Request a free quote or Make a booking
To book a technician to attend your premises to assist you with your technical issue(s) please complete the form below. A member of the team will contact you to confirm the time.
Please leave your details below and one of our consultants will keep in touch with you shortly. Thank you!
Book Now:
- IT Service Booking
- Order a cyber watchdog X
- Computer, Phone and Tablet Repair
- Ransomware Prevention
- Cyber Incident Response
- Personal Information Protection
- Managed File Servers
IT Service Booking Form
Worried Free and Dependable Business IT Support Services
Onsite support within 25 km of Melbourne CBD only. Remote Support Australia-Wide.
Are you tired of being swamped by technical woes and IT headaches? Say goodbye to those issues with our top-notch IT support services.
Our team of experts specializes in providing fast and efficient solutions to your technology problems – whether it’s setting up cloud services, managing your network infrastructure or protecting your data from cyber threats. With our reliable support, your business will run like a well-oiled machine, allowing you to focus on what you do best – growing your business.
We understand that every business has unique requirements when it comes to IT, that’s why we offer customizable solutions to meet your specific needs. And the best part? Our prices are affordable, so you can get top-notch service without breaking the bank.
Don’t let technical issues hold your business back – let us take care of all your IT support needs. Contact us today and take the first step to hassle-free IT support!
Order a 24/7 Cyber Watchdog X
CyberDog X Order Form
While we would all love to believe that cybersecurity protection technologies are impenetrable, the truth is that technology is constantly evolving and hackers are constantly finding new ways to exploit any gaps in your system. But don’t fret, that’s where we come in.
Your dedicated team of IT and Tech Mates is here to keep your sensitive information, organization, and critical IT systems safe from cybercrime and data breaches. With our state-of-the-art software and vigilant human detection, you can rest easy knowing your business is in good hands.
Investing in your IT security is not just a one-time fix but an ongoing commitment to safeguarding your business. So why not let us handle the tech talk while you focus on growing your business? Our affordable rates start at just $11/device/month, so why wait? Let us protect your business today.
Onsite support within 25 km of Melbourne CBD only. Remote Support Australia-Wide.
Computer, Phone, and Tablet Repair
Booking Form
Your Device Repairing Processes
1. Requesting Inspection:
– Contact your local IT mates’ service agent to inspect your device or visit your local IT Mates’ service depot.
2. Advanced Diagnosis:
– Your IT mates’ service agent may send the device to our repair center for additional troubleshooting to provide an accurate quote at no cost to you. The step is to diagnose the complex and underlying problem with your device. This involves examining your device to determine the root cause of the issue.
3A. Free Quote:
– Your IT Mates will provide a free quote for your device repair. This includes outlining the steps and/or parts needed to fix the problem and the cost associated with the repair.
3B. Declining the Quote:
– If the quote is declined, Your IT Mates’ local service agent will return the device to you at no cost (Note for northern suburbs only).
4. Repair Process:
– If the quote is accepted, Your IT Mates will proceed with your repair. If parts need to be replaced, the technician will do so to restore your device to its functioning state. They will carefully remove any damaged or broken components, replace them with new ones, and test your device to ensure it’s functioning correctly.
5. Quality Control:
– After the repair has been completed, the technician will perform a series of quality control tests to ensure that your device is working correctly and meeting the required standards.
6. Device Return:
– Your IT Mate’s local service agent will return the repaired device to you or you can pick it up from the local service depot.
7. Payment:
– Payment for the service can be made after the repair process is complete.
Please leave your details below and one of our consultants will keep in touch with you shortly. Thank you!
Ransomware Prevention Booster
Cybersecurity Service – Booking Form
Onsite cybersecurity consultation within 20 km of Melbourne CBD only. Remote cybersecurity consultation Australia Wide.
While NO strategy can make you immune to cyberattacks.
Ransomware is a common and dangerous type of malware. It works by locking up or encrypting your files so that you can no longer access them.
Your IT and Tech Mates protect your sensitive information against ransomware attacks. All our cyber security mitigation and prevention programs are based on the Australian government’s Australia Cyber Security Center (ACSC) recommendations and are constantly updated.
Book now from $349 inc gst.
(may use free anti-virus security program).
Cyber Incident Response
Cybersecurity Service – Booking Form
No cyber security protection can be guaranteed to be 100 percent effective. Technology is constantly developing, and it is inevitable that there will always be a gap in your system. Hackers are also constantly seeking out new ways to exploit those gaps in your systems.
You must look at IT security (cybersecurity) as an ongoing investment. Your IT and Tech Mates can help protect your sensitive information, your organization, and your critical IT systems from cybercrime and data breaches 24/7.
Onsite support within 20 km of Melbourne CBD only. Remote Support Australia-Wide.
Personal Information Protection Booster
Cybersecurity Service – Booking Form
Onsite cybersecurity consultation within 20 km of Melbourne CBD only. Remote cybersecurity consultation Australia Wide.
While NO strategy can make you immune to cyberattacks. Our digital privacy online protection booster program helps protect your passwords, financial, and other personally identifiable information (PII). This booster cybersecurity program makes it much harder for attackers to steal your personal information online.
8 key topics to cover in your cyber security awareness and booster program.
- Protecting Your Identity
- Protecting Your Credit
- Protecting Your Data on Social Media
- Protecting Your Online Privacy
- Protecting Data While Working from Home
- Data Protection Following a Data Breach
- Securing Your Devices and Networks
- Data Protection Tips for Mobile Devices
Book now for $349 inc gst.
(Up to 4 home devices and may use free anti-virus security program).
Worry-free
Managed Secure Serverless Business File Storage
Up to 120% Tax Deduction for subscriptions to our managed data storage services.
We take care of your business data storage. Access your data from anywhere with multi-factor authentication. So you can focus on growing your business and no longer worry about a server failure in the office.
Order now for as little as $1.10 / 1 GB a month.
Enterprise-class managed cloud storage for companies of all sizes. Secure, durable, and with low latency. Store any amount of data. Retrieve it as often as you’re like and back with automatic backup protection.
