades and data recovery from failed drives across laptops, MacBooks, phones and tablets.
Software, OS & Security
Windows and macOS fault resolution, virus and malware removal, performance optimisation, software conflicts, driver issues and account security setup for homes and small businesses.
Networking & Wi-Fi
NBN setup and troubleshooting, Wi-Fi dropout diagnosis, mesh network configuration, router setup, printer networking and in-home connectivity for families and home offices.
Business AI & Automation
Practical AI implementation for small businesses — customer enquiry assistants, quote drafting, booking automation, admin note summarisation and follow-up workflows. No enterprise complexity.
Business Systems & Operations
Systems reviews, workflow mapping, CRM setup, enquiry-to-follow-up automation and business process improvement for small teams who have outgrown spreadsheets and manual admin.
NDIS & Accessible Tech Support
Practical tech support for NDIS participants, carers and families — accessible device setup, communication tools, patience-first explanations and coordination with support workers and plan managers.
Senior & Family Tech Help
Patient in-home support for older adults and their families — phone help, video calling setup, scam protection, device confidence building and plain-English explanations at your pace.
School & Student Device Support
Back-to-school device checks, student laptop repair, school-required software setup, parental control configuration and practical repair-vs-replace guidance for family education budgets.
Scam Safety & Digital Security
Post-scam device and account checks, AI voice scam education, remote access scam recovery, account lockdown and ongoing digital security awareness for households and seniors.
Meet the founder
When you call, you talk to Paul W.
Not a helpdesk queue. Not a call centre. Paul is the founder, lead technician and the person who answers when you reach out — a real local who explains things clearly, shows up when needed and tells you the truth about what is worth fixing.
Paul W
Founder & Lead Technician · Wollert, VIC
Technical background & skills
Paul brings hands-on experience across hardware repair, software support, networking, web development, SEO, digital marketing and practical AI implementation — a rare combination for a local tech business.
Hardware repair
Windows & macOS
Networking & Wi-Fi
Data recovery
Virus removal
Web development
SEO & digital marketing
AI implementation
Business systems
Workflow automation
NDIS tech support
Senior tech support
Founded Your IT and Tech Mates
Built to give Melbourne's north an honest alternative to repair chains — local, patient, transparent and community-first.
Expanded into business systems & AI
Practical AI and workflow automation for small businesses with under 10 staff — no enterprise complexity, no jargon.
Launched TheFixers.app
A community marketplace connecting local customers with independent tech professionals — a referral network built on trust.
Growing five-star Google reviews
Built through honest work, plain-English communication and doing what was promised — one job at a time.
Paul's approach: Explain what is actually wrong, give an honest read on whether it is worth fixing, quote clearly before starting, and make sure the job makes sense for the customer — not just for the business.
Why we built this
This did not start as a business.
It started with frustration.
Too many people across Epping, Wollert and Melbourne's north were getting vague quotes, poor communication and support that felt cold, rushed and transactional.
Families were stuck with tech problems that should have been explained in plain English. Seniors were being made to feel overwhelmed. Small businesses were wasting hours on admin that AI could handle in minutes. And most people waited way too long to ask for help — worrying it would be expensive, complicated or embarrassing.
It is usually none of those things. Most problems are quicker and cheaper to fix than people expect. The fastest way to find out is just to ask.
What makes us different
Built around a local promise,
not a sales script.
Your IT and Tech Mates gives people in Melbourne's north an alternative to impersonal repair chains — with real technical depth and genuine local accountability.
What repair chains typically deliver
- Confusing explanations and rushed communication
- Pressure to spend before understanding the problem
- Drop-off service that feels impersonal
- You feel like another ticket in the queue
- No repair? Still charged for the diagnosis
- One service type — no cross-skill depth
What Your IT and Tech Mates delivers
- Plain-English advice and honest repair-vs-replace guidance
- Clear quote before work starts — no surprises
- In-home visits when that makes more sense
- A real local person, not a job ticket number
- No fix? No fee — guaranteed
- Hardware, software, networking, AI — all covered
Who we help
Local help for real people,
not just devices.
Your IT and Tech Mates supports everyday users, families, seniors, NDIS participants, small businesses, parents and students across Melbourne's north. Here is how we help different people in real situations.
👴 Seniors & families
Patient, calm support for older adults and families helping parents — phones, video calling, device setup, scam protection and plain-English answers at your pace.
Senior Tech Support →
♿ NDIS participants & carers
Practical tech support for participants, carers and families, including accessible device setup and coordination with support coordinators and plan managers.
NDIS Tech Support →
🏢 Small business owners
Day-to-day IT support, device repairs, software planning, workflow improvement and practical business systems advice for teams who need reliable local help.
Business IT Support →
⚙️ Growing businesses
AI automation, custom software and systems improvement for businesses that have outgrown spreadsheets and manual admin and want a practical next step.
Software & AI Solutions →
🏫 Parents & students
School device support, student laptop repairs, back-to-school checks and repair-vs-replace guidance to help families make smart spending decisions.
School Device Support →
🤝 People who are not sure
Not sure which service fits? Dealing with more than one issue? Or helping someone else? Use Request Help and we will point you to the right next step.
Request Help →
For small business
The same honest approach,
applied to software, automation and AI.
Your IT and Tech Mates is not just about repairs. We also help small businesses with under 10 staff improve workflows, modernise old systems, reduce repetitive admin and use practical AI — without enterprise complexity or agency pricing.
Our AI approach: start with the business problem first, choose one useful first setup, and keep the owner in control of pricing, approvals, customer promises and sensitive data.
AI Business Process Review
For owners who know AI could help but are not sure where to start. We review enquiries, quotes, bookings, admin and follow-up before recommending anything.
AI Quote & Cost Estimate Assistant
Turn messy job details into clearer quote drafts, missing-detail checklists and follow-up wording — while you approve the final price.
AI Booking & Appointment Assistant
Reduce booking back-and-forth with intake questions, confirmation messages, reminders and pre-appointment instructions.
What we actually help with
Yes, we fix devices.
But we really solve stress.
📱 Phone & tablet help
Phone repairs across Melbourne's north for cracked screens, weak batteries, charging issues and repair-vs-replace guidance that makes financial sense for your situation.
📶 In-home IT support
For Wi-Fi dropouts, printer setup, new device setup and patient in-home help across Melbourne's north — for families, seniors and home offices.
Service coverage
Based in Wollert.
Covering Melbourne's north.
We cover Epping, Wollert, South Morang, Mill Park, Thomastown, Mernda and surrounding Melbourne North suburbs. Same-day help available for many jobs.
What locals say
The best reviews do not just describe the repair.
They describe the feeling.
★★★★★
"It felt like getting honest help from someone local instead of dealing with a repair chain. He explained everything clearly and had it fixed that day."
Google reviewEpping · laptop repair★★★★★
"Finally someone who just speaks normally. No upsell, no pressure, just honest help for our family devices."
Google reviewWollert · computer repair★★★★★
"Everything was explained in plain English and sorted without the usual stress. I wished I had called sooner."
Google reviewMelbourne North · in-home IT supportWhat to expect
What happens when you reach out to us.
You do not need to diagnose the problem first. You do not need to know the right words. Here is what usually happens when someone contacts Your IT and Tech Mates.
1
You message, call or WhatsApp
Tell us what is happening in plain English. Even "it is just not working properly" is enough to start.
2
We tell you what is likely going on
We give you an honest read — what it probably is, what it may cost, and whether it is worth fixing. No pressure to go ahead.
3
You decide what to do next
Book a repair, arrange an in-home visit, or just get advice. You are in control. No fix, no fee if we cannot fix it.
Most people wait too long before asking for help. There is no minimum spend and no obligation. The worst outcome is finding out a device is not worth fixing — and that is still useful information.
The local movement
We are building something bigger than a repair business.
It is a community movement.
TheFixers.app is how we help neighbours help each other — creating more opportunity, more trust and more local support close to home.
Students, young adults, side hustlers and job seekers join to earn, learn and help their community.
Why this movement exists
- Keep jobs and income in Epping & Melbourne's north
- Help neighbours avoid overpriced repair chains
- Build real-world experience helping real people
- Create opportunity for students and job seekers
1
Refer a neighbour
Share your link with someone who needs local tech help.
2
They get real help
Trusted local support from a real person, not a chain.
3
You earn 4%
Commission per completed job, 24-month window.
4
More than a service
Part of something people remember — not just another repair job.
Questions people ask first
Common questions about how we work.
How do I know if my device is worth repairing?+
We tell you honestly. If the repair cost is close to replacement cost, we will say so. We would rather give you a straight answer than take your money for something that does not make financial sense. Use our free Repair or Replace Calculator for a quick indication before you call.
Do I need to know what is wrong before I contact you?+
No. Most people contact us with "it is just not working" or "it is slow". That is fine. We ask a few simple questions and take it from there.
Do you help seniors and people who are not technical?+
That is a big part of what we do. We work with a lot of older adults and people helping elderly parents. We go at your pace, explain things simply and do not make anyone feel embarrassed for asking basic questions.
What is your NDIS tech support service?+
We provide practical tech support for NDIS participants, carers and families across Melbourne's north — device help, accessible setup, repairs and support that works alongside coordinators and plan managers. See the NDIS tech support page for details.
Do you come to homes across Melbourne's north?+
Yes. We offer in-home visits across Epping, Wollert, South Morang, Mill Park, Thomastown, Mernda and surrounding suburbs for repairs, Wi-Fi setup, device setup and general tech help.
What is the no fix, no fee promise?+
If we cannot fix your device, you do not pay for the repair work. We also give you a clear quote before work starts, so there are no surprises at any point.
Do you also help small businesses with AI and software?+
Yes. We help small businesses with under 10 staff use practical AI — customer enquiry assistants, quote drafting, booking automation and workflow improvement. See the Software & AI Solutions hub or start with our guide on where to start with AI.
Do not deal with another repair chain.
Talk to someone local.
If your laptop is slow, your phone is broken, your Wi-Fi is frustrating, or you need help choosing the right AI tool for your business — start here. A real person will explain it properly.
Support local. Help local. Get honest tech help from someone who actually knows what they are doing.