Melbourne IT Service Booking Form

your it and tech mates online booking form

Request a free quote or Make a booking


To book a technician to attend your premises to assist you with your technical issue(s) please complete the form below. A member of the team will contact you to confirm the time.


Please leave your details below and one of our consultants will keep in touch with you shortly. Thank you!

Book Now:

Melbourne IT Service Booking Form

Melbourne IT Service Booking Form

Senior Home IT Care Plan Booking Form

Your IT and Tech Mates: Peace of Mind for Seniors


Booking Inquiries

We are currently only offering support to seniors or retirement village residents living in the northern suburbs of Melbourne.


Stay connected and tech-savvy with our affordable Senior Home IT Care Plan


What’s Included:

  • Yearly Subscription ($110): Enjoy worry-free tech support for a whole year.
  • The first IT service call out is free! ($110 value). Limited to 1 hour and one call during your valid 12-month subscription.
  • $220 discount voucher for our fixed and fair priced onsite IT support service.
  • $100 discount voucher for use for repairs on your computer, laptop, phone, or tablet.
  • Bring your friends, and save! Book a group session for tech support. Our technician can assist everyone within your time slot at no additional cost.
  • Discounted Onsite IT Support: $69 per hour (Discount voucher applied)


Services we offer:

  • Device Setup: Navigate computers, tablets, smartphones, and more.
  • Internet Connection: Set up Wi-Fi, email accounts, and online services.
  • Troubleshooting: Fix issues like slow internet, software glitches, and password resets.
  • Data Backup & Security: Keep your important data safe and secure.
  • Learn email, web browsing, & online safety with clear, step-by-step guidance.


Why choose us?

  • Affordable: Peace of mind with a budget-friendly plan.
  • Convenient: Expert help delivered right to your home.
  • Reliable: Your trusted IT and tech mates.
  • Don’t let technology hold you back. Subscribe to our Senior Home IT Care Plan today and stay connected with confidence!


Become Our Affiliate and Earn Rewards!



Fantastic! Sign up six people for our senior care IT plan within a year, and your $110 membership fee is waived!

Build Your Earnings

The rewards get even better! For every person who signs up after the 6th, you’ll earn a 10% commission on the total fee for every job they book and complete with us.


conditions applied




Pleaser read carefully

Unused Credits:

Any unused credit in your account expires after one year and cannot be carried over to the next year.


Unused Free First-Hour Service Call:

The free first-hour service call expires after one year of activation and cannot be rolled over. It will be automatically applied to your first service booking within your current 12-month subscription. This service call has no cash value.


Device Repair Discounts:

Each device repair receives a maximum discount of $20. This discount cannot be redeemed for cash. The total discount value for device repairs is $100 per 12-month subscription and cannot be rolled over to a new subscription or upon renewal.


On-site Service Discounts:

Save up to $41 on standard on-site service calls! Our standard rate is $110 per hour, but you’ll receive a maximum discount of $41 per service call. This discount cannot be redeemed for cash. The total discount value for on-site services is $220 per 12-month subscription and cannot be rolled over to a new subscription or upon renewal.


Service Call Duration:

All service calls are limited to 1 hour. Any additional time will be charged at our standard hourly rate.


Standard and After-Hour Business Hours:

Our standard business hours are Monday-Friday, 9:00 AM to 6:00 PM.

After-Hours & Weekend Rates:

Weekdays (Mon-Sat): Service calls outside of standard business hours incur a 150% surcharge on our standard hourly rate.
Sundays: Service calls outside of standard business hours incur a 175% surcharge on our standard hourly rate.
Public Holidays: Service calls outside of standard business hours incur a 250% surcharge on our standard hourly rate.


Limited First Call Out and Non-Refund Policy:

  • Your annual subscription fee is covered by the $110 (GST inclusive) fee for your first call out.
  • Your subscription includes the benefit of one (1) free service call (the “First Call Out”), available Monday to Friday from 9:00 AM to 6:00 PM.
  • Calls made outside these hours may incur additional surcharges and penalty rates as applied according to Australian workplace laws.
  • The First Call Out is limited to a maximum of one hour for the entire 12-month subscription period and excludes any hardware and software purchases.
  • Resolution of the issue may require additional services, which are not included in the subscription and will be billed separately.
  • By utilizing the First Call Out, you acknowledge and agree that your subscription fee becomes non-refundable after the First Call Out is completed, regardless of whether the issue is fully resolved during the call.
  • You are entitled to cancel your subscription at any time before the next billing cycle to avoid future charges. However, the cancellation will not result in a refund for the current billing cycle, including the non-refundable portion associated with the utilized First Call Out.


Requirements to Earn Commissions:

You must have an active home care subscription to be a partner.


Commission Rate:

You will earn a 10% commission on every job booked and paid for by your family or friends referrals.


Earning Window:

You will only earn commission on the 7th user you sign up and onwards, excluding your first 6 referrals signups.

If someone signs up under another partner, only that first partner will earn the commission.



You will receive an automatic payout to your PayPal or Stripe account once your earnings reach $100.

Keep in mind that PayPal and Stripe may charge their own fees on the transactions.

Melbourne IT Service Booking Form

Melbourne IT Service Booking Form

24/7 Cybersecurity Protection


cybersecurity protection service your it and tech mates

Your 24/7 Managed Cyber Security Detection and Response service


According to the Australian government’s cyber security agency (ACSC)’s Annual Cyber Threat Report, the average cost of a cybercrime report has increased to over $39,000 for small businesses in Australia, with an average financial loss of $64,000 per report.

Small businesses are often targets for cyberattacks, and it is important to have the right software in place to protect your data and systems. We monitor all suspicious activity and triage it to verify whether it poses a threat or requires action. Our platform is designed to reduce the noise of false positives, allowing you to focus on your business instead of threats.


your it and tech mates cyber security SOC protection


Don’t Let Hackers Sneak In! Here’s How CyberdogX Stops Them


24/7 Protection


Here at Cyberdogx, we know hackers are tricky. They use normal tools to hide their bad deeds. That’s why our system looks for these sneaky tricks:


Hidden in Plain Sight: Hackers love to blend in. We sniff them out by watching how normal programs are being misused.


Acting Suspicious: Hackers may change their tools, but they always act shady. We watch how programs behave to catch these red flags.


Early Warning Signs: Like a canary warns miners of danger, we use special files to detect ransomware before it explodes.


Locking the Doors: Hackers love unlocked doors (open ports) to sneak in. We find these weaknesses and seal them shut before they’re exploited.


Bonus! We can also manage and  your existing Microsoft Defender antivirus software for free.


CyberdogX: Keeping Your Business Safe From Sneaky Hackers!



your it and tech mates cybersecurity SOC cyberdogx protection

CyberdogX: Your 24/7 Cyber Security Team That Never Sleeps


24/7 Protection


Keeping your small business safe from cyberattacks can feel overwhelming. You rely on software to catch threats, but hackers are getting sneakier. That’s where Cyberdogx comes in.


We’re a Team of Real Security Experts, Working Around the Clock for You

Unlike other companies that just throw software at the problem, Cyberdogx offers real people who understand hacking tricks. Our Security Operations Center (SOC) is staffed with security pros who are constantly on the lookout for threats. They act like detectives, digging into suspicious activity and analyzing hacker tactics.


We See What Software Misses

Hackers are smart, and they know how to bypass automated defenses. That’s why our SOC analysts don’t just rely on software alerts. They take a deep dive into your system data, uncovering even the most cleverly hidden threats.


What Happens if We Find Something?

If our team spots a potential attack, we take action immediately. We’ll investigate the issue and provide clear steps to fix it. We can even handle the fix ourselves, or guide your existing IT team through the process.


Keeping You Informed Every Step of the Way

Once everything’s under control, you’ll receive a detailed report outlining what happened and what needs to be done next. This report is easy to understand and can be used for your own cybersecurity records.


Stop Worrying About Hackers, Let Cyberdogx Be Your Security Watchdog!



Order Now


24/7 Managed cyber threats detection and response service

Price: $132.00

Your Contact Info

Melbourne IT Service Booking Form

Melbourne IT Service Booking Form

Essential Eight Assessment Service

Cyber Security Assessment and Implementation Booking Form

Your IT and Tech Mates melbourne cybersecurity


While no strategy can provide complete protection against all cyber threats, organizations are advised to use a set of essential mitigation strategies called the Essential Eight, recommended by the Australian government’s cyber security agency ACSC‘s ‘Strategies to Mitigate Cyber Security Incidents’. These strategies form a baseline that significantly enhances the security of systems and makes it more difficult for attackers to compromise them.


Essential 8 is a set of eight critical cybersecurity strategies developed by the Australian Signals Directorate to help businesses in Australia safeguard themselves from cybercrimes. The strategies include regular backups, application security, patch management, user awareness, access control, network segmentation, data loss prevention, and incident response.


Over 80% of cyber incidents could have been prevented by implementing at least one of the Essential Eight controls. Our goal is to provide your organization with the essential resources required to protect against cyber threats and fulfill the relevant requirements outlined in the Australian government’s Essential 8 cybersecurity mitigation strategies.


Our goal is to provide you with affordable essential resources to safeguard against cyber threats, comply with Essential 8 cybersecurity mitigation strategies, and enhance your cybersecurity readiness. Our Essential Eight assessment services start at just $3,499 ex GST, making protection accessible and cost-effective for your business.


The Essential Eight Assessment Service Is Ideal For:

Our goal is to provide your organization with the essential resources required to protect against cyber threats and fulfill the relevant requirements outlined in the Australian government’s Essential 8 cybersecurity mitigation strategies.

Learn how secure your business is with the ACSC Essential Eight Maturity Model. It helps you identify where your business could improve its security posture and maturity. You don’t need to use a lot of internal resources, and it’s a quick and affordable way to get an independent assessment of your security.

With the Essential Eight compliance service, you can keep your business’s IT system secure and meet the compliance requirements of the Essential Eight.


The Essential Eight Assessment Service Works As follows:

  1. First, a security expert will conduct workshops with you to determine your goals. Then, they will assess your current security situation using the Essential Eight Framework and Maturity Model.
  2. Then the security expert will configure your business IT Microsoft Windows system to meet the Essential Eight Maturity Level 1 controls and requirements.
  3. You can also opt for higher security levels, either Maturity Level 2 or 3, at an additional cost.


The Essential Eight Compliance Service Cost:

The cost of the Melbourne Essential Eight Compliance Service is starting from $14,999 (excluding GST).
Duration: 3 days plus.


The Essential Eight Compliance Service Outcome:

The outcome is achieving Essential Eight maturity one compliance for your business. Your IT and Tech Mates provides a report detailing how your organization met the Australian Cyber Security Centre’s maturity one standard for cybersecurity under the Essential Eight framework.


Our essential eight compliance service start from just $3,499 (ext gst)

Melbourne IT Service Booking Form

IT Service Booking Form

Worried-Free and Dependable Business IT Support Services


Booking Inquiries

Your it and tech mates epping business it support

Onsite support is available within 25 km of Melbourne CBD only. Remote Support Australia-Wide.


Are you tired of being swamped by technical woes and IT headaches? Say goodbye to those issues with our top-notch IT support services.

Our team of experts specializes in providing fast and efficient solutions to your technology problems – whether it’s setting up cloud services, managing your network infrastructure or protecting your data from cyber threats. With our reliable support, your business will run like a well-oiled machine, allowing you to focus on what you do best – growing your business.

We understand that every business has unique requirements when it comes to IT, that’s why we offer customizable solutions to meet your specific needs. And the best part? Our prices are affordable, so you can get top-notch service without breaking the bank.

Don’t let technical issues hold your business back – let us take care of all your IT support needs. Contact us today and take the first step to hassle-free IT support!

Melbourne IT Service Booking Form

Melbourne IT Service Booking Form

Software Development Booking Form

Code your Dreams into Reality: Empowering Innovation with Precision!

Quality software, and affordable prices. We deliver.


Booking Inquiries

your it and tech mates melbourne Software Development


Why Choose Us for Your Development Project?


Choose us for your development project and benefit from our expertise, tailored solutions, and commitment to quality.


With a highly skilled team, we deliver customized products that align with your specific requirements. Our transparent communication ensures you are informed and involved throughout the process. We prioritize timely delivery without compromising on quality, and our cost-effective solutions provide excellent value for your investment.


Customer satisfaction is our top priority, and we strive to build long-term relationships based on trust and exceptional service. Experience the difference of working with a dedicated team that empowers innovation and delivers precision.


Contact us today to bring your dreams to reality.


Melbourne IT Service Booking Form

Melbourne IT Service Booking Form

Computer, Phone, and Tablet Repair

Booking Form

Booking Inquiries
Melbourne IT Service Booking your it and tech mates


Your Device Repairing Processes

computer repair after sale repair your it and tech mates

1. Requesting Inspection:
– Contact your local IT mates’ service agent to inspect your device or visit your local IT Mates’ service depot.

2. Advanced Diagnosis:
– Your IT mates’ service agent may send the device to our repair center for additional troubleshooting to provide an accurate quote at no cost to you. The step is to diagnose the complex and underlying problem with your device. This involves examining your device to determine the root cause of the issue.

3A. Free Quote:
–  Your IT Mates will provide a free quote for your device repair. This includes outlining the steps and/or parts needed to fix the problem and the cost associated with the repair.

3B. Declining the Quote:
– If the quote is declined, Your IT Mates’ local service agent will return the device to you at no cost (Note for northern suburbs only).

4. Repair Process:
– If the quote is accepted, Your IT Mates will proceed with your repair. If parts need to be replaced, the technician will do so to restore your device to its functioning state. They will carefully remove any damaged or broken components, replace them with new ones, and test your device to ensure it’s functioning correctly.

5. Quality Control:
– After the repair has been completed, another technician will perform a series of quality control tests to ensure that your device is working correctly and meeting the required standards.

6. Device Return:
– Your IT Mate’s local service agent will return the repaired device to you or you can pick it up from the local service depot.

7. Payment:
– Payment for the service can be made after the repair process is complete.


Please leave your details below and one of our consultants will keep in touch with you shortly. Thank you!


Selected Value: 1

Melbourne IT Service Booking Form

Melbourne IT Service Booking Form


Managed Secure Serverless Business File Storage

Up to 120% Tax Deduction for subscriptions to our managed data storage services.

We take care of your business data storage. Access your data from anywhere with multi-factor authentication. So you can focus on growing your business and no longer worry about a server failure in the office.

Order now for as little as $1.10 / 1 GB a month.

Enterprise-class managed cloud storage for companies of all sizes. Secure, durable, and with low latency. Store any amount of data. Retrieve it as often as you’re like and back with automatic backup protection.

Booking Inquiries


azure data center your it and tech mates


Book now.