Student boundary
Students learn, ask, document and stay supervised until the team approves a provider pathway.
Student helper area
Use this area if you are learning, onboarding or helping under a student pathway. It keeps student steps separate from approved provider work.
Start student guidanceOpen learning expectations, support steps and student pathway information.My learning and support stepsReview requests, sessions, offers, sign-off and admin help options.Ask for helpContact support if you are not sure what to do next.Pathway to provider laterMove to provider setup only when approved and ready.
Student path separated from provider work
Students get a guided learning path, not a live provider page. Provider progression stays reviewed and approved.
Learn first
Focus on support style, privacy and when to ask for help.
Approval required
Students are not presented as active providers until the team approves the move.
Master guidance separate
Senior review and mentoring stay in the master/provider guidance area.
Student status
Students are not shown as full providers until the right checks and approvals are complete.
Student checklist
Learn the expected support style.
Patient, privacy-aware and non-technical language.
Patient, privacy-aware and non-technical language.
Ask before acting.
Use guidance or support when a request feels unclear or sensitive.
Use guidance or support when a request feels unclear or sensitive.
Move toward provider later.
Provider setup only starts when the team says you are ready.
Provider setup only starts when the team says you are ready.
Student to provider journey
Student helperLearning, shadowing, guidance and support requests.
Reviewed progressionThe team decides when a student is ready to start provider setup.
Provider setupOnly after approval should provider services, availability and verification be completed.
Student and organisation flows stay separate and safe
Student helpers stay in a learning and supervision journey, while organisation pickups use authorised contact and device custody guidance before anything proceeds.
Master guidance
Senior review supports learning and quality without turning students into active providers early.
Organisation custody
Authorised contacts, devices, accessories, condition and handling notes are captured before pickup planning.
Student, master and organisation paths stay safely separated
The helper journey keeps students supervised, master providers in review/guidance, and organisation pickups tied to authorised contact and device custody details.
Student helpers
Students learn and document safely. They are not presented as active providers until reviewed.
Master providers
Senior helpers guide quality, scope and escalation rather than replacing team review.
Organisation custody
Capture authorised contact, device type, quantity, labels, accessories, condition and handover limits.
Separate from booking
Organisation pickup remains separate from normal customer device help.