Check request
Check your request.
Enter your request reference and the phone or email used on the request. We show the next simple step.
Please do not enter passwords, PINs, banking codes, one-time login codes or payment card details.
Status guide
ReceivedWe have your request.
Being reviewedA real person is checking the safest next step.
Need more informationWe need one more detail before continuing.
Next step readyWe have advice, a price or a booking option ready.
In progressHelp has started.
CompletedThis request is finished.
Checking a request?
Use your reference if you have one. If you do not have it, ask support and include your name, mobile and suburb so staff can find the request.
Need help finding it?
If the reference is missing, send your name, mobile or email, suburb and a short description. Staff can check existing requests before asking you to start again.